Overview
Ovago has a rating of 3.2 stars from 230 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 20th among Travel Agency sites.
The airline made a change to one of the flights in my booking. Ovago immediately contacted me with the news and as we spoke, they provided a new flight option. I accepted it and the updated itinerary was sent to me via email. I waited to complete my trip before posting this review, but I've learned they are trustworthy.
Communicate honest and clear. Great job!
Listen and understand customer question a s answer provided by guideline. Great job email customer for follow up regarding customer requested.
Dear Chinh,
Thank you for your wonderful feedback! We always aim to provide the necessary support to all our clients and ensure that their needs are met. Should you require further assistance or have any questions, please don't hesitate to let us know. We're here to help! It was a pleasure serving you.
Faithfully yours,
Ovago
I booked a flight from Los Angeles and had no issues at the airport. Agent helped me with the seat assignment. I also liked that they answered within seconds. Kudos to Ovago.
Ovago travel agent called us regarding our meal preference during flights, travel insurance, and wheelchair assistance. Agent gladly helped us on above services.
The tickets are cheaper, but you cannot select seats unless you pay several hundred dollars more. You're better off buying tickets with someone else where you can select seats for free.
Updated response: March 24 2025
Dear Mo L,
Thank you for sharing your thoughts regarding the pre-assigned seats. We truly appreciate all feedback, whether positive or negative, as it gives us an opportunity to review the situation and provide the necessary assistance to resolve any concerns our clients may have.
Unfortunately, despite our multiple attempts to reach out, we have not received a response from you.As mentioned, upon verification, your seat assignments have been successfully processed. If you need any further assistance or have any questions regarding this matter, please feel free to email us at claims@ovago.com or call us directly.
Thank you for bringing this to our attention, and we wish you a wonderful trip!
Faithfully yours,
Ovago
Initial response: March 21 2025
Dear Mo L,
Thank you for reaching out and providing feedback regarding the pre-assigned seats. Your input gave us the opportunity to further verify what transpired during the booking process. Based on our review, an agent did contact you regarding seat assignment; however, no quotation was provided. We also noticed that pre-assigned seats have been successfully assigned to all passengers for the entire journey.
Allow us to clarify that pre-assigned and premium seats, such as bulkhead seats, are usually chargeable by the airline. These options are recommended for travelers who have specific seating preferences. In some cases, the carrier allows passengers to choose their seats free of charge during online check-in, typically 24 hours prior to departure. Additionally, random seats are often assigned to travelers for free at the airport counter on the day of travel. Should you require further assistance, please feel free to reach out to us at any time.
Faithfully yours,
Ovago
People on the phone do not understand English. People on the phone do not understand customer request or airline policy. I still have not gotten a cancelation verification Number.
Dear David,
Thank you for reaching out regarding your voluntary cancellation. We appreciate the opportunity to review and verify what transpired with your booking. Based on the booking history, you requested a voluntary cancellation. To assist you further, our service team reviewed the policies associated with your ticket. According to the carrier’s guidelines, this ticket is non-refundable but eligible for travel credits. All relevant details about the airline credits were disclosed, and confirmation of the voluntary cancellation was sent to your registered email address.
We sincerely apologize for any inconvenience this may have caused. Rest assured, we are committed to assisting our clients while adhering to the airline's fare rules. Should you have any questions or concerns, please feel free to contact us at any time.
Faithfully yours,
Ovago
I think it's the first time that an agent of a service like Ovago was able to find a better deal for flights (cheaper & still a good connection) than I was able on my own
Dear SE B,
Thank you for sharing your booking experience with us. We're glad that we're able to provide the best deals for you! If you have any questions or require further assistance with your travel needs, please let us know. We'd be happy to assist. We look forward to serving you again!
Faithfully yours,
Ovago
Ovago is very efficient. Love the fact you can actually talk to someone, although I haven't had to so far.
Dear Patricia,
Thank you for your amazing feedback! We're thrilled to hear that you found us efficient. If you need any additional support, please don’t hesitate to reach out to us at any time. It was a pleasure serving you!
Faithfully yours,
Ovago
I needed last-minute changes to my ticket to LA. Ovago confirmed the changes without problems.
I'm at the desination now, thank you Ovago!
Dear Filip,
Thank you for sharing your experience with us! We're ecstatic to hear that you didn’t encounter any issues. We hope the entire journey will be absolutely wonderful. If you need any help, just let us know. We're here to assist!
Yours faithfully,
Ovago
Fast reliable service. Saved me some money when booking two Lufthansa tickets to Munich. I got confirmation in seconds and Lufthansa confirmed also.
Dear Christine,
Thank you for your amazing feedback! We're delighted to hear that you found some great deals. If you need any assistance, just let us know. We got you covered! It was a pleasure serving you.
Faithfully yours,
Ovago
Nothing to complain about my experience. My go to website for travel
Dear Alamelu,
Thank you for your wonderful feedback! We’re thrilled to hear that your experience was great. Should you need any additional support, please know that we’re here for you 24/7. We look forward to serving you again!
Yours faithfully,
Ovago
Everything went smooth, from the moment of booking on their website up until landing
Dear Jeremiah,
Thank you for choosing us! We’re thrilled to know that everything went smoothly. Please know that we’re here for you if you need further assistance or are looking to book a new travel adventure. We can’t wait to have you back!
Yours faithfully,
Ovago
Only 1 bag allowed. Would have obviously wanted a second check-in baggage allowance to book it again in the future with them but not anymore.
Dear Aniket,
Thank you for reaching out to us and taking the time to share your thoughts. Whether it’s positive or negative feedback, we use it as a tool to improve our services and processes.We understand that you wish to add an additional baggage allowance. Due to the airline’s restrictions, you were advised to visit the carrier’s website to proceed with your request.
In some cases, airlines allow passengers to add flight inclusions, such as baggage, both before and after booking. However, there are instances where additional baggage allowance can only be purchased at the airport counter on the day of departure. We sincerely apologize for any inconvenience this may have caused. Please let us know if you require any further assistance.
Faithfully yours,
Ovago
I've booked with Ovago a few times now, and honestly, I keep coming back because they just make everything so easy. The booking process is always quick, and I've found some really good deals on both flights and hotels. Their customer service is also really solid, super helpful whenever I have questions or need assistance. Every trip I've planned with them has been stress-free, so I'll definitely keep using them for my future travels!
I had a typo in my name and spoke with Rowan. He was very professional and quickly resolved my issue. I had to wait 24 hours for the new tickets, but that's completely acceptable since they had to contact the airline. Lena Müller from Köln.
Dear Lena,
Thank you for sharing your feedback! We're glad that Rowan was able to assist you with the name correction and resolved the issue. Should you need further support, please reach out to us. We'd be happy to help! It was a pleasure serving you!
Faithfully yours,
Ovago
I booked my flight back in October. Three days ago I contacted Ovago to change my upcoming flight. Although the change was done in accordance with the airline rules, the team was quick to react and provided me the new itinerary I aimed to travel on.
Dear Olga,
Thank you for your amazing feedback! We're glad that the voluntary exchange was processed successfully. If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
I had to book a last-minute flight due to an unexpected change in plans, and I was honestly a bit stressed about it. I needed a ticket for a flight to Paris, and despite the short notice, the team was incredibly helpful. I received the confirmation really quickly, which was a huge relief.
Dear Emily,
Thank you booking with us! We're glad that we're able to set up your trip to Paris. We hope the entire stay will be absolutely wonderful. If you have any questions, please let us know. We're more than happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
I would like to commend a person name Percy because he really helped me a lot and kudos to his patience. He's an asset to your team and knowledgeable to his job. Highly recommended your company because if him.
Dear Edwina,
Thank you for your kind words. We're delighted to hear that Percy was able to help you. If you require further assistance, please feel free to contact us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
I booked a flight with Ovago foreseeing a layover at JFK. After some days I was notified that the time for the layover was reduced by 1 hour and I deemed it was too risky to catch the connecting flight. I asked to rebook the in bound flight to an earlier one which was available. They kept promising that it would be confirmed within 24-48 hours. But nothing happened, nobody recontacted me, I had to call everyday to check status, having to re-explain everything to someone who would repeat the same story over and over.
Finally after 2 weeks and endless calls they wrote me that the flight could not be changed.
In summary: Ovago, never again
Dear Paolo R,
Thank you for reaching out to us. Based on the booking history, an involuntary schedule change initiated by the carrier occurred after the ticket was issued and confirmed. To address this, we submitted a request to the airline to change the first segment to an earlier flight. Unfortunately, this request was declined. According to the carrier, there is no need to process an exchange, as all flight segments are validated.
We certainly understand your frustration and sincerely apologize for the inconvenience this has caused. Rest assured, we are more than willing to assist you while adhering to the airline's guidelines. Should you have any questions, please do not hesitate to contact us at any time. We’d be happy to assist!
Faithfully yours,
Ovago Team
Really good value fares but be careful of fees and policies. Seat selections are not transferable to date changes. Support can be mixed, but eventually fix ticket issue. Just read the fine print.
Dear Guy H,
Thank you for reaching out to us. According to the booking history, a voluntary schedule change was initiated. In response, flight options, associated airline fees, and fare differences were shared with your registered email address. Please note that when processing an exchange, certain airline policies must be adhered to, including maintaining the same class of service or higher and the same routing. Airfares fluctuate for various reasons, including but not limited to seat availability, seasonality, and demand—factors that are beyond our or any travel agency’s control.
Additionally, we noticed that you purchased pre-assigned seats in the original booking and requested that they be transferred to the exchanged tickets. As per the terms and conditions, the seat assignments are non-refundable and non-transferable, except for a flight cancellation or change initiated by the validating carrier. As a gesture of goodwill, the seats were transferred and successfully assigned.
We sincerely apologize for the overall inconvenience and appreciate you sharing your thoughts with us. Should you require further assistance, please feel free to contact us anytime.
Faithfully yours,
Ovago team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Katalin,
Thank you for this amazing review! We're delighted to hear that we've earned your trust and that you didn’t encounter any trouble despite the involuntary schedule change. Please know that we're here for you whenever you need us. It was a pleasure serving you, and we look forward to serving you again!
Yours faithfully,
Ovago