Overstock.com

I ordered a small piece of furniture and paid $356.00 for it. It was represented in the ad as though it was real wood by using the terms walnut color, etc. So, I ordered it!
However, when received it was extremely heavy and hard to manage. So, I did not open and sent it back. Overstock did not like the reason I returned the item so they charged me $200.93 for the return to them back through UPS, how they sent it to me. I received a refund of the difference for $156.00 approximately.

So. Overstock made approximately $100.00 for doing nothing but receiving the package back exactly as they sent it. That my friends is a "Rip Off" by any other name!. So, count on Overstock when you make a mistake in ordering, since they will charge you $100.00 for an error. I could NOT hate them more. The world does not need companies to take advantage of the consumers like that.

DO NOT BUY FROM OVERSTOCK.COM They will RIP YOU OFF, if they get a chance, count on it!

Thanks for the fast service, unfortuneally this order number ******* bed in a bag is cheaper than the $29.00 set i bought from Walmart.If i had not washed the sheets and pillow cases and shams I would send them back.

I wanted to order a nice watch valued at $163, they gave me the delivery option for getting it the next day expedited $32.34, two days later at 15.19 (which I selected) and 3 days later free. When I wanted to check out, the dates completely changed delaying each option with 2 or 3 days extra. The chat lady wasn't very helpful either as I was trying to get it fixed. I ended up not buying it. Bad Bad Bad

I purchased a blue area rug from Overstock, when the item arrived, the color is not quite blue, it's between greenish and blueish, it didn't fit my room color skim at all. So I returned it in the next day, but they charged $25 for the shipping. I spent a lot time to looking for the right rug, in the end, I have to pay $25 for the problem of their website's color miss-up, this is not fair! Be-careful, when you try to place an order from this company.

Overstock does not always have what you want in stock because I think what they carry really varies from week to week. If you are lucky and they have exactly what you want then you score big with a cheap purchase. Delivery is fast and they are very reliable. I do not go here to browse but more to just check and see if they just happen to have a deal on what I am already looking to purchase. Good site and they are advertising like crazy these days so I hope they stay in business.

I have been trying to cancel an order for over a week. Every time I contact them (4 times in 7 days) they tell me I should hear back in 1-2 business days. The product will arrive in a few days and I will have to pay to ship the item back. This has been my worst online purchasing experience ever.

I like the rates and the variety. I appreciate the free shipping and excellent customer service. Good for internet shoppers, busy folks, handicapped persons who want to shop from home, and so on. Great furniture, carpets, dressers, and mattresses, of which I recently purchased a fantastic one during the pandemic last year.

Shopping on line means I have to trust what the website says. On this occasion, the website said "Free returns". I need the security of that when I can't touch the item. But the item I bought was not what I expected in 4 areas: color, weight, texture and material. So when I went to return it, they want to charge me $33 for return shipping. Needless to say, I will never shop at Overstock.com again.

Things are usually a really good deal and are very nice quality. They are always as pictured and just as described. So far shipping has always been free for me. I have ordered really large items that needed to be returned that I thought would be a problem, but wasn't that big of a deal. For example, I ordered an 8 X 10 rug for my family room. It was so beautiful and just like the picture, but just didn't work in my room. I went on-line, and they helped me with the return even printed the shipping label. It was surprisingly cheap. Only $18 to ship it back. I thought it would be much more since the thing was so big and bulky. They told me where to drop it off. I think there may have been an little more expensive option to have it picked up at my house. I have ordered quite a few large home items from them and have been really happy with them.

Ordered a bluetooth speaker because the audio jack on my laptop is broken, and I cannot hear the speakers when I watch TV shows on it. 9 days after I ordered it, I find out that, although a shipping label had been created, there was no indication that the item had ever been shipped. Customer service says I should hear something about the status of my order in 1-2 business days. Then, if I don't hear anything, or the news is not good, they will resend it by expedited shipping, which is 2-4 days, on top of 2-4 days for the order to be processed in-house. If I had ordered from Amazon, the item would have been here several days ago. The price was really not that great. This is both my first and last order from Overstock.com

Furniture arrived damaged; 3 replacement attempts - damaged. Initially I thought that it was damaged in transit by FedEx. But after receiving 4 damaged items in a row ( one initial order and 3 replacement attempts), I believe that what overstock.com has in stock is already damaged. They clearly do not inspect before shipping. Packaging is also inadequate. After 3 damaged items, spoke with customer service supervisor and requested item to be inspected before shipping and requested better packaging. Was told that overstock inspects all items before shipping ( lies – all items including last arrived in boxes sealed initially by manufacturer). Was also told that additional packaging will be added; another lie – it was not added. Value your time – stay away from overstock.

Their website gets an epic fail. First, when I look at an item and press the back arrow the page of items reloads to the top instead of to where I left the list.

The search says I have hundreds of items I can look at but I scroll to the end and I've only seen maybe 30 and the page won't load anymore. It says it will and I can look at other websites so I know my cable internet is working just fine.

An internet store as mature as Overstock has had plenty of time to create a decent website and shopping experience.

As far as I am concerned don't waste any time shopping here... You'll lose more money in precious time than you'll save with their terrible interface.

I ordered an oversized item which they explained to me would take up to three weeks to deliver. I then received a tracking number. The tracking number shows that it was delivered to a third company 12 miles from my house. Three weeks later it is still sitting 12 miles away because the newest company has missed two delivery dates, lied about computer problems, put it on the wrong truck and cost me HOURS on the phone and missed work waiting for it to arrive... Terrible delivery practices. Latest delivery date is now a week away, AGAIN... TERRIBLE.

I ordered a desk from their eBay listings, the desk in the Description pictured a cherry desk, but the auction was for a white desk. I immediately requested to cancel the order 2 minutes later. Overstock emailed me that the order had already been processed and could not be cancelled. Very bad customer service, evidently they don't like to have repeat customers!

Placed an order on Nov 19,2017 and on Nov 29, still no tracking available, so contacted customer service & I was told that 2 days later I will have tracking information or if not tracked then a new order will be sent out. Well, 2 days later and another chat to customer service I was told the same thing again except it would be by end of day would receive e-mail with information or resend with tracking number. Ok now over one week of attempting to locate my order and still not heard anything from overstock or where my order has been sent. Will not deal with this company again.

The website is well done, and the customer service is almost amazing. With a few minor errors here and there, they have been absolutely wonderful. Great place to shop, easy to return, and good prices.

I am located in Switzerland and ordered 4 canopy beds for my house in Thailand. Such nice beds with boxspring mattress and foundation are not available in Asia. Because of my concern about the high value and shipping, I contacted the international support. The kind lady on the phone explained all steps of the order and shipment procedure, and finally I placed an online order and paid with PayPal. I could track the inside USA collection and the shipment process with FedEx. After some days, the 400 kilogram delivery was in Bangkok at the customs. Here started a nightmare of import procedure, but with the assistance of FedEx, everything was solved and we received the beds in perfect packing and condition. Thanks to the good instruction manuals, assembly was easy went smooth. I thank Overstock and FedEx for the excellent service and always helpful support. Whenever we need special furniture, we will look at Overstock first and order from them.

My wife tried to make a purchased about 4 weeks prior to Xmas, they told her the item was in stock and charged her card. Two days before xmas, they sent and email that basically said "oops, we were wrong, not in stock. Here's a 5.00 credit for the inconvenience.

Not a happy wife...

Quite possibly the WORST customer service on planet Earth. Too bad because they do have some good prices from time to time. But even if their merchandise was FREE it's still not worth putting up with such rude and incompetent customer service. I quit shopping with Overstock a while back and I have still been able to find all my shopping needs at other sites, and usually for the same price or better.

Granted, I haven't had to return any items so far, so I don't know how they are with returns etc., but I'm satisfied with my experience with them so far.

The furniture I ordered arrived relatively fast (shipping was just $1) and it was the best packed box I've gotten so far. The item quality was great too.

I've since talked to their customer service to ask questions about other items and they were very helpful and informative. I was actually surprised to see so many bad reviews here, so I'm wondering if maybe the customer service at overstock was less good before and I just lucked out by starting to use them after it improved?
In any case, I'm happy with them and had only good experiences so far.

Was not expecting a $103 return fee on a $500 table, but here we are. I accidentally ordered the oval version instead of the round. This company is not upright and honest and the customer service team will give you the run around even giving me a customer service email knowing that it is completely unmonitored. I do not recommend anyone shop here and I would strongly advise against it.

I like this site if I'm looking for something in particular and can't find it elsewhere. It has a great variety. However, if you're a bargain shopper, check elsewhere first. Other than that, it was a fantastic experience.

After placing a $2500 order with Overstock, I immediately (within an hour) requested a cancellation of one small portion of the order ($67). I actually received an email with the cancellation request confirmation BEFORE I received a confirmation email of the order itself. That is how quickly the cancellation request was made. And while the items were not shipped for two days, the items were shipped anyway. Meanwhile, I ordered a replacement item. When I contacted customer service about returning that small portion of the order, they would only return it for a fee and only for store credit. They would not allow a return with a refund. After speaking with three different agents I requested to speak with a manager. They would not connect me to a manager, and instead promised that one would call back. No call back.