Overstock.com

I ordered a wood desk for my office. When I received the desk the top had a large gouge out of one corner. Contacted Overstock customer support and they arranged for a replacement part (this is the good part). The desktop weighs about 185 pounds and overstock refused to take away the original damaged part, they expect me the customer to dispose of the damaged part. No other retailer would expect this, I had to pay 100 dollars to get the part moved up one flight of stairs, now they expect me to pay for this again to move the damaged part downstairs and pay the disposal fee. This is really customer support. I take this as a lesson learned and will never buy from overstock again. I can see from other reviews that I am not alone with this type of problem.

I purchased a king size bed about A month ago. The delivery company forged my signature on the delivery and delivered it to somebody else so I never received the bed. Overstock told me that they would send out a replacement bed with a different shipping company. When they sent out the replacement they shipped out with the same company that stole my first bed. I have left countless messages and emails that I want them to just cancel my order because I do not want the replacement bed shipped with the same company that stole the first bed. I have not received a phone call or email. The worst customer service ever! Do not order any oversized items from this company unless you plan to wait a long time for your item or you may not even receive it.

Received an order today expecting a 3 pc dinette set and instead receive 2 chairs. When my 83 yr old mother searched their site gor a 3 pc dinette this item popped up. She fid not realize it was only 2 chairs. Called them to buy the correct item and return the incorrect item (unopened). They informed my mom they were going to charge her $31 to return a $120 item. This is unacceptable. They should change their name to overcharge! Or overpromise, under deliver!

Purchased an item for over $50 and was charged $1 to ship to me. The item was very poor quality and when trying to return - they told me I had to pay $10 to return it AND I would only get a partial refund due to a restocking fee. I find it completely ridiculous that I was charged 10 times as much for shipping back a return than I was charged to receive it. And they claim that when I said the item was "poor quality" that this is a buyers remorse issue and not a product issue. I will never buy from there again

Tried to return an item and the service person wasn't helpful at all and tried to put it on me that Overstock droop the ball and lost the item I returned. Had to call my CC company and do a charge back

I have ordered a top from Overstock. It was cute, but the quality was not the best and it was small for the size. They buy a lot of their shipments from China, so that would explain some of the issues here.

I ordered a rag rug from Overstock. They wanted to charge me $32 to send it back. The rug only cost $32.18 so I would only get 18 cents back. They said if I wanted to ship it back for free I needed to join their $20 per year membership program. Extortion!

I ordered a mattress from overstock. They notified me I had been delivered to the delivery company. The delivery company set up a date to have it delivered to my house and they called that morning to confirm. I had my old mattress taken away and then the delivery company called an hour before they were supposed to be there and said they could not find the mattress. I have called four different times and heard four different stories so overstock and the delivery company are lying to me. It has been four weeks and still no mattress, I have a newborn and I'm sleeping on the floor. No compensation from overstock and when they say they will call me back they never do. Worst experience ever!

Ordered 3 pairs of shoes in one order, all size 9. Received them and just like Goldilocks, one was too big, one was too small and one was just right.

They wanted postage of 18.79 to return a 28.00 pair of shoes - RIDICULOUS!

Will not be ordering or recommending them EVER...

I have ordered several items from on line. The prices are very competative. The perfumes are reasonable. The linen and comforters are good quality and affordable. Excellent variety of merchandise to shop. Great customer service if needed. No hassle returns and refunds on most products! I would recommend to friends and family members to shop here!

I felt I had to review this site- just to vent my frustration. I shopped for office chairs. I was happy to find several at a reasonable price- but each one I tried to purchase had a pop up note saying, 'sorry this promotion has ended,'. My feeling is if the promotion has ended, then the sale price should have been removed. How hard would that be? If feel the price should have been honored. I contacted customer service and they could have cared less. Just had to vent. I also am no longer a customer of overstock.com

18_06-2018 i buy a rowing machine The service customer was rude I can't cancel a order they just take the money and not give any service the internet site is made to trick the people
Who do not know this company. Never again I learn the lesson. Not buy to this company

Overstock has no concern for the customer. I will stick with Wayfair, Amazon and Walmart as my top 3 online stores. First time I purchases from overstock and what I got was not as described. They basically did not believe me. It was the first and last time for me!

Ordered a bed frame and the package was delivered over a week later without the screws and legs. After calling and asking for superiors we were promised overnight shipping for missing parts and a call to let us know the items were shipped. Still haven't received the call and still haven't received the package. Will be buying from Amazon from now on.

They refused to take a return of a large expensive item, that is useless to me as it does not fit in my space. They were totally unaccomodating, not helpful at all, and basically said they would not take the return after initially saying they would. So now i am stuck with something i cannot use, and out alot of money. They suggested I resell it. Imagine. I have never been treated so badly by any company. I would never ever buy anything from them again, and would never recommend them to anyone.

Overstock.com was sold to a pirate sometime in the 2000s. They used to be a great company worn real overstock liquidations. Shipping was $3.95, no matter if you purchased a quilt or a bookcase. The current owner wanted the name and immediately turned out into another conglomeration like Wayfair - lots of Chinese, drop-shipped goods and no real overstocks. No real bargains anymore. Sad...

I brought these earrings to complete a set for my sister. They look beautiful on her. I am very overwhelmed with the quality and the beauty ot these earrings. Actually, I am very pleased with all my purchases from this site.

I used them to purchase a rug. The purchase was smooth. The problem I'm having is with their political views. Everyone is entitled to line the pockets of anyone they wish I reserve my choice not to do business with them.

I really thought this company would be better. Ive known people to do business here. I will NEVER EVER! Deal with the place. They lied, I called in DHL delivery involved. They did. Went through a whole dealing with they. All to fight over a refund. Which still have not received. Then the idiots give me a gift card, SERIOUSLY! LOL! Why would I go back to the same crap they put me through. A suppose manager named Sammy spoke with me. Which I challenge that. Because she has no voice mail. First supposedly manager Ive ever spoke with that doesn't have a voice mail. I did contact the BBB. They are asking to try to work it out with Overstock.com. Honestly when I do. They are actually very rude. I m not a customer of theirs thankful for that. They think they are above people. That will come back o0f them. Very bad customer relations.

I ordered a bedspread a week before an event at my house that it needed to be in for and the shipping said it would take 3 to 6 days to get here which would have been fine but on the 5th day I checked the status of it and it had hadn't even shipped yet and said it lacked 5 days.

I ordered some memory foam from them and it showed that famous hand imprint that usually stays in the memory foam for a second or so. Well, this cheap stuff couldn't make an imprint even for a millisecond! Then to make matters worse. I write a review about it and they publish it for 1 day. I read it and the next day It's gone. Haven't shopped there since:-(

I ordered a ring for my Daughter and it had a flaw in the stone, they said no problem. They sent me another ring got it two days later. Told me to keep the first ring at no charge. They didn't charge for the second day delivery.

We ordered an item from Overstock.com about six weeks ago. It arrived a week or so later and we thought that was it. But it isn't. Ever since, we receive numerous e-mails with "special offers" every day. I've unsubscribed by responding to the e-mails, I've done the live chat and called three or four times begging them to stop sending these annoying e-mails but to no avail. I've been assured numerous times that the e-mails will stop but they don't. It's like "Goundhog Day" or "What About Bob?" Unless you're lonely and want to receive these e-mails, don't buy anything from Overstock.com. They never stop.