Overstock.com

Absolute garbage. My pregnant wife and I ordered a Majesty area rug light brown/beige but what we received was an Antiquity rug Brown/beige which was not even beige but a kinda of blue/green. We called overstock who arranged a pickup of the old rug and sent out a new rug. Keep in mind I have had to move pieces of heavy furniture every time I get a rug. So today arrived our new rug, and yet again it was not the Majesty rug but another antiquity rug beige brown, that was in fact beige and brown but wasn't the rug that we ordered. So now they want us to repeat the same process all over again to send it back to hopefully receive the correct rug. This has been a process over the past 3 weeks and I am getting to the end of my rope. How an order can clearly show one rug and I receive 2 rugs that are totally different I have no idea. Incompetence atss finest

I started to deal with Overstock when they first started. I recently purchased a item that was advertised as being Brown when in fact it was grey. They charged me $80. To return it when it was their mistake. Amazon does not do that. And they do not allow negitive reviews. Im done with them

I ordered a light beige desk chair. Received a coffee brown chair. Talked to customer service and got a Return Material Authorization. UPS picked it up and I waited several days for it to be delivered back to overstock before they would send another. Received second chair. It was also coffee brown. Called overstock and they gave me another RMA for UPS to pick up. Assured me that they would talk to warehouse and get problem resolved. Second chair was returned and third chair was sent. Coffee brown for the third time. Requested another RMA and a refund. Ordered the same chair from Houzz for $8 less.

I ordered a set of womens fleece pajamas and a robe approximately 2 months ago. Now both the pajama pants and robe are unraveling at the seams. Paid a price for quality and got junk. No longer a customer. Beware out there when shopping at overstock.com.

I still dont understand how this new site like many of the new auction sites can help your pocket$ my girl freind ordered bids on a item for the house hold kitchen. It was confirmed they sent another item saying the item that was shown is not on stock or carried any more. So this item was to do the same thing. Another brand. And for use in the bathroom WHAT? She cant get her money back as they claim it was the correct item. And be more carefull. Custmer services is a joke and scam--

I ordered what was described as "Queen bed with drawers" which was represented by a photo of a queen bed. What came was a drawers and no bed. I called Overstock and got a message that they aren't taking phone calls right now. They said to text or email. I did that and received no response from either. So I processed a return for the drawers as I really have no use for two drawers that go with a bed unless I have the bed. Now overstock is charging me $40 to return the drawers. At this point you couldn't pay me to buy something from overstock.

In view of the information that came out yesterday at the Jan6 hearings, I will no longer be shopping with your company... Your CEO participated in reinforcing the lies, the cheats, the violence upon this country. Thats about as bad as it gets... will not spend my money there at Overstock or with My Pillow... say the truth, live the truth, stop the lies..

I ordered a TV Stand in October 16. Said 4-6 week delivery. Not sure what the problem was, because warehouse said shipped, but it wasn't. Finally after 3 chats, and over 6 weeks later, got a "OVERSIZE SHIPMENT" person. Why this wasn't done sooner is beyond me. Finally delivered in Dec 9th. Second experience was today, where I just ordered a lighting fixture, thinking this should be way easier. NOPE! Got an email later today that said item "is out of stock, sorry for your inconvenience." Of course this was after it said "In Stock" when I was ordering. ARGH

I ordered a Seagrass rug. It had loose fibers which I would have had to glue to stop them from unraveling more. I had to get a neighbor to help roll it back up& package again. A difficult task, for sure.
They subtracted $70. From my refund.
I won't be shopping Overstock again.

Bought a East West KENL7-BLK set. Table arrived with chips and misdrilled holes. Chairs arent level with one leg shorter and not touching the floor. Been waiting 2 weeks to get this pickup and returned without avail.

I ordered a beautiful 9 x 12" rug and a rug liner from Overstock. The rug is of excellent quality and was delivered to my door in just a few days. The cancellation and return policy at Overstock is on the site, so I knew that it could be a gamble, but so far am very pleased with using this site. When I was an Amazon member, I paid nearly $100 per year and still was stuck with return shipping costs much of the time. I'll go with overstock gold card for $20 and lots of coupons/discounts. The card paid for itself and then some on my 2nd order and got me a discount on my 3rd.

Overstock lied to the customer. Here are the problems:
1. Placed order on Nov 26
2. Got shipping confirmation on Nov 28.
3. UPS tracking number is continue shown waiting for package but overstock shown that my order will arrive on Dec 3.
4. Called customer service on Dec 4 but nothing happen (they said they will investigate).
5. Called customer service on Dec 6 but nothing happen (they said they will ship the replacement in couple days).
6. Called customer service on Dec 8. They said my replacement will ship on Dec 20.

Wow! Unbelievable! After I talked with the supervisor, I figured out that the manufacture does not have item in stock. This is not a make by order product. I canceled my order and will not shop at overstock again. I expect a full refund from overstock.

As a wedding present my Mother in Law bought us a couch. We picked out the perfect couch on overstock.com and it stated it had shipped. I kept checking the shipping number to see if it was tracking and it wasn't. Two weeks later I finally contacted overstock about the issue they were very pleasant but unhelpful. A full week later I followed up they stated the tracking number was correct, and it was the carriers fault they hadn't responded. So finally I got sick of it and called to which they transferred me to the warehouse. The warehouse told me that the tracking number was wrong and they were currently trying to fix it. In the mean time I called the carrier to verify what they were saying had any truth to it, but behold the carrier had no information regarding the name, address, and shipping number. So I again contacted overstock demanding my money back considering there is a great chance that it was never shipped, but again completely unhelpful. You have been warned!

I ordered 2 Christmas CD's... delivery date Dec 9th... tracking number shows it was delivered to the local Post Ofc on the 9th! I leave for vacation tomorrow... NO CD's and Customer Service whom I've chatted with twice says it will be delivered by 12/23! There was NO indication they would deliver to Post ofc! Will NEVER order from Overstock again! NOT reliable!

As we walked in the door we were greeted with a smile and asked how we were doing and how may I have help you. We explained what we were looking he gave us are options and us a great matress set. Bobby was outstanding. Thank you! Julie

I had ordered a ring, it was going on clearance, Paying went easy but the shipping took forever, I looked online, said that the ring had been left on the porch by the mailman... I checked up and down and nothing, so i called. My address was in amarillo, TX and the package was sent to New YORK! I was so mad. I couldnt get another ring shipped to me, since it was on clearance, so they refunded me... about a month later.

I bought what was suppose to be "just box opened and close" glider for my baby nursery and when it was delivered it had the worst looking box and we got it out just to see it was cracked! But online it said no damage was done to it that the box was open so they couldn't sell for regular price! Next time instead of getting something already broke I'll order through a regular site instead of a hole in the wall site like this! I also called and they told me they would refund me in 11-21 business days and I needing to pay for shipping which was gunna be like 30 alone. It's a rip off don't do it. I wish I would have read the reviews first like I usually do but I didn't!

They show some good deals, but if you order and place your time and order, they always miss that, not good time management at all.
If they can improve on delivery timeline, then they are going to rock.

I ordered a sofa 18 days ago. It was supposed to ship within 1-10 days. On the 10 day I called and asked where my email was that says its been shipped. They told ne it was just sgipped that day. She gave me tracking # and company. I called them and they have no such order nor can they find my name on any deliveries. I called back and they said its because it has NOT shipped. So I told them I want to cancell my order. They wrote me back todat and said they cant cancell because its been shipped. WTH is going on there. I wish I would have read the reviews first. This was my first time with overstock.com. Plus it will take 1-4 weeks from delivery. Absolutely disappointed. Will definately warn people away. I will never shop there again. Worst customer service EVER...

BUYER BEWARE when dealing with Overstock.com!

I am so upset! I Purchsed two beautiful wooden bar stools through Overstock on EBay in December. I noticed the screws kept coming loose and would tighten them up. Yesterday, I flipped them both over and much to my chagrin, noticed that both had cracks in the rings that allow chairs to swivel. Both cracks on both chairs are in the exact same place. When I contacted Overstock they refuse to do anything to help. This company is a complete ripoff!

I bought a jute rug for $450 that was an inferior product and not like the description and pictures. It is unraveling after a few weeks and the coloring is streaked. When it unravels it leaves holes in the rug.

I just received my first and last order from Overstock.com, I had ordered a 10pc Bed in Bag, not a bad price $73.00, Opened it and there were only 8 pieces. Two of the pillows were missing, not only that, but that batting was bad, there was some in part of the comforter and some not. The first wash it will be done. I had called about the the pillows and was told they would check the warehouse, got an email a couple days later and was told they can't be found, why would they be out of the bag in the first place. I would have returned the whole set if I didn't wash the sheets before checking out the comforter.

Ordered a 23.98 rug and would not fit, placed another order for larger rug. They sent me RGA to return the first rug and charged me 29.00 shipping to return. If they had told me that up front I would have keep the rug. What a rip off. WILL NEVER NEVER NEVER purchase anything again from them...
Ge