• Overstock.com

Overstock.com

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Overview

Overstock.com has a rating of 2.3 stars from 1,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Overstock.com most frequently mention customer service, credit card, and business days problems. Overstock.com ranks 464th among Wholesale sites.

  • Service
    182
  • Value
    164
  • Shipping
    171
  • Returns
    143
  • Quality
    147
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
122
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How would you rate Overstock.com?
Top Positive Review

“Over Stock has all the items a person may need everything...”

Chad H.
1/25/15

Over Stock has all the items a person may need everything from clothing to gadgets and furniture. Fast shipping and nice people customer service are top line five star so feel safe feel comfortable and shop even on the phone there happy to help don't get discouraged they have it. I love them Overstock awesome...

Top Critical Review

“Products are subpar and pricing is incomprehensible”

Sharon R.
6/8/23

Product I received had missing parts. We tried to buy some from hardware but two major crossbars are missing. Now they say we don't have the parts, take the whole thing apart, find a box and pay the postage to send it back to us. If it is this bad, and you can't fix it then send a new one. You get various coupons, many which are expired. How is it fair to charge different people different amounts for the same product. My other purchase which was a vacuum was of poor quality and seemed used. What does Overstock mean anyway. I think it means over the hill, over priced, over hyped but definitely not over any expectations. Extremely disappointed and will never use this website or company for purchases. I will let my consumer friends know why I have been so frustrated and outraged by the service that seems nice but accomplishes absolutely nothing. How embarrassing.

Reviews (1,316)

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Reviews that mention popular keywords

customer service (328) credit card (55) return policy (41) customer care (14)
Thumbnail of user bm73
3 reviews
14 helpful votes
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May 31st, 2016

I use to get some really great buys on here, but in the last few years I have not purchased one item, due to cost comparison with other sites.

Thumbnail of user leslieo133
1 review
0 helpful votes
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November 27th, 2021

You must think 2 twice when you buy in Overstock they charge me 270 for a return! Took all my money for free
Really bad experience with this website

Thumbnail of user wilborm
5 reviews
1 helpful vote
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April 13th, 2015

Some of their products are a good deal others are really no special bargain so it pays to search online

Thumbnail of user davep73
2 reviews
1 helpful vote
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January 6th, 2016

Prices are generally low. Quick delivery. Everything I've ordered is as-advertised. I've never had to deal with their customer service.

Thumbnail of user francisl15
2 reviews
0 helpful votes
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February 10th, 2014

Good products... Great website... very fast and always friendly customer service A site the others should take a lesson from

Thumbnail of user bartw16
4 reviews
1 helpful vote
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September 24th, 2015

Solid exchange policy. They don't charge shipping on exchanges or replacements. Safe place to shop. They provide good customer service.

Thumbnail of user jennye3
19 reviews
20 helpful votes
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December 4th, 2013

Overstock.com is so much better than amazon.com any day of the week. It is my most favorite place to shop!

Thumbnail of user tomh117
3 reviews
0 helpful votes
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July 1st, 2015

I bought my first item, a bed frame from they and their price beat all others and delivery was fast.

Thumbnail of user jacquiv3
1 review
2 helpful votes
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December 21st, 2018

ORDERED ON 11/26 FOR A 12/6 DELIVERY. NEVER CAME, AND I AM STILL FIGHTING FOR A REFUND. UNCARING STAFF, HORRIBLE CUSTOMER SERVICE.

SAVE YOURSELF! DO NOT SHOP HERE.

Thumbnail of user stephenm98
6 reviews
5 helpful votes
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January 11th, 2016

It seems as though the buy products from manufacturers that they were unable to sell and resell them at price that is much to high for its quality.

Thumbnail of user roseleal
38 reviews
75 helpful votes
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January 30th, 2017

I bought a dvd player from this site that was dented and scratched. Unbelievable that they even had the gall to send me such a piece of junk.

Thumbnail of user johnr2480
2 reviews
2 helpful votes
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June 22nd, 2020

I returned an item over 2 weeks ago and no refund. Zero customer support. Might be the worst company I have ever dealt with. PLEASE AVOID THIS COMPANY AND SAVE YOURSELF FROM SIMILAR PAIN

Thumbnail of user caitlinv34
1 review
0 helpful votes
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July 19th, 2023

Their customer service and returns is a nightmare! It's worth it to pay a little more elsewhere. If they mess up, they put the responsibility on you.

Tip for consumers:
They made a mistake with the item and wouldn’t give me what I needed to send it back. Will never shop overstock again.

Products used:
Toddler portable bed

Service
Value
Shipping
Returns
Quality
Thumbnail of user danl78
10 reviews
13 helpful votes
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March 4th, 2017

Every bitcoin enthusiast must have a bit of goodness in his heart and this goes all the way to Overstock's CEO who was one of the leaders in adopting bitcoin at the early stage.

Thumbnail of user kathyh34
7 reviews
9 helpful votes
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February 15th, 2015

Used to be discount prices but not any more. You can usually find the same or better prices elsewhere

Thumbnail of user carolinel1
9 reviews
27 helpful votes
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August 23rd, 2009

Pretty substantial savings on big brand name clothes, shoes, home, electronics, etc. based on excessive inventory (not defected product)

Thumbnail of user ls295
1 review
1 helpful vote
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July 8th, 2019

I ordered an outdoor rug, it was available, my account was charged - order showed an estimated delivery date - never arrived - they canceled the order - got an email a few weeks later - we have your rug back in stock, SOOOO I order it again - guess what - a few days later, same thing - email: problem at the warehouse, don't have the item and are canceling again - they advertise and tell the public they don't sell overstocked goods, just goods at overstocked prices - I call BS!

Thumbnail of user seang14
1 review
0 helpful votes
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January 26th, 2014

This website and service suck. Non-delivery constantly and products are often opened or used. If overstock can mess it up or strew you off they will.

Thumbnail of user beaub58
11 reviews
9 helpful votes
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April 6th, 2020

I was able to get 2 very nice fitted sheets from overstock for under 40$ plus shipping. They were on sale and have been very nice.

Tip for consumers:
Good for alot of home items but watch for the good sales to take advantage of.

Products used:
Bed sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user dj11
2 reviews
3 helpful votes
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March 22nd, 2010

This an American site offering goods at USA prices. The incentive for me was that i was getting quality goods at a bargain due to the £ being stronger than the dollar. The price for any item is always totalled at the checkout together with shipping, duties and taxes so theres nothing elese to pay when it arrives. However recently the owners of this site have gotten greedy. I recently was about to make a purchase. The single item costing $149.00 = £99.00. The shipping, duties and taxes were then added. (fair enough) However I suddenly i had a shock because noticed that the price of the item in £s was no longer equivilent to the price in US $s. I had clicked on the link for my basket to be converted to english pounds and instead of it converting to £99 It converted to £130. I contacted them via their online chat to complain. They told me because it was being shipped to UK they had to charge for this. I told them that the shipping was not the issue and that it was the fact that the price for the item itself had increased. They had no acceptable answer and despite making a formal complaint ive heard nothing from them. I had ordered from them in the past and this act of greed had not occurred. I won't be making any more purchases from this site again. I might as well go in search for the same quality in the UK. If i pay the price I was being scammed by I am sure i will find what i am looking for on terra firma.

Thumbnail of user scottp76
5 reviews
1 helpful vote
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June 8th, 2016

Good pricing on products, but most of them are inconsistent quality. Buyer beware and expect cheap China products.

Thumbnail of user juliev20
16 reviews
53 helpful votes
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March 22nd, 2016

I have ordered several times, and always had a great experience. Site to home shipping isn't always reliable.

Thumbnail of user jimmym43
13 reviews
57 helpful votes
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May 14th, 2014

I shop often at overstock. Good choices always received my products with no issues. Some prices are to high but I shop the best deal

Thumbnail of user johnsonb22
3 reviews
0 helpful votes
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February 22nd, 2017

I like this service for regular discounts. Product's quality is on the top level. Easy to make an order and to communicate with the staff.

Thumbnail of user karens290
7 reviews
5 helpful votes
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February 14th, 2017

Good service and products! I haven't ordered a lot here but find it a fun experience and have had no problems at all. Highly recommended.

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About the business

Purchase name brands at clearance prices at Overstock.com! Buy discounted name brand Bedding, Furniture, Jewelry, Watches, Electronics, Clothing, Books, Movies, and Music for the lowest prices every day.

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