Overstock.com has a rating of 2.3 stars from 1,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Overstock.com most frequently mention customer service, credit card, and business days problems. Overstock.com ranks 464th among Wholesale sites.
Over Stock has all the items a person may need everything from clothing to gadgets and furniture. Fast shipping and nice people customer service are top line five star so feel safe feel comfortable and shop even on the phone there happy to help don't get discouraged they have it. I love them Overstock awesome...
Product I received had missing parts. We tried to buy some from hardware but two major crossbars are missing. Now they say we don't have the parts, take the whole thing apart, find a box and pay the postage to send it back to us. If it is this bad, and you can't fix it then send a new one. You get various coupons, many which are expired. How is it fair to charge different people different amounts for the same product. My other purchase which was a vacuum was of poor quality and seemed used. What does Overstock mean anyway. I think it means over the hill, over priced, over hyped but definitely not over any expectations. Extremely disappointed and will never use this website or company for purchases. I will let my consumer friends know why I have been so frustrated and outraged by the service that seems nice but accomplishes absolutely nothing. How embarrassing.
My patio chair from a set arrived damaged. The problem is their response, a $65.00 refund on a set that was $800.00.
Tip for consumers:
Customer service on damaged items is horrific. I should have purchased through Wayfare.
Products used:
Serta 5 piece Laguana Patio Ser
I was working with my Interior Designer to replace a dining room table that needed replacing quickly. We looked around at every possible store, manufacturer, and all on-line websites to no avail.
The table we were looking for was way overpriced, and untouchable for my budget.
I decided to look online to see if I could find something that was closer to my liking, without breaking the bank.
We went from website to website, browsing and comparing styles, finishes, and pricing to see if there was a match that compared to any high end furniture store, that we liked.
I remembered that Overstock.com had a vast inventory of many different products, from clothing to appliances, to just about anything one was looking for. So I clicked onto dining room tables, and my designer's eyes lit up, when I started scrolling down, viewing the large inventory some of the same furniture we looking at in the high end stores, at reduced prices at Overstock.
Luckily, we saw the exact table we wanted from the manufacturer we knew, on sale.
In addition, there was an added discount available in the time frame that I was ready to purchase the furniture.
Since it was a high end item, we asked for and received free shipping. Delivery was from door to door. As a matter of fact, the delivery company brought it directly into my dining room, as I live in a high rise condo, and could never have done it without having additional help.
The table was perfect in every way, and in the furniture store it was listed at ONE THOUSAND DOLLARS higher than what I paid.
Needless to say, my interior designer and I were overjoyed. No one could have gotten a better price anywhere. Even a professional shopper, as my decorator was.
I order a rug for $52.00 and get $13.00 back on my return! This is the worst credit card and return service I have ever come across.
Shipping was quick - item was a good price - it's a site you have to visit often to check what's there. I will definitely order from them again.
You can literally buy furniture with free shipping on here! Type in what you want and they are sure to have it! Awesome stuff and awesome site
I bought so many Christmas gifts on here in 2016! They arrived quickly and were exactly what I pictured. Honestly even better than what I hoped for.
They also give you points which you can spend immediately. Good sales sometimes.
They appreciate military - huge advantage!
No problems with returns.
You can find pretty decent deals on there. Not a frequented site, but still good deals on overstocked and the like products
Once in a while I find something I need at a good price. Never had any problem with shipping or customer service.
Always have had a good experience here! Placed many orders. And will place future orders too. Excellent customer service and shipping time
You can find original stuff, some days you have great deals, still up in the higher end of prices. Need better deals.
Nothing's more convenient than having groceries or anything you really need online through Walmart and deliver to your home thank you Walmart
The only issue I''ve had with Overstock is the quality of many of their products... otherwise, pretty good online seller, so far.
I have purchased several items here and if there is a problem, their customer service is easy to contact and very responsive.
Ordered a Room Divider Privacy Screen... When i received it... it was TWO FEET TALL LITERALLY. Then when i sent it back with the label i paid for... they refused to recognize i sent it back.
BEWARE TERRIBLE SERVICE IF YOU WANT TO RETURN ITEM FROM 3RD PARTY SELLER. I purchased waterproof gloves from Overstock. Although the gloves stated that they were a size medium, the gloves were a size small. I contacted Overstock countless times to try and get free shipping to return gloves. Was told I had to contact 3rd party seller, which I did. I was told after sending pictures etc that I was the only person to have this problem. I went to Amazon to order gloves, and Amazon clearly states in the glove description that the gloves run small and to order a size up. Tried contacting Overstock and rather than give me a $10 return label, ( have spent a lot of money at Overstock over the years) I was told that there was nothing that Overstock could do. There are many issues at play here, but the bottom line is that it is terrible customer service, and what Overstock states is their return policy it is NOT.
Hugely disappointed and although I try and support other businesses, next time Amazon will get my business. I know that Amazon would have allowed this return in a heartbeat
So I bought a television set from Overstock.com approximately two years ago and I also brought the 2 year Warranty as well just for my own protection. Luckily I did as the LG TV that has shown so beautifully, has started to act up consistently. The picture had began to get start and blinky, I thought that my eyes were playing tricks on me, however, my eyes were just fine. I then called Overstock.com Repair Service
This TV picture started getting blinky, shadowy after about a year, the picture is like a bad flashlight, I don't think That this Tv is still being made. Awful service from Overstock.com and their repair department. I will be writing a review on Site Jabber where I have had t least 90,000 people and counting reading my written reviews. Service or Repair at Overstock.com repairs is awfully sub-par, just being given round
As if they want to frustrate me into submission or defeat. But I will keep writing... Do not buy their electronics or appliances because when they go bad they will not fix them at all, they will break their parts and then send them back broken, they are dishonest and they will not honor your warranty! Beware of Overstock.com and their repair department...
Now I have to send my LG Model 32LB5600 tv for repairs for a second time as Overstock.com Repair Department for them to again repair my television yet again, even though they wrote back to me to say that they found no issues with my tv.
ASURION are the Insurers for Overstock.com, however their department is called Overstock.com Repairs... Go figure. I paid for a television and a warranty for 2 years and now I cannot even get my television repaired. I was told all sorts of lies from Overstock.com Repairs and have been inconvenienced greatly for about a month so far and still counting. I have not been reimbursed for my tv even though a Supervisor promised that he would be making sure that I either get a new television set or I get a reimbursement.
I would advise anyone reading this review to be careful of Overstock.com Repair Department/Asurion. They will not honor your warranty.
Sign Frustrated Customer
It seems that no matter what I'm looking for it's a good shot that my first stop will be at OVERSTOCK. Easy to deal with, good service, and you get what you pay for.
I'm a bargain shopper, and whenever I'm looking for jewelry or household goods, I usually stop at Overstock first!
I ordered a office lamination kit and it was poorly made. It seemed like a knockoff product.
Very hard to tell from online pictures.
Happy with their customer service, their selection and masses of items. Just not always as good a price as other places.
I like overstock because i can get good items with lots of details at a good price and in most sizes
Overstock.com has good prices and very fast shipping. I have never had a problem with anything I have ordered from them.
I have shopped at Overstock for years and recently purchased ladies belts at great prices. They have a variety of merchandise.
I ordered a refurbished laptop computer. The item itself was fine, but the ordering experience was terrible. When I entered my shipping information into the form online, it showed up incorrectly AFTER I submitted the order. I asked someone at Overstock if I could change it and they told me I had to cancel the order and reorder it, and that they couldn't make any changes once the order was submitted. This seemed crazy to me but okay, so I did that and AGAIN, the same thing happened. I had to place and cancel the order FIVE TIMES before I figured out how to get the right address to show up properly in the shipping-to fields. Kicker number one... they charged my debit card ALL FIVE TIMES for the $400+ item (so count that, a deduction of over $2,000 on my bank account) and told me that even though the cancellation when through, the refund could take about a week to put the money back in my account. WHAT? Are you kidding me. Then... Kicker Number Two... when the order was shipped, SURPRISE, it had the wrong shipping information on it and I had to actually track down the package to get it. AWEFUL. AWEFUL. AWEFUL. If you have to order something on Overstock, be very very careful.
Purchase name brands at clearance prices at Overstock.com! Buy discounted name brand Bedding, Furniture, Jewelry, Watches, Electronics, Clothing, Books, Movies, and Music for the lowest prices every day.
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