Overstock.com

I ordered a shelf unit with their Presidential Sale. They would not allow coupon use due to special sale. The next day the same item was discounted even further, but overstock will not do a price adjustment even though they did not ship my item yet. Same sale, different price. Their prices seem to change constantly so you never know if price is lowest. Further, they wont let you cancel order.

I found out Wayfair offers a 7 day price adjustment if price you paid is reduced. Wayfair seems more reputable. So i ordered remaining items for closet system from Wayfair. Got Better pricing too.

I won't ever use Overstock again. I caution anyone who does. You will be disappointed.

I ordered a couch and it never came and they told me someone dropped off outside my apartment door. (As if a couch is something that someone would just leave outside an apartment door) I have a picture of them telling me that they left it outside my house. (This is a 920 dollar couch) They won't give me my money back and now I'm going through a credit card dispute. Whoever is considering using them should know that giving them money is exactly like doing a Facebook deal- you run your risk of paying for something that you won't get. This is beyond aggravating and time consuming. It's now at the point where I'm tape recording phone calls with them and taking pictures of conversations with them should I need to file a lawsuit. This is a very upsetting situation.

While you can get some really good deals on the site and you can't beat the shipping price (at most $2.95 no matter what you order), beware of their shipping policy. They give themselves a 10 day window for delivery of anything you order and they will not lift a finger to help you until AFTER the 10 days are up, even if the tracking information obviously indicates the item is lost or stolen.

FRAUD AT ITS FINEST!
I have ordered from Overstock frequently over the years. Product/delivery fine. But any credit that they appear to issue for returns will never appear in your bank account. In the past, a return created an in-house credit that with persistence you could wring out of them to your bank account. But their current scam is to say that credit was sent to my bank -- yet it has never appeared in my account. I trust my bank far more than I trust them. And the promised call-backs from their credit department never come.
This is fraud at its finest! Buyer Beware -- Don't place that order

Have ordered over $600.00 from them and haven't had any problems. They stand behind their company and products. The merchandise arrives within 2 weeks. I will have long time business with this company.

In my opinion, Overstock.com is a smaller version of Amazon.com. However, I cannot give it more than 3 stars because the selection is limited compared to Amazon and a few others and though the price are okay, there are plenty of places where you can find things cheaper. Still not a bad site though.

I was in the process of purchasing a product from Overstock.com and before completion the price was raised substantially.

I subsequently 'chatted' with the online help - tricky as it was clear that English was not the representative's first or maybe even second language.

No meaningful explanation of the price increase and I was cut off with a 'polite' any more questions for me?

I will not use Overstock ever again (had in the past) and strongly encourage all readers to be wary. I hope the site pulls itself together as it was once good.

Thanks for reading.

Way too long to receive and cost me so much to return cause item wrong I will never order again because I know it will cost me if I don't want it. Ya know ordering online can be risky. But if a co makes it worse u don't want them. Items were above expectations just didn't fit properly (rings). First time I ordered from overstock and have to return both items so costing me 1/4 what I paid for nothing. Never ever again. Won't even go to site and will recommend no one else use them

A lot of the time the "buys" seem like factory rejects. Still fair to good but not pristine.

Bought some throws with some flaws. Bought earrings with bent posts due to poor shipping.

Overall, they treat me well and have decent prices

I have not shopped from Overstock but, after reading the reviews many of which had the same issues I cannot see a reason to bother with them. And where is the company representative to answer to the customers? Customers trusted you all enough to send their hard earned money for some decent merchandise. Not only does Overstock not contact them but, none of them are on here to defend themselves. That means they do not care. Find the brand elsewhere and shop elsewhere. Overstock is way over rated.

It was very cheap, but had a regal look to it. Luckily this site has true reviews so you know what to expect. The package arrived before christmas so I could give my dad a fancy fountain to replace his spooky broken one in the backyard.

I ordered 19 inch cushions - they sent me 17 inch cushions. Much too small! I contacted customer service about a return and they wanted to charge me 24.00 for a return. I told them the website clearly said they were 19 inches and that they sent me 17 inch cushions. He then quoted the website saying "You can expect size and color variations!" Really? A FULL TWO INCHES? Who would order something that could be that far off? He then finally agreed to send me free shipping labels but smugly wrote "we will inspect them at our plant and you will be charged if we find they are the right size!"... I won't ever use them again.

Terrible customer service. Beware the return policy. You can not make heads or tails of it. They charge 50% OF PURCHASE price claiming that is the postage. Also if an item goes on "sale" and you miss the item cost by one hour they charge you at least 20% more. Stick to Amazon.

I have only ordered office supplies from Overstock. Every order has been perfect. The minimal shipping fees, the delivery and the excellent comparative price have combined to make me a very happy Overstock buyer.

(AND... I do not work for this company or know anyone there. At all. This is a legitimate review.)

I have been shopping on overstock.Com for 15 years. I have found some great deals on there. Last year I bought myself and 2 daughters 1/2 carat black Diamond earrings and the back fell off 1 in just a couple of days but they shipped out a pair with a pouch to return the other earrings. That was very nice however since then both of the other 2 pair we lost the back on both after 6 months. We went to local jewelry and replaced the backs. I have bought a lot of 14 k chains from the site.

O.co is always my first choice for most on-line shopping. I am a Club O member so everything ships free (which is sometimes dangerous)! The prices are better than most and I have never had a problem with an item, shipping time or resolution of issues.The quality of the things that I have ordered is beautiful.

My order will take over three weeks to deliver even though I paid a $50 delivery fee! I bought because the Overstock.com price was lower than Amazon, but regretting my decision. When I contacted them to complain I was told that someone would respond to my concerns within 1 to 2 business days. Highly not recommended.

Over several months ago, after I received a late fee, I called to complain that I never received a card or correspondence with my account number so I could set up autopay. The rep said he would send me what I needed but would set up the autopay for me. Well, I never received anything and the autopay was only set up for 3 months! So, I called AGAIN, and there was another late fee!+ I tried to explain this different circumstance but the rep just kept going on about I already received my time allowed to take off late fee! I paid it off, closed the account, and will never shop Overstock again!

Overstock apparently has a back end process that changes the shipping address to some official address, but in the process they excluded my apartment number. Luckily they did include my building number so hopefully when UPS turns the package over to the office they will know who it is for. I called customer support and they stated that they don't have the ability to change the shipping address after the order has already been made. I may shop there again for cheap stuff like I did this time but I will never get anything of any real value there for fear of the item being lost.

If I could offer it 0 stars, I honestly would. Ordered a light from the site that was $200 cheaper than a competitors. It's been 5 weeks and there's been no light. I had called to follow up a few weeks after the original purchase- at that point asked if I should take a refund and go elsewhere as I needed this light installed before an event and there was no sign it had shipped. Was reassured they had the light and it was shipped out. Even got an email saying the label had been created. 2 more weeks go by- call again and am now told they can no longer fulfill the order. I've been on hold for 45 minutes and counting as they tell me there's nothing they can do. Best they'll offer is a refund for the original price. I now no longer have time to order it from another site. There's no willingness to come up with solutions. I'm honestly so frustrated with the time spent, lack of results, and the unwillingness of their staff to support.

Their selection is rather spotty. I've bought from them several times and have had to contact their customer service team on occasion and have always had the best experience with it. They generally seem very enthusiastic and caring. They stopped selling home media/entertainment for awhile and now one of their marketplace sellers has filled that gap, although that market place seller's selection is about as unpredictable as Overstock's selection of electronic devices.

Horrible Horrible Customer Service!

Two weeks had gone by since I placed my order trying to find out where my orders were. They had no idea! It took three phone calls to find someone who was willing to at least look for it and it shipped the next day but from 6 different warehouses. Now it is going to take another week for my orders to arrive one piece at a time!

Recently I bought a huge coffee table from overstock. Once I assembled it I realized there was bunch of dried on glue in one corner. It was visible and really ugly. I called overstock to see what could be done. They offered many options. Replacing the piece where the glue was, or the whole coffee table or sending the table back for a full refund. They made it super easy to return the table. They even covered the shipping cost back. I've bought many things over the years via overstock and never had any issues, I'm happy to know that if I ever do need their help, that they actually will help.