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Overstock.com has a rating of 2.3 stars from 1,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Overstock.com most frequently mention customer service, credit card, and business days problems. Overstock.com ranks 464th among Wholesale sites.
Over Stock has all the items a person may need everything from clothing to gadgets and furniture. Fast shipping and nice people customer service are top line five star so feel safe feel comfortable and shop even on the phone there happy to help don't get discouraged they have it. I love them Overstock awesome...
Product I received had missing parts. We tried to buy some from hardware but two major crossbars are missing. Now they say we don't have the parts, take the whole thing apart, find a box and pay the postage to send it back to us. If it is this bad, and you can't fix it then send a new one. You get various coupons, many which are expired. How is it fair to charge different people different amounts for the same product. My other purchase which was a vacuum was of poor quality and seemed used. What does Overstock mean anyway. I think it means over the hill, over priced, over hyped but definitely not over any expectations. Extremely disappointed and will never use this website or company for purchases. I will let my consumer friends know why I have been so frustrated and outraged by the service that seems nice but accomplishes absolutely nothing. How embarrassing.
Worst company ever, mantra involves believing in conspiracy theories. No star. They lost a 1.2 m suit
Got some very good deals there and shipping is always fast. Sometimes it takes support a little too long to reply though.
Site could be a bit more manageable, but there are so many offerings it just takes time to look through
Never. Again. Cheap product, ridiculous shipping time, (TWO months?) impolite delivery people. No thanks. Learned my lesson.
I ordered an item, they sent me the same wrong one 3 times. Won't buy from again. Customer service was inattentive.
Love overstock, but price wise they just can't compare to some other websites. Returns, shipping is great, though.
Placed order 18 days ago, found out it isn't even in Canada yet, only coming from Michigan, phone line don't work, not feeling good about this
Overstock.com has always left me satisfied and saving the money that along with everybody I enjoy savings.
Have never had a bad experience with this site. Products as described. Fast accurate shipping. No problem return policy.
Always ships fast and items are as described in listing. Seem to care about giving customer above average quality products.
I ordered a cordless tea pot from this site, got fast delivery, and great customer service. Highly recommended company
Free delivery of furniture and online chat assistance for customers made my purchase awesome. I would highly recommend.
A great place for some discount shopping! Had several purchases here - and nothing wrong. I`d sincerely recommend!
Excellent company to do business with. Online chat very effective in resolving any problems that arise.
Always exceptional customer service in all areas from ordering to delivery. Sales and promotions are unbeatable. Will purchase again, thank you.
Lots to shop from, but not the best value. Products are offered at more competitive prices else where.
The customer service could do with a little improvement. Besides that though, superb selection at unbelievable prices
I was in the market for two bathroom vanities. Given that I was buying online and knew I'd have to deal with delivery inspection and possible return if damaged, I decided to buy both from one place. I chose overstock because they had the vanity I wanted for my master bath priced $400 less than other sites. The second vanity they didn't have in the color I wanted, but I figured I would compromise a bit.
Order placed on Friday. On Saturday, I got a notice that one vanity shipped. I logged in to see What happened to the master bathroom vanity and saw that it was cancelled!
I called Overstock and a customer service rep told me that they made a mistake and while it said that they had 4 vanities in stock, they actually had none. So their policy was to cancel just that part of my order, without ANY notification to me. I told the customer service rep to cancel the rest of the order. He assured me he would do so first thing Monday, since no one was available on the warehouse side to do that over the weekend (funny, considering that I had just got a notice from their system advising me that they shipped my order on a Saturday...)
So I was angry, but he promised to cancel the order. So at least I didn't have to worry about that...
I tweeted out my disappointment and some online marketing guy from Overstock reached out to me all concerned about my experience. I explained what happened and asked him to double-check that the order was fully cancelled Monday, at the very first opportunity.
At 8 pm today (Monday) he emailed me to say Ithat the vanity was on the way to me and I would have to reject the vanity delivery when it comes. Oh, and get this, they would be charging me to ship the vanity back with the freight fee "unknown at this time"!
Does anyone believe that 1) they didn't know how much inventory they have, considering all of their orders are electronic? Or 2) that overstock could not contact their own warehouse or their own distributor to stop a shipment?!?!
But hey, they were all very polite and even told me they think of me as their family. Unreal.
Anyone who gave overstock a good review has to work there or must have some interest in that company, first time i ordered an item it took them 2 months to get it delivered, second time i order an item for over $2000. 00 never got any email confirmations or any phone calls, i got my credit card statement and the charge was there, i reached out to them on why i have not gotten any emails but my card has been charged, they said they had a problem charging my card yet on my statement the charge was clearly there and if there was a problem why wouldnt you call the number i provided or email me with the concerns like any other internet company would so we may address the problem, instead they tell me on a live chat to call there loss prevention dept for what was my concern loss prevention deals with thieves and fraud, i should have learned my lesson the first time now i have a canceled order that has been charged to my credit card and never received any costumer service at all. STAY AWAY FROM OVERSTOCK
I couldn't believe how fast my furniture came. Unfortunately, it was the wrong color but they fixed the problem fast.
Asked for a price match on an oder. They told me the other site had it on sale so they couldn't give me credit. Some low price guarantee...
This is the 3rd time I have ordered overstock and they did not follow thru on the time I was supposed to get it.
Tip for consumers:
that they lie about when you get the product.
Products used:
furniture
Bought a rug using my husband's account but paid with my MasterCard. Rug came and smelled acrid and seemed to shed some kind of dirt when walked on barefooted. Did an online chat and was told if product was not as described or was in someway defective they would pay return shipping and they emailed a prepaid return authorization and label. They received the return and emailed confirmation of same and deducted the return shipping from the credit they said they were issuing. The credit never posted to the MasterCard and I contacted overstock via on line chat inquiring when the credit was issued and when I could expect it to show on the MasterCard. Got a rep who pulled up the order, asked who she was speaking to and the billing address. I told her my name she said company policy didn't allow her to give info to anyone but the account holder. Told her it was my credit card and the same billing address as my husband's and they had no problem taking the charge from someone other than the account holder and I wanted to speak to a manager.
Manager logs on, says hi, I explain that I want to know when the credit will be received and he gives me the same "can't give info to anyone over than the account holder.
Now, mind you, I'm online so I could say I was Donald Trump and they wouldn't know the difference so I type this reply..."so, theoretically I can end this chat and sign on and request an online chat with another customer service (the term makes me chuckle even as I type it) and say I am my husband and get the info".
Pause online as he ponders this and then types back that credits usually take 3-5 business days.
Not even going to get into why I am paying return shipping, just a teachable moment not to buy anything ever again from overstock and to write this review to warn anyone thinking of buying from them that it really is not worth the effort and you don't know what you are getting until it shows up and if it isn't what it should be, good luck on your second career talking to customer service.
Order a are rug it was nothing like descrobed very thin very cheap so sent it back catch was then charged me $42 to send it back so NEVER AGAIN WILL I ORDER FROM OVERSTOCK. COM
I purchased a $4000. 00 entertainment from Overstock.com that does not offer any sort of service, for a price, to assemble the products they sell. Therefore, you must hire a service on your own. The order consisting of 5 large cartons weighing 800# was delivered on March 11 and I made arrangements for a service to come on March 14 to assemble the entertainment center. After moving around the items in my house to make room for the entertainment center, they went into the garage and proceeded to open the cartons and after opening 3 cartons, they found 2 pieces to be damaged and were unable to continue the job. At that point I had them leave and had to pay them for their travel and time spent on the job which was $318.00 which I have an invoice for and a charge on my credit card. I called Overstock and they said they would make arrangements to pick up the damaged product but customer service would not reimburse me for what I had to pay for the assembly service that could not be completed due to the damage quoting they DO NOT PAY FOR ASSEMBLY OF PRODUCTS. I understand this but in this instance they could not complete the job because of extensive damage and were entitled to be paid for their time and service performed. I pointed this out to the customer service agent, Tyler H, and he tells me I should have inspected the product before hiring the assemblers. There were 5 large cartons weighing 800# and I am an 85 year old woman who uses a walker and could not have inspected those cartons. A 6 ft. Man could not have done so and further more those truckers were not going to hang around for anyone to TRY AND INSPECT THOSE CARTONS as they had more deliveries to make. I spoke to this Tyler on at least 10 occasions as well as there were many e-mails and in no way was he going to give any sort of reimbursement for what I had to pay because they sent me damaged merchandise. Had the merchandise not been damaged I would not be seeking any type of reimbursement. As I said I am an 85 year old woman. I recently lost my retired military husband of 63 years and in my 85 years have never experienced such deplorable customer service.
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