Overstock.com

Very happy with my new area rug. Item is as described very good quality and fast shipping :)

I love this site. Everything I have gotten from OS has been quality and a great deal!

True, they have a lot of designer goods, but even at 25% discount, $4,000 for a handbag?

Good value and selection. I'm a frequent buyer and would recommend it strongly to anyone who asks!

It's almost 3 in the morning and I'm writing this because I just got done talking to somebody on overstock's customer service chat. I ordered a ring for my boyfriend in the beginning of December that he thought was too small. I ordered a bigger one after returning the smaller one. The bigger one ended up being too big... note: he has never worn a ring before so he didn't know. The ring is beautiful though and great quality so we definitely want it. All is well, I'll order the smaller one back and not return the big one yet until he can really compare sizes in person. Overstock helped me with a small discount on ordering the small ring again. Ordered December 20th and expected delivery was the 26th. By the first few days of January I realized that the holidays were not the cause of my package never getting here. I contacted them again and they said it was lost in the mail and that I would get an email telling me more about it and whether it was found or if id get a replacement. They also said sorry and that they'd expedite the replacement if need be, so that i'd still have time to return whatever ring we decided didn't fit. 3 days pass... I JUST got an email telling me a package was shipped to me? AND that I would receive it in over A WEEK. I am so infuriated, i contacted them again and they said it was too late it was already shipped and etc. etc. I FOUND OUT THE ORDER WAS MADE THE SAME DAY I TALKED TO THEM ABOUT IT BEING LOST. I wasn't ever informed that they were going ahead with a new order! I've been sitting here waiting for an email from the UPS on whether the other was found yet or not. Now I'll have been waiting over 3 weeks for one ring and its quite possible ill have passed the deadline for returning the other one!
They were unclear, repetitive and hardly any help whatsoever. I was promised expedited shipping and emails on the update of my lost ring and I didn't get either. Now I'm sitting here waiting for another ring and my boyfriend is just as mad as I am at this point. Soooooo so disappointed with their online customer service. I buy so much online for prices and ease and this site has done nothing but cost me time, money, and frustration. Never ordering from them again. I'll stick to amazon and ebay.

I haven't ordered for a while but I have gotten awesome deals on many different items.

I couldn't see the prices were any better than anywhere else, and in most cases they were higher.

I have been with Overstock for over 7 years and bought a whole household of furniture, bedding mattresses rugs, and household items from them. I never had any payment issues. Last Sunday I received a phone call from a lady stating I owe $93.95 dollars and my account is Delinquent. I let her know this is odd and never happen before, At first thought it was a scam call. I could not think of what I bought and did not pay for. I quickly paid over the phone as she stated if I did not pay NOW there would be another $35 late charge. I quickly paid over the phone and hung up to call customer service. Then I found out it was a $19.95 charge for the Club O Renewal that I did not purchase. This was put on my account without my knowing. $19.95 for the renal and then- another $19.95 late fee and -two $35 late fees, two min $2 fees for interest all on an unauthorized charge. If that wasn't bad enough on top of all this, the next day I found out they reported to the credit bureau my account was delinquent. My credit was at 810 and just went down -55 points. I called in again to the service line, only to get a lady that would not listen to me, talked over me, and all she would say is "how would you like to make your payment today". I hung up and called back to get gentle man who was educated on how to listen and saw there was an issue. He stated the fees will be taken off, and all the changes related to the fraudulent renal fee. He was kind and very apologetic on what had happened: However, he stated he had no authority or access to the credit report, and I need to write a secure message to request the derogatory remakes be removed from my credit. Please see the response, (received 7/19) I have to wait up to 45 days. I called customer service again and was assured by a kind Lady Rebecca who assured me this will all be taken care of; The fees I paid that day will be credited back to me and the fees associated with this case will be taken off. I even have a case # 190 *******. They sent me an email asking me to do a review on the Club O rewards program. This story is what I wrote. They rejected my review (see the attached) Today 7/20 I had to go to the secured message as none of the late fee charges have been removed from the fraudulent transaction.(I had originally paid these with my debit card when the first lady called stating that she was going to add $35 more on if I did not make the payment that day while we were on the line) My account shows current but late fees are still being requested to pay. Please see the below. This has been a nightmare.

This is THE store to go to for SO many needs, they have it all! NO matter, shop till you drop!

Credit card was charged and order have not been processed.

Here is the transcript from support chat:

Matt: Hi, my name is Matt. How may I help you?
Visitor: My email is ***
Visitor: I have just placed an order, your site shows payment error, therefore money was charged from my card.
Matt: I'll be glad to help you with the concern.
Matt: May I know whether you have received any email confirmation or the order number?
Visitor: No I did't received it.
Visitor: Here is HOLD status from by Internet bank - ***
Matt: In that case, be assured that your order hasn't gone through and the the charge which you have seen is an pre-authorization charge which will automatically fall off within 3 -5 business days.
Visitor: I don't want to wait 3-5 business day. I just want to process the order.
Visitor: If it is not possible please return my money and I will go to another site.
Matt: Not to worry, you will be charged only when your order gets processed and shipped out.
Visitor: What should I do now? My money is in HOLD. Order did not processed.
Matt: In your case, the order hasn't gone through which means you haven't been charged yet, so the charge which you have seen is an pre-authorization charge which will automatically fall off within 3 -5 business days.
Matt: I'm sorry, I haven't heard from you. I'll remain available for another minute if you need further assistance.
Visitor: I cannot use money that you have charged as it is in HOLD status. Failed attempt to pay in your shop has led to the fact that I cannot buy the item I wish in other place because I have no more money on my card right now. Is it normal case in your opinion?
Matt: We apologize for any inconvenience this may cause to you.
Visitor: I do not need you apologize. I need a solution. I see only two of them - process the order or return money right now.
Matt: We don't hold the money for the orders that haven't gone through, thus I recommend you to check with your bank for the posting timeframe.
Visitor: My credit card balance right now is lesser than before order on the order amount.
Visitor: Is I sad before I see following line in account operations list:
Visitor: ***
Visitor: So 3981. 63RUR has removed from my card to HOLD.
Matt: I understand your concern, since we don't have another option I would recommend you to contact your bank for the further help.
Matt: I apologize that I was not able to resolve that issue for you. Are there any other concerns I can address for you?
Matt: I'm sorry, I haven't heard from you. I'll remain available for another minute if you need further assistance.
Matt:
Thank you for contacting Overstock.com. Need a gift? We can help! Our gift cards are a present they're sure to love! Click here for more details.

So it is for you to decide - use this shop or keep your CC funds in safe.

Matt has disconnected.

They have competitive prices and items are delivered in good condition and on time too.

I have never used this web site before so I don't know anything about it.

If you are looking for a bed that will last you more than 6 months, this is not it. I bought the bed in November 2013 and the slats have already came apart twice, once during the middle of the night and causing my mattress to miserably collapse, almost giving me a heart attack. I e-mailed Customer Service about it and, in a nutshell, they ACKNOWLEDGED that the bed slats had always been an issue [so why sell the bed then?] and gave me a $40 credit, noting that she was being "more generous" than she should have been. Seriously? You are saying that your product is not even covered from the standard 1 year warranty? I bought so much furniture from Overstock, but after this level of Customer Service, offensive and unhelpful, they can definitely forget about me recommending the website or spreading a good work. The stupidity of some people baffles me: you are willing to compromise your clientele for lousy $400?

This is the response that I received from Overstock:

Jeanett S. From Overstock.com 05/05/2014 01:43 PM
Hello Federica,

I'm writing today in response to your recent contact about the problems you have had with the Sophie Grey Queen Platform Bed. It is my pleasure to assist you today.

I have looked over the history of this bed and found that the slats that ship with this bed have been a problem. The manufacturer still ships them, so I don't want to offer a replacement. What I would like to suggest, is going to your local hardware store and taking the measurements of the inside of the bed and perhaps having a nice board cut to cover the entire bottom for your box spring and mattress to rest on.

Or you might have slats cut that are a little longer and much more durable, obviously these must be falling a bit too short. What I have done is issue you a credit in the amount of $40 back to your method of payment. It was a Visa credit card that ends in 9128 and expires on 7/2015. Since you have had this bed since November, it isn't really covered, so this was being more generous that I should have been. But under the circumstances, I understood your misfortune and hope we can rectify it this way.

Please let me know if there is anything else I can do for you with this or any other issue. Visit us again soon for great savings on our name-brand products.

Sincerely,

Jeanett S.
Customer Care
Overstock.com

I tried to sell my photos here and their commission fee is to much

I had a good experience with this site. I never regretted on my order.

Way to over-priced. Shopped at many overstock sales and this site is unbelievably over-priced!

Buy for years easy return easy refund always satisfied in 90% of the case

Would be a great deal if they offered furniture assembly for a competitive fee

I was very happy that my order was delivered quickly and without any hassle.

I love Amazon can find anything I want good prices and fastest shipping ever!

I've not bought a bunch from Overstock but what I've purchased has been TOP QUALITY for a reasonable price. I'll definitely continue using Overstock

I've furnished a home with stuff I bought at a discount in Overstock.

On 12/12/2017, I ordered a Marcato Atlas Red Stainless-Steel Biscuit Maker/Cookie Press from Overstock.com as a Christmas gift for my niece. Information on my Overstock.com account indicated that the order had been filled and purportedly shipped six days following the order, i. E., 12/18/2017. After this date, the only tracking information that I was ever to obtain from the Overstock.com and USPS websites was of the alleged shipping date. I never received any further tracking information from any source nor did I receive the ordered item. At this point, I contacted Overstock.com Customer Service numerous times to inquire about the lack of tracking information and the reason the item had not been received.

Several different Overstock.com Customer Service Representatives told me that the information about my order would be forwarded to the appropriate department for follow-up on the tracking information and missing item. No Overstock.com employee ever contacted regarding any actions taken in attempts to locate the missing item after my complaints. Then, information listed on this order on Overstock.com account showed that a return of the order had been initiated on two occasions followed by a cancellation of the order. I never requested that a return, refund, or cancellation be done for this order. This was done without any Overstock.com Customer Service Representative contacting me by e-mail or telephone to provide an explanation on the actions taken.

An Overstock.com Board of Directors Representative informed me that another item had been "set aside" in case the item that I ordered was not located. I never received the item despite another one being set aside for me. Even though the website indicated the item was in stock, my account being billed, and the item allegedly shipped to me, I was informed that Overstock.com had made a mistake with my order. For some odd reason, the order was fulfilled and shipped but it was out-of-stock at the time of the order. Despite speaking with four different Overstock.com Customer Service Representatives on Live Chat and a Board of Directors representative via e-mail, not one of them discovered nor informed me that the order was out-of-stock when placed. I have never encountered such apathy and incompetence from any of the numerous websites in which I have spent thousands of dollars.