Overstock.com

I first became acquainted with Overstock through a friend. I made a couple of purchases from them but doubt I will do so again. Their prices are absurdly high, their internal search engine is defective, and their customer service reps are poorly trained. They should look over their shoulders, because the beast that is Bezos is licking his chops even now.

I've used Overstock a lot over the last 15 years and there have been times that I did purchase something that wasn't a "winner" and for the most part, Overstock has always helped make it right. Just last month after something didn't arrive on time I checked with the customer service dept, just to find out why it had not arrived. Turns out it was out of stock and would now be arriving in a few days... No biggie, but the customer service rep. Said we would like to credit your account $20 for the delay... How nice of him to offer!

I thought I was saving about $80, but it turns out the items were $200 Overpriced on Overstock. They list Walker Edison products under the name Middlebrook Designs at a premium price and they only price match major retailers. Be careful when using this site, as they are most likely rebranding items, raising the cost, and then assigning a fake discount to the item. They also have a 30 min cancellation policy, otherwise they send the item to you and say it was already processed. Then they charge you to ship it back, unless you're Club O. Oh well…

They make it so you cannot autopay on their credit account then they change the min due when you set up a payment in advance, causing them to charge you $40 late fee for a $2 difference because they changed it.
Horrible customer service. Would never recommend after this issue.

Ordered a sofa, received wrong sofa (accidentally?). Was never told that it was out-of-stock. Took me 3+ weeks of many emails, phone calls to get them to pick it up for the return. I will never buy anything from them again.

I bought two pillows (totaling $100) from this site last month. The pillows looked cheap and were not what we expected when they arrived, so we immediately tried to return them. Despite the fact that this is an ONLINE retailer (so you cannot physically see the products before you buy) there are no free returns! They charge $20 to ship the pillows--which is a significant portion of the cost of the item! Unbelievably bad customer service.

Absolutely flawless for dishwares. Got a set of their cups and I could not be more happy with them. As a tea and coffee lover, I always want to have new pretty mugs to drink from, and this lovely site provided that for me with very little effort! Amazing, amazing. And all the pieces came UNBROKEN! Which is so rare from buying glassware online!

I placed on order on Overstock.com for a friend's birthday and had to try four different times to get them to actually accept my credit card that I use every day without issues. Finally, they accepted my order and said the gift was on its way... until two days later, I got a random email saying "Your order is cancelled". They offered no way to response, no way to help... just a cancelled order after I had expected that my friend's gift was on its way. Not very good service.

I purchased a 2 bedroom sets and 2 couches 6 months before I received it. I received my order and needless to say both bedroom set have damage. I have sent pictures into the warranty company with no response for days. Then out of the blue I get a email saying they will not fix the stuff since we didn't inspect it before the delivery men left. I have a warranty how are you not going to fix it?! Please leave from me do not buy from this company!

I purchased a outdoor umbrella with stand last May. The base failed within the warranty. I called customer service and they said they would send someone to pick up the damaged umbrella and stand and put up the new one. Never happened! Called many times and was told it was now beyond the warranty, so they could not replace it. Also, when your put on hold, there is annoying music that you listen to, almost seems as though they want you to hang up. I did call the cooperate office in Utah and was unable to speak with someone there. I left my number, will see if thy call... I doubt if they do.

Horrible company with horrible products and horrible customer service.
I ordered a huge wardrobe, it arrived in 3 big boxes. I opened all the boxes but noticed that the instructions manual was missing. I contacted them, they sent me the manual in 3 days. Then I started assembling the product and noticed a part was missing. They did not send me an important part required to finish the assembly. When I contacted them, they asked me to wait for 4-5 business days for the part to be shipped.

With such huge pieces of furniture in my room, how am I supposed to wait for weeks together to finish the assembly. When I contacted the customer care, they were terrible in assisting me upto my satisfaction. Never going to buy anything from overstock again.

I've ordered form Orderstock numerous times and they've gotten it right every time.
Merchandise has always been as advertised and shipping is even better!
Recently ordered furniture from them. Never imagined of ordering it online, but even that transaction was great! Arrived earlier than anticipated and exactly as pictured.

Ordered a storage ottoman. The first product had quality issues. Still waiting on the replacement. The order was originally placed on 5/31. The expected delivery of the replacement is 6/21; no expedited shipping. Poor customer care.

My husband bought me a ring, that was supposed to be here before my birthday, and the ring stay 11 days processing order in the warehouse, was supposed to be a rose gold ring size 6.5, they send yellow ring size 7.5, just today after a month we got the ring and is nothing like the picture, 11 days after my birthday! Super big for my finger!

A lot of times items are marked up from value, where the sales and promotions seem to be more so a skeem to draw in more buyers. Even knowing so, i can attest to the items ive purchased threw overstock all being wonderful and usually the lowest price to another similar product of interest. Providing a quick expedient delivery as well. After 100's of orders, only 1 item has ever been received damaged, where overstock refunded the entire value of that damaged item. If your gonna buy anything. Highly recommend check over stock first, then shop elsewhere if you cant find better, then buy overstock. 90% of the time, you will end up buying overstock/ebay. If not not sure, sit and wait a month or so and keep looking. 60% of the time, you will still end up buying overstock/ebay. Its that good.

Really like Overtock.com - they have coupons AND they stand behind their pricing. I had one item go down in price before I received - got on their chat and my credit card received an adjustment in my favor. Took a few minutes! And the quality of items has never let me down - from jewelry to furniture to clothing. Highly recommend you check them out before buying elsewhere!

I purchased 2 Safavieh wool oriental rugs after shopping online and comparing prices for weeks. Photos are reliable, plus customers submit photos that show the colors with different lighting. Always free shipping on their rugs, they ship quickly, and the packaging was incredible. Amazon sells many of the same brands, and I always compare their pricing and customer reviews. Overstock usually has more rug sizes in stock than Amazon, and they carry most of the quality name brands at the lowest prices I've found.

So, I ordered a total of about seven items on Overstock recently. They sent one item to an incorrect address, another was said to be available and then showed as back ordered until a month after the purchase once the transaction went through, and two others came to me, most likely knock offs, and shrunk down to doll clothes when I washed them per the instructions. Their customer service couldn't provide any support due to these being "marketplace sellers" and I was rebuked when I brought the issue to the seller, resolutely. This is exactly what happened on Amazon. They began selling knock offs, then they pushed all of the blame on the "marketplace sellers" and pushed off all blame for people getting ripped off. I will stop shopping with them as of today. Good luck to others who continue.

I began shopping Overstock for many years. They have everything imaginable. For self and home. Designer Brands and great shipping. Prices can be terrific compared to retail but you have to shop around. I think that the prices were better a few years ago.

I purchased a bed (order #*******) and one of the boxes had a broken part. I contacted Overstock and I got a replacement days later. When I opened the other box to assemble everything, I noticed some parts were missing. I contacted them again so they could send me the missing parts and I didn't have to return everything.

Bottom line, It's been 20 days with no solution and they wanted to send me a whole new bed and force me to return the one that I already have assembled. Seriously, terrible customer service.

If you find yourself needing to return an item to Overstock, the shipping fees end up being over half of the cost of the item. Total racket! Make sure you are 100% positive about what you're buying. My recommendation is to use Amazon always.

I received an item that was not as the description stated. They wanted me to pay half the price of the item to send back. I called them, and after 15 mins of nonsense jibberish from the representative, I got no where. Now I'm stuck with it.

Once overstocked.com gets your money you can't get it back. In store credit only and it doesn't matter what the issue.
Bought drapes that were described as linen colored they were but the lining was gray. Wouldn't work. Returned them. Can't get anything but store credit even though they were not as described. Then the customer service representative conned me into joining their overstocked club saying the return would be easier and I would not have to pay return shipping fees... but that was not true.
So, if you have to return an item you won't see your money. You'll be forced to spend the credit at overstocked.com