Overstock.com

I reported Overstock to the BBB as they have lied and find NOTHING to assist me. They not only told me I wasn't able to cancel my pending orders but they also shipped my items to the wrong address after I called them multiple times to change my items.

I purchased furniture items which was advertised as no finance charge for payment of 18 months by openning Comenity bank card. I usually don't trust this type of advertising after bad experience of Synchronize bank but decided to give a try based on well known name of Overstock.com.

The first month statement showed no finance charge for the payment of far exceeding the minimum payment. But the second statement shows loan sharking amount of finance charge.

I tried to call Overstock.com but no phone number was available and chat line was virtually impossible to connect. So I called Commenity bank and it was impossible to understand what the agent was imitating fluent English in foreign country. After repeating the same words the phone was transferred to two different English imitating agents and I was finally told that the bank had nothing to do with the transaction and I have to contact Overstock.com.

This is prevailing pattern of fraud committed by big name finance and retail organization by taking advantage of hassle of resolving dispute by using foreign answering service and non English speaking agents.

I immediately paid off the balance and shredded the card. That's why I have never bought anything from any retail outlet except Costco and Amazon for the last twenty years. There is reason why those two are so successful while others keep closing the door. Never again.

I was looking for a particular style of clothing, and upon research they linked me to several. I finally ordered 3 pieces. Two of the pieces were ridiculous. I wanted long pants, I got capris. What? I look again, and yes, the image I ordered were NOT capris. I look freaking awful in capris. Which is why I don't *%^&*() order capris. So I send a message "Hey I want long pants not capris." The response? Okay, well upload pictures of what you got versus what you ordered. Oh jesus christ, okay. I managed to figure out how to do that, and sent it off. It was ignored. I sent another email, got another "Send us the uploaded picture, etc." So I did. NOTHING. No refund, no response. FINALLY three weeks in, I get a vague "Okay so send us the bad ones." I did, but trust me when I say I was a bit worried.

Work, life, etc, Hey! Where's my refund! "Oh, hey, we're still researching." Excuse me? It's been a month and a half of emails and uploads. FINALLY Mysterious Worker was "We're still researching, and we received your return, but I'll go ahead and refund you even though blah blah blah."

Nope. I'm used to companies that DON'T make you jump through hoops and let you know immediately if they're sold out of what you ordered.

I placed an order on 5/12/23. All went well. Today I decided to go into my account and I noticed that my credit card was kept I file. I tried to take it off and it wouldn't allow me so I called customer service. She tells me that it cannot be done that is stays on there for a minimum of 4 yrs so I asked her to close out my account. She first said she couldn't and then she says she will sent me a link to cancel my account. I follow the prompts to close account thinking I'm good. An hour later I get an email telling me that they can't close out my account for a minimum of 4 yrs for tax purposes. I get a second email asking me to take a survey about my experience with customer service so I figure great I will give them a terrible review. After I hit submit it took me to the website and I noticed that there were 2 items in my cart. I click on the cart and see 2 items totaling 1700.00. Which I never put in my cart. Now I know I am in trouble. I had to call my credit card company and have them cancel the card and issue a block from anything overstock ever tries to place on my account. This company is so gross.

I've ordered many times from Overstock with no problems, but this problem is over the top. I will never, ever order from them again.
Long story short... I ordered an $800 bed frame. I was out of the country, but had a full time house sitter there to accept the delivery. I received several emails that I had to make an appointment for delivery. I called, from out of the country, and made an appointment for delivery (with the house sitter signing). I then got an email from Overstock that the item was returned and I was charged $128.00 for the return. I've called Overstock 3 times to talk to someone about the issue and have been directed to someone else, who then couldn't help. I am now being told to talk to someone in LTO (why couldn't I have been told that the first 3 times I called?). When I called the LTO Dept today, I was told they are 'not answering their phones due to being at a 2-hour party in appreciation for Customer Service Week.'
If this weren't all so annoying, it would be hysterically funny. A customer service appreciation party? THEN HOW ABOUT A LITTLE CUSTOMER SERVICE!?
Overstock.com... you have just lost a very loyal customer, who has spent thousands and thousands of dollars with you in the past.
Cheers

I ordered a piece of art for a gift. Within 15 minutes I realized I ordered the wrong print and tried to cancel online. I wasn't able to so I contacted Overstock via chat. I was ASSURED that because it didn't ship that I could order the correct print and the original order would be canceled. The service rep named Cooper wrote: "No need to worry your item is not yet shipped it will be cancelled." Based on the chat up to that point I wasn't confident that would happen. So I logged in today and what do you know? It shipped. Good thing I didn't order the other print yet. So I started a new chat. They said they will "try" to reroute the package. I'm willing to bet it will be delivered. Then I have to deal with the hassle of returning, and I'm sure they will try charge the return shipping to me even though I've been told I won't have to pay. A note to Overstock Management - as a customer I would like a DEFINITIVE answer if it's canceled - not "we will talk to shipping" or "it will take a couple of days to confirm" or "we will TRY to reroute." I don't want to be told that I "don't have to worry" and then the exact opposite of what I was told happens. I fully expect the package will be delivered. And that I will have to deal with the hassle of sending back the package. Needless to say, I won't be ordering from Overstock.com again. I've had nothing but good experiences with other comparable online companies. I will be ordering the right print from one of them.

I signed up for a credit card and never received the card, I immediately saw charges on my the account being made but it wasn't me. I reported that fraudulent activity and missing (in action) card. I made a payment just to keep my credit from getting screw up from this crap of $100 and I did make a few purchases which I had to return as they were the wrong fit for what I needed and was looking for an in-store credit so I could purchase the correct size. When I finally got this "in-store", I made the purchase and tried several times as every time the transaction would get canceled and I would receive an email. I called in and was talk that I would not get this money back (even though I already paid for it) and it would all go to the credit card company, even though I made a payment. Basically the credit card will get an extra $100. I would not recommend this company as most of their stuff is over priced. We tried to get a dresser from them (it stated it was solid wood) and when we got it, it was simply the pieces of wood that is compacted together and an adhesive is put to hold it all together. It stunk SO bad and made us sick immediately. This got returned and I won't see a dime of it back in my pocket (over $200). They are a very crooked company and will take your money and never give it back.

*DO NOT BUY IT*

First upon arrival you realize you over paid $200 for the couch. (Google the brand on box)
The couch itself it is HORRIBLE quality. Most uncomfortable (hard) and awkward couch you will find. The material is so bad. When you use it for 3 times, it will leave indented marks on the foam. Very visible and wont go away. It only gets worst!
One week with this couch barely using it. Only me and my wife, the couch looks atleast a year old.
SO once I contacted overtock about the problem. They said I would receive a call back in 2 business days because they had to open a case and everything was backed up due to the pandamic.
I called back again a week after, they tell me the same thing. Until they finally called me, exactly 31 days after the purchase. To tell me it had been 30 days and they couldn't do nothing about it! READ THAT AGAIN, BEFORE YOU THINK ABOUT DOING BUSINESS WITH OVERSTOCK
COMPLETE JOKE!

Customer service worst I have ever encountered in my life. This store is garbage and shouldn't exist. They oversell the quality of the items 5x over. I was just shopping for watches and they were selling a watch $97 and they out a MSRP: $890? What the **** is this ****? ******* GARBAGE. Then the ******* customer service exits out of my chat 2 times while I'm in the middle of responding for "taking too long to respond". ******* garbage. Now I sent the watch that I ordered back I order to buy Christmas presents for my ******* children. It got there yesterday and is yet to be processed I got on chat once again they said it's going to take about 5 days to process? 5 ******* DAYS? Then shipping is going to take another 3 days to ship out and a week to get here. It's gonna be a sad Christmas up in this mother******. ATTENTION THIS SITE IS THE WORST SHOPPING EXPERIENCE IVE EVER HAD IN MY LIFE I SWEAR. DONT SHOP HERE YOU'LL regret it so much. I DO

I have never gotten anything from them that was not complete garbage. Sheets 1000 count last for 3 months and then you can throw them away.

Beware- you must pay for all shipping costs on returns! Unless their item is defective or they sent the wrong item. Terrible customer experience.

Beware of overstock their product might be a little cheaper but you lose a lot more in the long run they are all refurbished and used.

Purchased a bench for over $200.00, Obvious cracks in arm and back, I have never had any luck returning anything thus I will repair it. Buyer beware!

I have had great luck finding cherry tables with screw on legs, a desk that has the right surface for organizing, and I will buy from them again.

It sucks! Type in specific brand, size, product and instead receive dozens of unrelated plus a few related products! Total waste of time.

They really have over stock. That's why I got my favorite study table on low price.
Thank you for making my day good.

It was better before it became well-known and big. Quality loss when growing is typical to many companies not only of this kind.

Nice price, very helpful customer service and 2-day free shipping - I like shopping at Overstock!
I'm also very happy with my purchase.

This company does not reply when you call them, I would never buy anything from them again, they R just the worst.

Owner is a rightwing, conspiracy-theory lunatic. Go elsewhere, if you do not care to support lunacy; or the destruction of the nation.

Always easy to use and fun to just "window shop." I've never had any problems getting what I ordered or with payments.

Got wonderful rug and pillows from here. Very happy with the $2.00 shipping I got for large items. Will buy again

Have ordered all sorts of things and they send without delay. All perfect as shown on pics, just what was expected!