I have been a customer for almost 4 yrs now - never had an issue with placing an order. Receiving the item can take awhile but estimated delivery time is always mentioned when viewing/shopping. Order status is always updated so you are always on the loop where the item is at.
I have also returned an item and this has also been a seamless process.
Customer service responds to a query within a reasonable time. I have tried submitting a query online and at the same time via Twitter.
Overall, all shopping experience has been positive.
I purchased one of air fryer from their site but item has not delivered for a month. I sent several emails to follow up this matter, but they did not seriously respond to this request. I asked the refund after two months from purchased but, no answer. So, I asked my bank to cancel this transaction and refund the fund for undelivered product. After that, bank arranged the charge back to my account finally. What a pity of this business!
Firstly the advertise as being an Australian business which is not true.
They use pictures of genuine products at slightly reduced prices then when you fall for it you end up waiting 6-8 weeks for a terrible poor quality fake product.
They don't reply to emails and if this review page is similar to another they have staff gone on and give positive reviews to get their score up.
Here is a $69.95 FAKE KNOCK OFF Hurley hooded jumper pictured below.
Hello Liz, Thank you for writing to us. I am sorry to hear that there was a delay in the delivery and that your order did not arrive as expected. We are a global company with offices and suppliers from all around the world. Whilst our suppliers may have warehouses outside of Australia, I would like to assure you that all items are a 100% authentic. Should you no longer want the item that you have ordered, you can use our easy to follow returns process to lodge a return for the item. I hope this information helps.
I have today received my first order from Ozsale 1 x double bed quilt cover set LOGAN MULTI Great British Design. I am very very disappointed with my purchase... I did exactly what the instructions for the product recommended, machine wash before first use. After just 1 wash my quilt cover and 2 x pillowcases where the fabric was black is now a dull black almost has a grey sheen to it and it looks quite used after just 1 wash? I am not happy with this purchase at all, what is the quilt cover set going to look like after a few more washes?
Am a little concerned about all the negative reviews I have seen on this site... I have emailed Ozsale to complain but wonder how long it will take for a reply?
Sometimes its hard to figure out just when things will arrive, but the quality of the items I have bought has been top notch, no fakes or foolery and in all just genuinely impressed with the service. Now if only the really good sales would happen when my funds are flush. :P
Happy & Reliable
Easy to communicate online also friendly and helpful if you has any doubt!"
They do really care of their service buying & exchanging, what's more else if you looking for a good price of multiple choice of brands & goods etc. as its still better than most retails recommended prices " am grad my brother recommended me shop online with ozsale.com
Ozsale got my return order on 17/01/18. I have all documents form ParcelPoint.
Today is 11. 04. 18 and I can't get my money back.
At first, they promised to find the parcel. Then Ozsale cleaned "my orders" and "contact us" history. They don't answer and no refunds $240.15. What can i do? Please give me an advice.
Hi Elena, thank you for reaching out here and via Facebook, I can see that the team is trying to locate this for you as it appears to have been returned to another address other than OZSale. As soon as the team have any updates they will send this through to you via your OZSale account. Alternatively please do call us directly on 02 8081 0972 as we wish to resolve this refund for you as soon as possible.
It has taken ages for the item to arrive. It has been delayed through dispatch and I have received no communication and it is only that I keep checking my account in the hope that it arrives before Christmas. Delivery has taken a lot longer than I expected. I didn't realise it would take so long. I would hesitate buying again unless I had a plenty of time to wait for delivery. It will be approx 1 month.
Good afternoon, Danielle. Unfortunately our delivery times are longer than most, due to our site sitting in the discount "arena" and therefore, our need to make compromises in order to provide the best price to our customers. However, I would love to take your feedback to the team, as there is always room to improve. Thank you, Danielle.
I had quite good shopping experience with OZSALE most of the times. I'm very satisfied with the products which were described and shown as the pictures. I would love to see more photos on each product so I can strongly make decision on buying it for the future.
Hi Amit, thank you for your review and we arr happy that you are satisfied with our products and services. Have a good day!
Have always been happy with the brands and the bargains to be found on Ozsale, but feel they are just too hard behind when it comes to shipping these days. Great if you aren't needing an item any time soon, but if you do, look elsewhere. Shame.
Made an order on a woman jacket on 19th May and it has to be delivered by 12th June. Still hasn't received it yet. Has been contacting to them for several times and seems like they don't care. Didn't expect this experience from a big online store. Will never shop again.
Hello Htein, Thank you for your sharing this feedback with us. I am sorry to hear that you are without your order. I’m sorry for the delay of your order, unfortunately it appears that we have encountered an unforeseen delay in receiving a stock shipment from our supplier. At present, we do not have an estimated time of arrival. However, please know that our team is in dialogue with the supplier to establish when we can expect this stock to reach our warehouse. I will get back to you as soon as I have an update for you. I am once again really sorry for the delay in getting your order to you.
We recently both some dresses from one of your sales and they came unpackaged other than the postage satchel. Considering they were made of lace, I think that's pretty dangerous and frankly makes them look used.
Had all the items I was after in one fabulous sale. Great prices to good not to buy and was able to add to my order after my original purchase for no extra postage costs. My goods were well packaged and delivered in a timely manner. I expect I'll have one very happy girl this Christmas x x
I love Ozsale. They always have great stock, offering items of a beautiful quality, and with an impressively wide variety, from clothing to household goods. When you purchase from Ozsale you are purchasing known brands, from known suppliers with satisfaction guaranteed.
Had some lovely items through the year great service, great return policy's never to long to get to my front door, what more could a busy girl ask for, accept a Tiffany ring oh wait you can get that to, lol
I have shopped on Ozsale endlessly. I have once bought the best dress I ever owned, Christmas prezzies for the kids, packaging for my business, lingerie and fabulous shoes. Some times the clothes didn't fit or the product was damaged. Ozsale was quick to fix and believed me with every problem. Thank you for being easy to work with, giving great prices and the exciting shopping experience. Thank you.
I definitely loved using this site. This has been my first experience and I was not disappointed, everything is so cheap and the website is so easy to navigate! Have already told all my family about it in preparation for Christmas!
I ordered an electric bicycle from Ozsale for $999. They them sent me an email saying they have oversold them and have issued a refund. The refund never came through. I am now chasing this up with PayPal and may have to take it to the retail ombadsman if that does not work.
Plus there customer support is useless. Only via the contact form on their website and they only send me the exact same unhelpful generic message every single time.
HI Tony D, Hi, thank you for sharing your input on your latest OZSale encounter firstly please allow me to take this opportunity to apologise that your order was unfulfilled. We do reply on our suppliers to furnish us with accurate stock quantities so that our lovely customers do not miss out.
I am concerned to hear that your refund has not come back via your original method of payment and may I please also ask you to call us directly on 02 8081 0972 so that we can follow up on this for you
I had a terrible time with my last order and it was almost impossible to get any assistance. Your webform contact system is highly flawed and it often took days for anyone to get back to me. I ended up having three problems with the order: part payments didn't work; item was faulty; and I was given a credit instead of a refund. None of these issues were handled efficiently. I will never use your site again and I've told everyone who'll listen what a nightmare it's been.
I am 69 years old, with a reasonably large family. Since becoming more arthritic with age I am unable to visit the shopping centres as much as I used to. I have done most of my Christmas shopping through Ozsale. There are a multitude of choices for all age groups. All the women are getting candles and diffusers. The younger girls lip gloss pyjamas and nighties. The boys have a range of undies also and shorts in all sizes.
Through the year I buy home supplies for the laundry and bathroom etc. Clothes for me too are easy to find with a diverse range of goods.
Thank you Ozsale I love browsing your wonderful site.
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason, I apologise for the delayed reply. I am sorry to hear that your order was delayed and that you had not heard back from us about the cancellation. I will take this up with our team to avoid this instance in the future.