Pacas

Our dogs played "tug of war" with hubby's favorite pair of alpaca socks a few months ago and I knew he was missing them so when I came across Pacas, I thought I would give them a try. I'm so glad I did! The whole experience was wonderful! Selections are great, navigating the website is super easy, the prices are incredible. Great quality socks too! The shipping was so fast, I was shocked. My husband LOVES them so I highly recommend giving Pacas a try! I'll definitely be back for myself!

I love their socks, but customer service is abysmal. I've reached out three times now about an incorrect/incomplete order I received on 12/24/22, but have not heard back from anyone at Pacas yet. The only option is to send an email — no customer service phone number at all. I'm so frustrated! I understand that this holiday season was difficult for many businesses, but it is just unacceptable not to get back to your customers. I'm really tempted to dispute the charge with my credit card company. Really, really disappointed with my experience with them.

Eventually the company got back to me. They sent throw. I am now not complaining as much. It took a while for them to come back.
I ordered sox and a throw. Was charged for all items. Small package showed up and only sox shipped. The packing list showed the throw but there is no way it could have fit in the shipping package. I am disputing the charges. I have sent numerous emails and complaints. They have not replied and continue to send me emails for their products. I will complain to the attorney general in shipping state.
The sox are nice, but not 100% Alpaca.
I cannot in good conscience recommend the company.

Came quickly. Beautiful Sox.
I want to return a few of them. Do I need to keep them in advertised groups or can I pick individual pairs to return? They came loose in the shipping package, not grouped.
I need an answer before I can return. I will be home from traveling in a couple weeks and need to take care of it soon
Janet Walters

I got no response

Easy navigation of website and love your great sales!

Well unfortunately these are not the socks for me I so badly hoped they would be. They are nice looking and soft, like butter? I don't know I would say that but what I was really praying for was that they were as warm as advertised, warmer than wool, no. I have rheumatoid arthritis and my feet hurt bad when they get cold so Dr says to keep them as warm as I can and thought this was it but they are just as cold as wearing regular socks 15.00 a pair is unjustified. Seems like your customers really like them and that's great, I hope for continued success for you.

Love to the pacas hope they are being treated well.

Michelle

Ok honestly % view of Pacas. As in the title I was very skeptical about the sock and what the big to do about them as I had heard and tried many before always disappointed. Well, I can say Pacas has changed my outlook! Pacas are so comfy and dry. I am in work boots 14 hrs a day six days a week. All I can say is thanks Pacas have made a huge difference in my comfort level throughout the work day

Shopping experience was fine. Arrived very quickly, I ordered as gifts so I don't know how the quality of the socks will be but it is described as soft as cashmere and they are not but I hope they are good enough to be loved by the recipients.

I've been asked again to review the socks which still have not arrived! This is my 2nd order and the first one was painfully slow…!
I reordered because I love the socks … they are warm and comfortable. I would have given them 5 stars if they had come in long socks.

I ordered 4 pairs wine's socks and 4 pairs of men's socks as Christmas presents on November 28,2022.
After two weeks I had not received any confirmation of shipping. I contacted Pacas and they sent me an automated response. I waited. Just before Christmas I inquired again and got the same, impersonal and unhelpful response. The socks finally arrived on January 16,2023. I opened the package to find only 2 pairs of men's socks and 3 pairs of women's socks. I was so disappointed. I wanted to leave a review on their website but there was not a way to do it. It was very interesting to my that ALL their reviews on their website are 5 stars……. They gave no indication that there would be a delay in shipping - no offer of any kind of discount or compensation. I want my money back, but their customer service is so poor I'm afraid I'll never get it.

I did not realize that they were going to be such a heavy sock. Too thick. Do not like them.
I need the more light weight. Now I am trying to return same and am having a hard time getting a label so I can send them back and then order the light weight/

No one is responding to my wanting a return shipping label so I can return same.

Site easy to navigate. Love the fit and feel of sock. Maybe I'm just spoiled by Amazon Prime and its 2 day shipping but it seemed like it took closer to 2 weeks to get my Pacas order. Still, the wait was worth it.

Very satisfied with the order. I order the men's size socks for myself because the women's crew stocks feel way too binding on my instep as the day goes by. The men's ankle socks are even better than the men's crew socks for comfort..

Iiiiiiii like it! Very warm and soft. Very comfortable. Appearance? Check...fitment? Check...price? Fair. Timeliness of delivery? Fair in accprdance with holiday tymes. I would say there should be zero reservations about trying these out for oneself!

Very disappointed in this company. Eager to take your order then nothing. Lousy customer service, actually no customer service. Counting on this order for a Christmas present for a grandchild so very sad now scrambling to find another gift. Can't say enough bad things about this company.

I had a difficult time deciding which combination of colors I wanted. It seemed that offers for 3,4, or 6 pairs were repeated.
Your request for a review of the product arrived before I actually had time to even open the package.

I ordered socks, but after a week I still didn't hear anything. I emailed them and they gave me a discount for my delay. A week later I emailed them again only to find out the socks I ordered were out of stock and they have no idea when they will be. Why take my money for a product you don't have..

The package arrived on January 4, as promised. My wife was MORE than delighted with the socks and scarf. She immediately put on both one of the pairs of socks and scarf and noted the wonderful colors and how soft they were. I knew I made a great choice!

I placed my order on the 10th. It's now the 26th and it still hasn't shipped. I've made 2 inquiries asking about when it would ship. They weren't listed as a back order item. Both times they apologized but never gave me a reason or when I could expect them to be shipped. This is my first time shopping with them and my last. Very, very poor communication.

Colors are fun, lots of choices. Bought for myself and to give as Christmas gifts.
Bought women's small/ medium for my 10 yo grandson as he has outgrown the youth socks.
And bought men's medium for female amily members who prefer a looser crew

I love these things! Soft and comfy. I wore them to my job under my work shoes on which I spend 40% of time on my feet. For the first time in a long time my feet didnt hurt when I took off my shoes. I thought they cost too much but tried them anyways. Wow! Glad I did, saving up to buy more. Also, shipping was average in cost but they arrived in only a week or so. Im very happy with this experience.

The ordering was the easy part. This is my 2nd time ordering packs.
It's the delivery I seem to have issues with. The first time my order was lost or very delayed. The customer support was awesome and replaced my order. Actually the initial order showed up weeks later. Go figure.
I recently place an order and it came when it should have minus the 4 pack of crew socks. This too has bee resolved by customer support but so far I have not received the missing 4 pack.

You offer 20-30% off but none would register on checkout! It was my first time order!
The socks feel really good on my feet and keep them warm. The crew tops are too tight on my legs and I need the warmth on my ankles, too.