• Pacas

Pacas

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Overview

Pacas has a rating of 4.1 stars from 1,229 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pacas most frequently mention compression socks, shopping experience, and fast delivery. Pacas ranks 53rd among Clothing sites.

  • Quality
    66

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This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
361
Neutral
22
Negative
26

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28,333 reviews

29
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How would you rate Pacas?
Top Positive Review

“I have received my order, purchased your regular socks and find them extremely...”

Sandra M.
10/1/24

I have purchased your regular socks and find them extremely satisfying. They're soft you can wear a mirror around and very comfortable plus very sturdy. I have been wearing mine for over a year and they feel like they're brand new when I put them on. I'm going to try compressions off to see how I like them. Sandi

Top Critical Review

“Bad business!”

William S.
7/16/24

Packs had a great sale taking place. I placed an order only to be told that the socks were no longer available! Don't offer them, if you don't have them!

Reviews (1,229)

Rating

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Reviews that mention popular keywords

customer service (257) compression socks (381) crew socks (177) shopping experience (324) phone number (76) credit card (120)
Thumbnail of user shaunm322
Mexico
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

I am very disappointed at the selection available. I suppose this means you are doing well, but I am never able to buy what I would like to buy in color and style. Maybe you can let people know when you will be getting more stock. Also, the socks I received were not even the same color as the socks I had ordered before. They were a darker gray. Things like this are frustrating.

Reason I chose this business:

I originally purchased 4 ankle socks and I have to admit that I really like them. So I want to add more but I had to just be happy with what was available instead of what I really wanted.

Thumbnail of user ninas417
Colorado
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Ordering was a breeze. However, I didn't anticipate the number of texts I would receive. I did appreciate the extra discount for allowing the texts, but soon got annoyed. Purchase was a gift, so cannot comment on the products.

Reason I chose this business:

Christmas list request

Thumbnail of user rogera513
Florida
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

You offered discounts if I signed up for emails and text and you didn't give them to me. That is bait and switch and the lowest of the lows. I will not be ordering anything from you again and I will let my Facebook friends know you are cheats.

Reason I chose this business:

My wife wanted this scarf but I am so sorry I ordered from a lying company

Service
Thumbnail of user perrinl
California
1 review
0 helpful votes
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November 24th, 2023
Verified purchase
• Updated review

I love these socks. I get the compression socks and of all the brands of compression socks I've tried, I can get these over my calf and they are perfect to use when I'm jetting off somewhere! I fly every week, and needed something that would protect me from possible blood clots during my 5 hour flights. These fill the bill and are comfy, warm, soft, with lots of stretch and compression.

Reason I chose this business:

Love the socks.

Easy purchas
March 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I love the socks

Glad you have compression socks in again
December 15th, 2022
Verified site experience
• Previous review

Glad you have compression socks in again. Would love some women's, but the men's size should fit.

Reason I chose this business:

I already have some and love them.

Thumbnail of user janiner41
California
4 reviews
0 helpful votes
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March 18th, 2022
Verified purchase
• Updated review

I'm almost 70, so please believe I've tried literally hundreds of sox. These are not only the best I've ever put on, everything from online ordering, really fast shipping and great service overall made it a no brainer: I ordered more for my daughter and she loves them as well

EZ-PZ quick and easy to understand
March 8th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Got a 3pack and as soon as I put them on I had to have more

Thumbnail of user haroldc336
Georgia
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

I ordered my Pacas compression socks with some trepidation as to what I would be receiving from an "on-line" retailer. I was pleasantly surprised by the quality and workmanship of your product. Firm but not too tight, and very,very SOFT. I will definitely buy them again.

Reason I chose this business:

Need socks

Thumbnail of user michellep2028
North Carolina
1 review
1 helpful vote
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April 23rd, 2022
Verified purchase
• Updated review

I received my first 2 pairs of ladies crew socks (regular weight) and I absolutely love them. They keep my feet warm and dry. I don't slip on solid surface flooring. Order came in a reasonable time frame and I am purchasing 3 more pairs, purple this time.

Edited to add: I ordered the purple pacas on an early Monday morning before getting my day started, hours later a significantly better promotion offer was made. I reached out to Customer Service and requested the better promotion. I was told they will not do that.

Didn't leave me with the soft warm fuzzies... so if you order, wait till they offer 30% off and then don't pay attention to further promotions.

I gave the Customer Service 2 stars because they did respond in a timely manner.

Service
I received my first 2 pairs of ladies crew socks (regular...
March 14th, 2022
Verified site experience
• Previous review

I received my first 2 pairs of ladies crew socks (regular weight) and I am absolutely love them. They keep my feet warm and dry. I don't slip on solid surface flooring. Order came in a reasonable time frame and I am purchasing 3 more pairs, purple this time.

Thumbnail of user scottp1690
Montana
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

I had A 20 gift card for being a good repeat client thought i was using it at the PAKA website.Where i'm a return customer. You will never get my business again and i'll tell all who will listen what your company is doing

Reason I chose this business:

Love your hoodie just went with the dogs tonight and wore it in the hike

Thumbnail of user amandaf1194
Minnesota
1 review
0 helpful votes
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January 9th, 2023

***Update*** 1/11/23****
My credit card was just charged again yesterday, though I've made no order, in fact my last order from 2 months ago wasn't even completed. So this means that Pacas is retaining credit card information and making erroneous charges/just plain stealing. This place has to get shut down!
*************
I made an order 2 weeks ago and never got a confirmation email. My card was immediately charged, but still, nothing. I emailed customer support, but only got an auto reply. I'll give it another week and then open a ticket with my credit card company. Really too bad because I was excited to try alpaca socks.

Tip for consumers:
Avoid at all costs

Products used:
Haven't received

Thumbnail of user christies197
Massachusetts
2 reviews
0 helpful votes
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March 9th, 2024
Verified purchase

These are a firm but comfortable fit. Easy to get on, warm and the tops are not as tight as most socks for my large calfs.

Reason I chose this business:

I have one pair and need more. Also there was 35% off.

Service
Thumbnail of user dreenm
Maryland
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

I used to love Pacas products. However, after waiting 3 weeks for shipping updates after an order I placed in November 2022, I am beyond disappointed. There is absolutely no way to get a response from anyone at Pacas for updates or refunds for items never shipped. I have written them 6 times via their customer support link on their site. No customer support phone line is listed anywhere on their website. I've written a complaint to the Better Business Bureau, where I also found a phone number for Pacas. Not surprisingly, that line is always answered by a recording and there is no way to reach a real person. I see on BBB that I am not alone. There are now over 100 similar complaints made against Pacas. This company is basically stealing money from customers and disappearing with it. Steer clear of them.

Tip for consumers:
Stay away.

Products used:
None, because they were never shipped to me after I paid a total of $169.92.

Service
Value
Shipping
Thumbnail of user pama507
Wyoming
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

I found your website very difficult to navigate. It asked for several pieces of information in exchange for various discounts. But when I placed my order it said the discounts were invalid. I had to contact customer support for help. Very frustrating! I almost gave up and cancelled the whole thing. Pam Arps

Service
Thumbnail of user elizabethg2498
Florida
1 review
0 helpful votes
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March 27th, 2024
Verified purchase
• Updated review

We love these socks. Compression and regular crews are sick and comfortable. The light weight ones are great.

Reason I chose this business:

We are looking for light weight for warmer weather softness.

Not easy checkout with discounts
January 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I want to try to keep warm

Thumbnail of user jb2288
Michigan
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

I luv your regular sox. I'm trying compression sox for first time. I would have given a 5 star rating if I had choices more to my liking for large size compression sox. (NOT a fan of pink, purple nor lavender!) Why not a simple white, black, beige and gray

Reason I chose this business:

The regular sox that i already have are great, now trying compression sox

Thumbnail of user nancyl2169
New York
1 review
0 helpful votes
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January 9th, 2023

Don't buy from this company it's a scam! I placed an order over a month ago - they took payment in full and never sent it. I emailed multiple times and I get back canned emails saying I will receive a tracking number "in a couple of days". No one gets back to you. There is no where on their website to write a review or course, but if you go to the BBB site there are tons of the same complaint! They are thieves!

Service
Value
Shipping
Thumbnail of user juliem2558
Washington
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

I ordered 18 pairs of socks in mid October 2022. I received the shipment about 6 weeks later to find 6 of the pairs were missing from my order. I immediately contacted customer service via email, which is the only option I could find. By the end of December they sent a notice that the replacement socks were shipped. I received the replacement package a week ago. To my shock and disappointment I opened the package to find only 3 of the 6 missing pairs were sent! I have been trying to contact Pacas all week and have only received an automated response. The socks are good but only if you actually receive them. I cannot recommend doing any business with Pacas. It appears that they love taking your money but don't care if you actually receive what you pay for.

Tip for consumers:
Customer service is almost nonexistent and the don’t deliver everything that you order

Products used:
Socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizb492
Connecticut
1 review
0 helpful votes
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January 6th, 2023

Not clear what is wrong at this company, but they don't respond to customer service emails and have no phone number to call. My order placed in November has not been delivered yet, but they charged my credit card. Disputing the charge with my credit card now.

Products used:
Didn't receive them so haven't used any of them.

Service
Shipping
Thumbnail of user eileent149
Indiana
2 reviews
0 helpful votes
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March 27th, 2022
Verified purchase

I love these socks! I tell everyone who will listen how great they are. I'm a hospital dialysis nurse and work many long hours. I know when my day starts, but I never know when it will end. I had no idea socks could make such a difference in how my feet feel throughout the day. My fellow nurse friend, Andrea, bought us each a pair to try. We put them on right then and there and couldn't believe the difference! She refuses to wear any other socks and even dumped her old socks into the trash. These socks are AWESOME!

Reason I chose this business:

Because I love them.

Thumbnail of user debrat435
Alabama
2 reviews
0 helpful votes
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May 7th, 2022
Verified purchase

The softest socks you'll ever wear.
Love the design, comfort & overall fit.
Just not quite the socks for 95 degree temps here in Alabama, cause they will make your feet sweat!
But do love the quality.

Reason I chose this business:

Love comfy, extra soft socks

Quality
Thumbnail of user jonb861
Texas
1 review
0 helpful votes
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January 14th, 2023

The order took 3 weeks to arrive, but I was really excited to feel the difference. The $150 blanket is not soft and not worth more than $25-$30. The socks seem to be ok, but they are not very soft compared to Walmart or Target socks. Highly do not recommend.

Thumbnail of user jamesc7497
Nigeria
2 reviews
1 helpful vote
  • Send Message
March 16th, 2024

My goods worth $1560 were no where to be found, customer service did nothing, thankfully for uncac.net I got my refund

Thumbnail of user candicek85
Florida
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

Quality of the product is nice and I look forward to wearing my purchase in my upcoming cold weather travels. Customer service was great when I reached out, very prompt and professional. Web site was easy to work with and ordering was easy enough. I do like the "shop" app for package tracking. That makes things really easy although customer service followed up to confirm shipping as well.
Very pleasant and nice experiance overall! I even ordered an additional item and I get that tomorrow.
Thanks
Candice K.

Reason I chose this business:

I am trying the socks and scarf, I wanted to try the sweaters as well and the sale helped with me giving it a try.

Service
Thumbnail of user janed1152
Arizona
1 review
0 helpful votes
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December 18th, 2022
Verified purchase
• Updated review

I wear open toe Wolky shoes all year long here in Arizona. I don't like having the socks' brand name appearing at end of each foot so I'll gift them to my daughter in Boston who will love them for winter wear there. Why not put your brand on sole of sock or reverse of the toe?

Reason I chose this business:

Sounds like what I wanted.

Fun seeing all the choices
November 6th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Sounds like what I want

Thumbnail of user virginiab631
Florida
4 reviews
0 helpful votes
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December 10th, 2023
Verified purchase
• Updated review

I had good experience with Pacas...good products and good delivery service. The only concern I have is that I tried to take advantage of a 20percent discount which would not calculate at the time of checkout. I sent a message asking if they could somehow fix the 20 percent discount for me but I never got a reply. Other than that, I really like the company and their products.

A 20 percent discount that would not calculate when checking out. Sent a message but got not response.

Reason I chose this business:

They are such good socks. My brother loves them.

Service
I hate that I missed all the sales
November 29th, 2023
Verified site experience
• Previous review

I hate that I missed all the sales. I clicked on the 20% off link and it did nothing for me. It did not calculate in my order. I clicked on the link and it stated I would get an email but I never got the email. Is there someway I can get the 20% off of this order?

Reason I chose this business:

They are such good socks. My brother loves them.

Thumbnail of user shereenz9
Colorado
2 reviews
0 helpful votes
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February 26th, 2023
Verified purchase
• Updated review

The advertised sets and colors have never been available. It seems they don't exist. Although I like the ones I find, the draw for me originally was the advertised colors and patterns. Just wish you had what you actually advertised. Otherwise I have loved these socks and have made several other purchases! Nothing wrong with this product. You won't be disappointed.

Reason I chose this business:

The snow and cold just keep coming where I live.

Service
I couldn't find the exact socks I wanted
January 22nd, 2023
Verified site experience
• Previous review

I couldn't find the exact socks I wanted. You had an advertised picture on your website but couldn't find it in any of the groups. Wish I could have found them.

Reason I chose this business:

I have heard awesome things about how soft and warm alpaca wool socks. I wanted the whole family to try them.

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Thumbnail of user ammaray1
Ammara Y.
Typically does not respond to reviews

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