• Pacas

Pacas

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Overview

Pacas has a rating of 4.1 stars from 1,229 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pacas most frequently mention compression socks, shopping experience, and fast delivery. Pacas ranks 53rd among Clothing sites.

  • Quality
    66

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Positive reviews (last 12 months): 88.2%
Positive
360
Neutral
22
Negative
26

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28,333 reviews

29
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How would you rate Pacas?
Top Positive Review

“I have received my order, purchased your regular socks and find them extremely...”

Sandra M.
10/1/24

I have purchased your regular socks and find them extremely satisfying. They're soft you can wear a mirror around and very comfortable plus very sturdy. I have been wearing mine for over a year and they feel like they're brand new when I put them on. I'm going to try compressions off to see how I like them. Sandi

Top Critical Review

“Bad business!”

William S.
7/16/24

Packs had a great sale taking place. I placed an order only to be told that the socks were no longer available! Don't offer them, if you don't have them!

Reviews (1,229)

Rating

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Reviews that mention popular keywords

customer service (257) compression socks (381) crew socks (177) shopping experience (324) phone number (76) credit card (120)
Thumbnail of user melissam3963
Pennsylvania
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Shopping experience was great to as easily able to find what I was looking for!

Reason I chose this business:

I've known the company for awhile and decided to try them out!

Thumbnail of user lendalll
Indiana
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I signed up for email and was suppose to get 20% off. Not sure if that would have been in addition to the 30 cheer discount, but I did not get an email message back before placing the order. Maybe I did not get the extra because it was my second order.

Reason I chose this business:

Quality of product

Thumbnail of user cherylm1242
Texas
1 review
2 helpful votes
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November 20th, 2021

Title says it all. I received an email asking if I loved the socks. I responded that I didn't get them. They said they were working on getting them packaged. That was weeks ago. They didn't respond to two more inquiries. I'm getting ready to cancel payment if I can.

Thumbnail of user karinab70
Wisconsin
1 review
6 helpful votes
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November 16th, 2021
Verified purchase

This is the review for Women's Crew Socks that I tried to post on their website, but was repeatedly rejected:

"I was extremely disappointed to see that these are not actually 100% alpaca socks. They aren't even 50% alpaca socks! They are 42% alpaca, 28% acrylic, 27% nylon, and 3% spandex. I never would have purchased them if I knew they contained acrylic, or that they aren't even 50% alpaca! The socks themselves are fine, but my wool socks are just as warm (and actually wool) so I'll stick with those. Save your money, these are ludicrously overpriced for what you get. Kind of smells like a scam in hindsight."

Shipping also took about 3 weeks when they said it was 3-5 business days. I went through their site with a fine-toothed comb to see if they said anywhere that the socks weren't actually 100% alpaca and it doesn't list the material contents anywhere.

Tip for consumers:
Just know that their products are not 100% alpaca if you make a purchase.

Thumbnail of user elaineg474
Texas
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase
• Updated review

This is my 2nd purchase of the large compression socks. For some reason these seem smaller than the ones I first purchased and more difficult to put on and take off

Reason I chose this business:

Previous purchase

Would have preferred to choose socks in the bundle...
January 3rd, 2024
Verified site experience
• Previous review

Would have preferred to choose socks in the bundle instead of having to order only what probably will be ok.

Reason I chose this business:

Previous purchase

Thumbnail of user kathrynp391
Minnesota
1 review
0 helpful votes
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June 21st, 2022

I ordered a 6 Pack-Women's Crew Pacas Socks on 04-24-2022 I have received nothing! --- no products --no delivery information --no tracking number! BUT, of course, my credit card has been charged! And, now I cannot even get a response from the company. My next step is to make a fraud claim to my credit card! Thanks for Nothing Pacas.

Tip for consumers:
DO NOT SHOP WITH pacas.us

Products used:
NONE SINCE I HAVE NOT RECEIVED ANYPRODUCTS

Service
Value
Shipping
Returns
Quality
Thumbnail of user susang3138
District of Columbia
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

After recent heart surgery, I have found that blood thinners really make a difference to the temperature of my feet and hands. These socks do the trick! My feet stay toasty warm, without sweating in my shoes. I found my choice so easily on the website. The description answered my questions and purchasing / delivery was so easy! Will definitely be ordering more merchandise from Pacas!

Reason I chose this business:

Husband has heart condition and these socks keep his feet warm!

Thumbnail of user sonjac127
New York
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

I just thought it was weird that I couldn't go back to the last screen I was at. I had to keep bringing up the menu and going into the categories. I don't know if it was something I was doing wrong or if it's your site that's the only complaint that I have

Reason I chose this business:

Christmas gift

Thumbnail of user kurto15
Indiana
2 reviews
0 helpful votes
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April 15th, 2024
Verified purchase

Very easy, nice selection of products. Looking forward to wear your socks.

Reason I chose this business:

Looking forward to feeling how comfortable they are.

Thumbnail of user judym1648
North Dakota
1 review
0 helpful votes
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December 5th, 2023
Verified purchase
• Updated review

Last year, it took over 6 wks for my order to come--so hoping for better turn around time now.
Update-- much much improved service this time around. I love the socks, so was willing to wait-- but so glad sevice improved!

Reason I chose this business:

I love the socks for running--much better than Smart Wool. Amazing--feet never sweat no matter what time of year.

Last year, it took over 6 wks for my order to come--so...
November 25th, 2023
Verified site experience
• Previous review

Last year, it took over 6 wks for my order to come--so hoping for better turn around time now.

Reason I chose this business:

I love the socks for running--much better than Smart Wool. Amazing--feet never sweat no matter what time of year.

The time it takes to receive these socks is ridiculous
March 3rd, 2023
Verified site experience
• Previous review

The time it takes to receive these socks is ridiculous. There are so many styles and sizes that are not available----very frustrating. They are nice socks, but personally, this is my last order as I do not feel they are worth that long of a wait. This site itself is easy to manage--but there is limited selection, so how hard can it be?

Reason I chose this business:

Gift certificate from friend

Thumbnail of user johnd6511
New Jersey
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

Shopping was easy. Hope I like the socks as much as my friends do.
I've now received my socks and am super pleased. I'm a mailman so I walk 9.4 miles 6 days a week. I need to take care of my feet.
When I wore my pacas to work one of my coworkers who suggested them asked if I was happy with them.
I told her "I might be here at work but my feet are on vacation!"
Nuff said

Reason I chose this business:

My friends recommended them

Service
Quality
Thumbnail of user susang2831
Ohio
1 review
0 helpful votes
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April 14th, 2024
Verified purchase
• Updated review

I ordered large. Got M-L. Still feel small when my toes feel scrunched.

Reason I chose this business:

Have other pacas

Very soft
June 29th, 2022
Verified purchase
• Previous review

1st time buying and I forgot the 20%!
Gotta say very soft! I haven't been to the gym since I got them, but expect comfort. The only drawback is the sizing. I wear a 9, got the large and they seem a bit snug. I also gave my daughter in law a pair. She's the gym rat! Hopefully try them out this week.

Reason I chose this business:

Wanted to see just how soft they were

1st time buying and I forgot the 20%!
May 20th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Wanted to see just how soft they were

Thumbnail of user patriciag1949
New York
3 reviews
0 helpful votes
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March 20th, 2022
Verified purchase
• Updated review

I purchased the quarter socks to use as bed socks since my feet always are cold. I couldn't wear them for more than a few minutes because they are so very tight and also made my feet itch around the ankles. I am allergic to nylon- is there nylon in the top part of the socks?

Love the socks
March 7th, 2022
Verified site experience
• Previous review

Love the socks. Great colors and style options.

Reason I chose this business:

Need bed socks that are not hot or binding

Thumbnail of user diannas155
Minnesota
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Ordered 11.5.22 credit card charged 11.8.22 - December 10th still no delivery- last email from support was 11.30 and they where going to give me extra 20% off- no response from last 2 inquiries and no credit to my credit card. No update on shipping

Thumbnail of user alisav23
Idaho
1 review
0 helpful votes
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February 4th, 2023
Verified purchase
• Updated review

I had to get men's crew socks because the women's are not true to size. They're too small & tight around the ankles. I wish they either had a larger size in women's socks,
Or that men's came in the pretty colors like women's do. :(

Reason I chose this business:

Wanted alpaca socks

I need men's crew socks because your women's are not...
February 21st, 2023
Verified site experience
• Previous review

I need men's crew socks because your women's are not true to size. They're too small & tight around the ankles. Men's don't come in the pretty colors like women's do. :(

Reason I chose this business:

Need more socks

Thumbnail of user wendyg750
California
2 reviews
0 helpful votes
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December 16th, 2023
Verified purchase
• Updated review

I am very unhappy to find that the socks are a blend of wool and plastic (acrylic and nylon), not sustainable materials. I am and every one should be, avoiding adding plastic to our environments! I find ALPACAS' sales/marketing to be practicing false advertising.

No. I haven't heard back from them yet

Reason I chose this business:

They sounded like a nice holiday gift for everyone.

Service
Can't purchase baby socks
December 6th, 2023
Verified site experience
• Previous review

Can't purchase baby socks. Website wouldn't let me select baby socks. It's frustrating. If it is because there isn't any inventory, that would have been nice to know.

Reason I chose this business:

They sounded like a nice holiday gift for everyone.

Thumbnail of user roxanneb72
Pennsylvania
2 reviews
0 helpful votes
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July 4th, 2022
Verified purchase

The best socks I have ever worn. I have so much trouble accommodating my hammer toes, and these did the trick. They for perfectly and are so soft and comfortable; I now have six pairs. Thank you for a beautiful product.

Reason I chose this business:

I bought before and loved them.

Thumbnail of user katherineh669
Arizona
1 review
0 helpful votes
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March 27th, 2022
Verified purchase

Couldn't find any toddler socks. Also, love the socks on the kids models with the alpaca shaped outline -- however, didn't see anything on website like it. My grandchildren raised alpacas for a few years and would love the alpaca outlined socks!
Have received the socks ordered but have not worn them yet -- bought as gifts. They do feel quite soft and texture is a nice thickness, not thin!

Reason I chose this business:

Want to try your socks -- have issues with feet circulation. I know after my kids raised alpacas that the fur is very soft.

Thumbnail of user kipr15
North Carolina
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

There are no options for expedited shipping, and there is no estimated arrival date. I'm hoping to receive the socks on or before dec 12, because i'm leaving on a trip to the rockies on dec 13 and that's what we need the very warm socks for.

Also couldn't find smaller men's socks for my son--he's larger than kids size, but not as large as the men's size. I ended up ordering some women's smalls that were not very feminine.

Also, the first style i picked out for him i got an alert that they were out of stock by the time that i went to check out.

Reason I chose this business:

Trying to get some very warm socks as an early christmas gift, prior to a trip to the rockies

Thumbnail of user paulb4309
Maryland
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Placing the order was easy. Delivery was slower than I expected but given the holiday that didn't surprise me. What did surprise me was that the socks are not actually even a majority alpaca wool. About 45% of the fabric is alpaca, the rest is various synthetics. This is not disclosed on the site anywhere obvious. And I hasten to point out that I am not a textile expert; it may not be possible to produce a useble product for a price people will pay if it is made entirely of wool. Since the socks just came out of their initial wash today (they were delivered 1/6/23) I haven't worn them. They seem soft enough, we'll see in the next day or so. If I can find this review I'll update it when I have worn them.

Reason I chose this business:

Have heard about alpaca and wanted to dip a toe in, so to speak.

Thumbnail of user susane1479
Illinois
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I think their ordering system is a little confusing. I waited too long to take advantage of the 35% off sale and they had next to nothing left in the sox department. Some of their colors are bloody awful. My god, some of the patterns and colors are horrible! But the sox I received are great.

Reason I chose this business:

Their socks are warm and toasty.

Thumbnail of user fredk358
Pennsylvania
1 review
0 helpful votes
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November 14th, 2023
Verified purchase
• Updated review

I finally received my purchase after waiting 10 days for the shipment to reach my home. The original purchase was lost, but a representative did make good ( I don't blame Pacas but I be put the issue on the shipping company).

The agent Ashley addressed the issue immediately.

Reason I chose this business:

I heard they are warm and dry

Service
Very easy
October 28th, 2023
Verified site experience
• Previous review

Very easy. Hopefully it was safe too

Reason I chose this business:

I heard they are warm and dry

Thumbnail of user ws164
Oklahoma
1 review
0 helpful votes
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November 19th, 2022

I placed an order for socks on 9/24. When I contacted them via email on 10/10, I was told my order had been lost "at the carrier." There was not a tracking number, so he told me he would send another order out that same day. When I still did not receive a tracking number by 10/17, I contacted them again.
On 10/20, I received a tracking number, but no information has been updated with UPS. I emailed them again on 10/20, and have not received a return communication.

Products used:
Socks

Service
Value
Shipping
Quality
Thumbnail of user marks6891
Oklahoma
1 review
0 helpful votes
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December 17th, 2023
Verified purchase
• Updated review

I ordered some Pacas socks for myself in Oct or first part of November. I received them in about a week. I love them so I thought I would order some for my wife. I ordered them November 26. I was told they would be delivered Dec 7. This is Dec 10 and still no socks. I'm hoping this is just a mixup on my order and they will get it straightened out.

Talked to John through text. He seemed to be very understanding and helpful. He told me I should be getting my order the 7th of December. I’m calling them today. Not sure they will be there since it’s Sunday. If not I’ll call them tomorrow.

Reason I chose this business:

My socks were so comfortable I wanted my wife to try them.

Service
Easy to use website and good selection of products
November 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Wife wants to try socks

Thumbnail of user lindaa2035
Illinois
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

I have purchased a sweater, 4 pairs of crew socks and 4 pairs of ankle sox from Pacas. All arrived promptly just days after ordering. All are very well made with excellent fit. Useful colors and they launder well.

Reason I chose this business:

Bought some last year & love them.

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Ammara Y.
Typically does not respond to reviews

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