Pacas

I was charged twice, but the bank shows one payment was returned.
The socks are nice and help with my ankle pain.
The sweater is nice but very thin and transparent, so you need to wear something under it.

My Pacas 3 compression sock order was delivered today and while the socks are very soft, they are still too tight. I had returned a previous order based on my size that were too small and ordered a larger size but they are still too tight, cutting below the knee. Unfortunately I will be returning these as well. I do have to say that the refund process is free an easy as stated.

My previous refund was easy but I was originally charged for shipping until I spoke to customer service and had it refunded as well.

Very good and i'm an old customer. My feet feels so good and didn't have the hotness that i get from my other socks! Thank you!

What size is on my order, please? I need to make sure I get a size 9!

Quick and easy, Great products at a very fair price,super fast shipping,very comfortable and well made

Socks are great, but packaging disappointing. I ordered 3 x 6 pairs and they were all jumbled together in one bag, some of the cardboard wrappers were broken and I only got 17 pairs of socks. Tried to get hold of customer support, with no success.

Still waiting for them to send a pair of socks I didn’t receive

The socks are super soft and definitely keep my feet dry!

This company says it's products are softer than wool and I found that to be true. I am very pleased with their products. I ordered socks and scarves and will order more in the future. Every order came within the timeframe of 7-10 days. My orders took about 8 days from date of order to get to me. I was skeptical about ordering from this company at first, but I'm not any more.

Easy fast no hassle love love love your socks. Will buy more...

Quick delivery, excellent socks, great for hiking and running.

Socks are pretty warm and I thought my wife and brother would enjoy some for Xmas. Ordered in mid November and still have no information regarding expected delivery. SHOP has been awaiting details for over a month now as well.
This communication is very disappointing.

When I tried to post this same review on their site it was rejected.

Very poor service,

Purchased in Jan 2022 after seeing an ad on IG. Three days later received email stating my order would ship within 24 hours with tracking number. When order did not arrive over a week later and tracking never updated, attempted to contact customer support many MANY times through email, Facebook, Instagram and phone without response. Found LOTS of other customers in the same situation but negative comments are periodically deleted from the company's social media pages and their website only features positive reviews. Took over a month to get a response and then my "lost" order showed up. Socks are ok. Soft but lots of pilling after just a few wears. Also, as another review on here states, they are only 42% alpaca, despite ads stating 100% and customer service stating 50%. Disappointing experience and would not recommend.

Sadly, I cancelled my order after 2 weeks had gone by without any sign of it having shipped.

I reached out to customer support and wonder if ever would have heard from them otherwise.

They said shipping was delayed, but that was it.

Ordered 12/9/21 large quantity for holiday exchange and gifts over a week before I needed. Paid extra for 2 day expedited shipping, still not here! Be very wary of actually receiving your orders. No communication, no email, not even a tracking number yet! Still hasn't left the warehouse! I have no idea if they are worth the cost but next time I will stick with cashmere from a reputable company!

All my crew socks started developing holes within a few months of use. Upon contacting the company I was told that as more than 30 days had elapsed, all they could do was offer me a discount with my next purchase. This suggests that they only expect their socks to be good for 1 month. Extreme disappointed

Ordered socks ($71 worth) on Feb. 9, shipped Feb. 14, and then…nothing. Emailed, no response other than auto generated form letter. Chatted online twice with customer service reps, and was assured that although my order was "lost" a replacement order would be shipped within 48 hours and I would receive a confirmation email…nothing. There's no phone number, no response to multiple emails, and now the chat option on the website has mysteriously disappeared. I want my money back but at this point not sure how to go about getting it back. I never spend that much money on socks but wanted to try them. My bad. Maybe those socks will show up in the future when I least expect it.

I ordered a 6-pack of socks on Nov 25 (as a Christmas present), and it is now Dec 28. My order has not yet been shipped! I have written for support 7 times, and have gotten one reply ("we're sorry…high demand…"). This is absolutely unacceptable service.

I ordered socks for Christmas presents 11/28. Today is 1/2 and nothing. I have written the company 3 times and no response. If there are more people like me, I would like to get a class action together against these scammers

Easy ordering and 30% coupon helped! My first time ordering and just received my socks yesterday. Wearing them for the first time today. They are truly soft and comfy but I would not call them true compression socks, at least not the prescription kind that are difficult to get on. I cannot speak to their ability to reduce blood clots.

It is really hard to figure out where to apply the discount code while checking out. Also I continue to be frustrated by the inability to put together sock packages that suit my needs. For these prices I want to select exactly the colors I like or that my friends will love, eg bright solid colors. Package came in about 10-14 days, everything

It was very easy to figure what to order and make changes on the web site. I was trying to figure out how many pairs socks I could afford to buy for Christmas presents. I got some for me too - first time getting Alpaca socks. My feet are the happiest they have ever been. No sweating so no damp, cold feet. Love them

Good website. Easy to order. Appreciate ability to use PayPal. I ordered a 3-pack of light weight women's crew socks. I just received the socks today so I have not worn them yet, but they seem nice and soft to the touch. The colors are even prettier in person. I have high hopes.

The women's low cut socks developed holes after less than 2 months of wear. When I contacted the company they said that as it was more than 1 month from purchase they were unwilling to provide a refund or replacement. This suggests to me that they only expect their socks to last for 1 month.