Ordered some FOG online, when i received it, it did not fit or look like the websites photos. When i returned the items, they apparently only give you store credit for them, not your money back.

There is a disclaimer on the return section regarding FOG but not while you are checking out. I don't look at every stores return policy before purchasing an item. Seems like i will have to in the future.

Ordering FOG should be more transparent and when i add an item to my cart it should say in case of return only store credit can be applied.

Took three weeks to get a gift card that what not properly activated, great! So no i have to go to a store and do it myself.

Not to mention their emails are automated with zero to any useful information.

Called customer service and they are obviously reading off a manual and cant give any helpful insight, everything was step by step PACSUN policy.

So yeah thanks! Never shopping there again.

Well until my giftcard gets depleated. DAMN!

I recently ordered two two-piece swimsuits from PacSun all in the same order. I am still waiting on a swimsuit top that I ordered 10 days ago. I have had this happen to me before where one of my items in my order is "awaiting shipment" for an obscene amount of time, then I never even get the item I ordered. When I contacted customer service the previous time, the stated that the item was out of stock, given that when I ordered it it was apparently in stock. Then why would they let me order the item in the first place? Frustrating customer service, and they need to verify that they are able to complete their orders on time to customers. It's disappointing because I like their swimsuits.

Not only was half of my order missing, but it took over a week for that money to be refunded. Of the items I did receive, the quality was so bad that I had to return everything. The jeans were stiff as cardboard and smelled like paint, and the color was nothing like the picture. The shirts were cut completely different than the picture and made of ugly material. I can't imagine how an established company like PacSun can produce such terrible clothing, AND somehow manage to not even send out half of an order.
AND THEN have the audacity to charge me $7 as a return fee when I have to ship everything back because the quality sucks and it's nothing like the picture.
I'm disgusted and disappointed and I won't ever shop there again.

I ordered a shirt on 12/17 and it is 12/28 and still have not recieved it. I called twice and George and Sydney were useless just saying it is fedex's fault and there is nothing wrong with their online customer service. They even charged extra 5$ for shipping. Unbelievable! I asked to talk to their manager but their manager was a chicken. Sydney said the manager will call me between 1-8 hours. Wow! That means never. So NEVER ordering anything online from PacSun again. No one should!

Worst customer service. Their online ordering system revised our address so order was sent to the wrong address. When we called to let them know, they required a police report to issue refund. Ridiculous, especially as this was their fault. Note also that when we called, one agent told us the refund was approved. When we called back, the next agent had no idea what we were talking about. Again, indicated we needed a police report.

Every time I try and let this company have another chance at a delivery that is proper, I get let down. I keep ordering things and they give me a delivery date. That day, the order says that it's pending and then for days I hear nothing from them. I mean, my god. How hard is it?

I have bought pretty much a lot of things so far from this site and everything was fine!

I returned stuffs too and the customer service was fine too! I got the refund around 5 or 6 weeks after.

The quality... hmmm you would have to think about it carefully. My black jean I bought from them (bullhead denim) has been ripped after a year, the material is not the best also.

In conclusion, I love the styles so I shopped here quite often, the quality is not the best and sometimes they have problems with their goods but I get no trouble in returning and getting refund.

Had the worst experience ever. The cashier was the rudest person. She gave me attitude because I only wanted to buy one item instead of buying three that should be my choice of how many items I want to buy. I just looked at my receipt to and she suspended my transaction. I will never go to this Pacsun ever again

I called them regarding an order that doesn't fit me and they're are refusing to send me a shipping label to return it back i even talked to the supervisor his name was Raymond i spent 450$ on essentials and they're refusing to even give store credit worse customer service ever i always get stuff when they drop and this time sizes came and they're not right I explained everything first they said they will give store credit and then they're like oh sorry nvm very disappointing

I placed an order for two day shipping. They sent me someone else's order and I sent back the order via two day shipping. They will not return my calls or emails. I paid with paypal so I cannot open a bank dispute. They refuse to speak on the phone and they stole 340 dollars of mine. I really do not know what I can do anymore to get my money back. I have copies of receipts and proof of everything. Can anyone please help me? I will never trust this horrible company again.

Don't try to return anything with a receipt they refuse to give me my money back and it would not go back on to my debit card I paid with. She said my only option was a gift card. Well I didn't want a gift card my daughter didn't find one thing she liked here. And than the manager got rude me. Told me I needed to call customer service myself and deal with it. Really are you kidding me. Terrible customer service and very rude manager

Absolutely the worst customer service I've ever had. I received a gift card for Christmas, and long story short i tried using it 3 or 4 times online and they kept charging the card and sending me nothing, and charging the card for the full $100. The most recent time i called, their customer service said theirs nothing they can do about it. I have yet to hear anything since, and have yet to receive a thing. So, basically they sold me a $100 gift card and stole the money back and 3 months have past since i first got the card. This is theft! Yet theirs nothing I can do, except waste even more of my time talking to them. This has done nothing for me in the past when I've spent hours on the phone with them. I have never been so appalled by the customer service of such a company. Never again!

The website is hard to navigate around. Through the two orders that I have ordered, I have been charged double for both of my orders and there is no way to cancel it. I have tried to contact customer service and it takes them over a day tor respond and they say there is no way to cancel my order.