I have bought pretty much a lot of things so far from this site and everything was fine!

I returned stuffs too and the customer service was fine too! I got the refund around 5 or 6 weeks after.

The quality... hmmm you would have to think about it carefully. My black jean I bought from them (bullhead denim) has been ripped after a year, the material is not the best also.

In conclusion, I love the styles so I shopped here quite often, the quality is not the best and sometimes they have problems with their goods but I get no trouble in returning and getting refund.

Had the worst experience ever. The cashier was the rudest person. She gave me attitude because I only wanted to buy one item instead of buying three that should be my choice of how many items I want to buy. I just looked at my receipt to and she suspended my transaction. I will never go to this Pacsun ever again

I called them regarding an order that doesn't fit me and they're are refusing to send me a shipping label to return it back i even talked to the supervisor his name was Raymond i spent 450$ on essentials and they're refusing to even give store credit worse customer service ever i always get stuff when they drop and this time sizes came and they're not right I explained everything first they said they will give store credit and then they're like oh sorry nvm very disappointing

I placed an order for two day shipping. They sent me someone else's order and I sent back the order via two day shipping. They will not return my calls or emails. I paid with paypal so I cannot open a bank dispute. They refuse to speak on the phone and they stole 340 dollars of mine. I really do not know what I can do anymore to get my money back. I have copies of receipts and proof of everything. Can anyone please help me? I will never trust this horrible company again.

Don't try to return anything with a receipt they refuse to give me my money back and it would not go back on to my debit card I paid with. She said my only option was a gift card. Well I didn't want a gift card my daughter didn't find one thing she liked here. And than the manager got rude me. Told me I needed to call customer service myself and deal with it. Really are you kidding me. Terrible customer service and very rude manager

Absolutely the worst customer service I've ever had. I received a gift card for Christmas, and long story short i tried using it 3 or 4 times online and they kept charging the card and sending me nothing, and charging the card for the full $100. The most recent time i called, their customer service said theirs nothing they can do about it. I have yet to hear anything since, and have yet to receive a thing. So, basically they sold me a $100 gift card and stole the money back and 3 months have past since i first got the card. This is theft! Yet theirs nothing I can do, except waste even more of my time talking to them. This has done nothing for me in the past when I've spent hours on the phone with them. I have never been so appalled by the customer service of such a company. Never again!

The website is hard to navigate around. Through the two orders that I have ordered, I have been charged double for both of my orders and there is no way to cancel it. I have tried to contact customer service and it takes them over a day tor respond and they say there is no way to cancel my order.