I received a $50 gift card from my cousin for my birthday, and last Friday (11/18/22), I tried to place an order for two pairs of jeans using my gift card. I received the message "We're sorry your order can't be placed due to technical or connection errors. Your method of payment has not been charged. Please wait a few minutes before resubmitting your order." However, when checking my gift card balance, it had gone to $0. I thought that there must've been a mistake due to connection errors, so I contacted customer service. They essentially said that there was a pending authorization on my gift card that needed to be removed, and I would receive my money back within 8 hours---this did not happen. The next day, I contacted customer service AGAIN, and the pending authorization still wasn't removed within the next 24 hours. So I called customer service (this is my THIRD time contacting customer service to get my money back), and I finally received the money back on my gift card.

However, today I tried to place an order with it and the same issue occurred---it said that there were connection issues and my order couldn't be placed, and the money from my gift card was gone. I contacted customer service for the FOURTH time, and the only response I received was that the pending authorization will be removed in 8 hours (which is doubtful since this didn't happen the first time), and I should try placing an order from a different account.

It seems non-coincidental that an order with my gift card was unable to go through twice, but the money from my gift card was taken. Either 1) PacSun's website is terrible and/or 2) PacSun runs their Gift Cards on the business model where you buy them, but they try to prevent you from spending the money, so they can gain money while their customers aren't able to purchase any products. This would make them a profit easily, since I'm sure not everybody has time to talk to Customer Service for 2 hours out of their week.