Panera Bread

It doesn't even get a star!
I had a piece of hair in my sandwich at Plainville Massachusetts location today. She didn't even say sorry, rolled her eyes and I went to the front to complain! Worse experience I have ever had. I know it's the holiday season, BUT say sorry about the hair don't roll your eyes at me!

Front end did great and gave me a full refund of my u pick 2, and said sorry, believe they made her wear a hair net, because she kept flipping her hair still!

Ridiculous! I won't be back.

Most incompetent store. Paid $69 for food. Didn't get my wife who is sick soup. Told me they didn't serve soup bowls and never have where I can order it on the website from the same store. Ordered a broccoli and chicken bowl and got chicken teriyaki in a to go container. Last time we got to go it had gloves in the food. Don't go here! It's awful!

Stopped at the Roseville location today only to spend way, way too much money for a very dried out Signature Chicken sandwich and a tasteless, watery Broccoli Cheese Soup with a couple of pieces of nasty mushy broccoli in the bottom. I am sorry I did not take a picture. It was a carry out, And I ate it because it cost me $19.16. I should have gone to a real restaurant and got a real meal!

Ordered the Napa almond chicken sandwich. Opened it up and there was almost no chicken, almond or grapes? There was however a ton of lettuce and a couple tomatoes. So another words I had a Napa lettuce tomato sandwich sprinkled with chicken. This place is a rip off and I will never in my life order food from this place again.

We had VERY poor service! Only thing good was the food! The person that took the order obviously had a problem that she had to ring us up because we had cash and we interrupted the time she had to talk to her co-worker. She had a horrible attitude! No smile not even a fake one. No thank you! I don't think I've we have ever went out and got treated this bad. There was no ice for drinks and we had to find that out for ourselves after we paid. Even the cuts in the bread bowls were poorly done where one was spilling out the side before he could even start eating it.

We picked up bread bowls at the Lawrence KS store, and brought home for soup tonight. The bread bowl bowls were half the size that they used to be and hard as a rock. Whoever is doing your baking needs to go back to school.

I have so many complaints about this place, Panera is not worth the price. I ordered a danish because I had a free birthday pastry, and though it said it on the receipt, it did not come. When I tried to tell the hostess, she was too busy singing "Jeremiah was a bullfrog" at the top of her lungs to listen to me. Another time I went, my friend had an incorrect order and took it to the front. They corrected it, but denied her the "free treat" that they promise on the receipt if your order is not right! A meal for two is $25 and service is horrible all they do is bring you your plate. That is the only interaction I have with the servers.

Stopped being a customer awhile ago due to the cheapness in getting a decent sandwich so I gave them another shot today for takeout and seriously? It's even worse! They changed the bread to be so much thicker so they can put even less Napa Chicken Salad in it making you think you are getting a huge stuffed sandwich! The cost is ridiculous!
They think we are stupid! Hate the bread to filling ratio, very little chicken salad. C'Mon Panera! Stop being CHEAP AND EXPENSIVE! I can get better sandwiches elsewhere for less, from now on I am supporting local deli's. Panera lost this customer for good!

I used to like Panera. 10 years ago. They've gone completely down hill in every area. Coffee is now terrible. You pay $20 for a finger sandwich and 6 oz bowl of what tastes like canned soup. Pastries have shrunk considerably. Service in most Paneras is really slow. I will no longer support them unless they undergo a complete overhaul.

Panera Bread Co., Manchester Rd., Kirkwood, MO.

Store's dining room is locked even though when called they said is open untill 9:00 PM. The drive through is only taking internet orders but there is no sign stating this fact.

I live in a small town with limited dining out options. We traveled to Fishers, Ind and there was Panera
Very excited, only to be extremely disappointed in the food. New summer corn chowder tasted violently of cheddar, same soup base as broccoli/cheddar. Cold bacon on turkey sandwich with brown avocado. Disgusting. Lots of other dining choices. Panera, I won't be back.

The store at Parkside Commons in Cary North Carolina is not worthy of customers. The food there was always meh, but now there is less of it, down to the "new (smaller) containers" for the yogurt granola parfait and smaller portions. The manager Kim must be insane because she defended her employee Valerie who claimed she couldn't possibly have made a mistake in "measuring out the yogurt" when I complained. She said, there is no need to show me photos, just move on. I am going to write to the company to see that both parties are fired.

False advertising! The "grilled cheese"is not.just dry toast with a slice of cheese in between & never touched the grill! 'French onion soup" is not French Onion just canned onion soup with 6 tiny tiny tiny pieces of shredded cheese and no crusty bread under it at all! Panera needs to learn how to truthfully descibe their products! I'll stick with Fast Food where I know what I'm paying for.

This place isn't good to eat at. Plus I used to work there. And a co worker asked for me to die on my Facebook messenger. Clearly the worker n management don't care for their past employees even if they helped the store open up. N worked hard at doing my job as a dish washer. Do not eat here people. U will get the coronavirus from eating this $#*!ty food

I had a meeting with a club after school. The students really like bagels. I wanted to make sure that they didn't run out, so I placed the order at 7:45. At 1:30 Panera canceled saying they were out. I called the bakery and talked to a very rude manager. She never admitted a mistake on her or her people's part. All she would say is that the system isn't perfect. Offered no apology. I received an email saying that I would receive a full refund in seven to 10 days. How nice. Stay away from the Creve Coeur store.