PartsGeek

I was kinda scared to order anything online and had never ordered an auto part online. Well I ordered a passenger tail light for a 95 T100 and let me tell you; it was the correct part to a t! Fit like a glove. Took my dad, who isn't a mechanic by no means, 5 minutes to install it! Looks great! Will use Parts Geek again! The key is to repeat yourself and make SURE they know exactly what you need. I was assertive and got the correct part!

I'm having to return 75% of the parts I ordered because they do not fit my vehicle as their web site suggested. They do not return shipping and it will cost me to ship the parts back, even when this is their fault. I tried to call their customer service line, but couldn't get through for 2 hours during their business hours. I'm not happy having wasted $50 on shipping charges for the incorrect parts due to their website. There was no way to resolve my specific issue (website specified wrong parts) as an online option. I can't recommend ordering from them.

I tried to return my core part but they refuse to give me an RMA because it is 30 days past the shipping date. My mechanic didn't install the new part right away because he was also waiting for other parts to come in! That being said, although I completely respect their "no returns past 30 days" on parts purchased, I think it is unreasonable not to accept core parts beyond 30 days. We are at the mercy of mechanics and the installation is beyond our control.

Buyer beware. Ordering parts online can be very convenient, but the problem is that you don't see and inspect what you are buying at the time of the purchase. If what you buy ends up being the wrong part or application, you expect to have a reasonable exchange policy (to get the right part). Do not look for that assurance with Parts Geek. They are not the old time, friendly parts store that was just down the street... or maybe the next neighborhood over, and I will not buy from them again.

Ordered a pressure fuel line for a 2004 GMC which Parts Geek had the best description and a factory GM part in stock for a reasonable price. No one in the local area had this part. Shipping 3-7 business days, I received this package on a Sunday the third day. A big shout out to the folks working at PartsGeek! Sure appreciate the professional service! Got this old truck back on the road sooner than expected.

I had the worst experience with this so call 3rd party vendor. After ordering two(2) separate times for a single part, both instances I had to return the parts. Initially sent the wrong part, second time part was damaged. You think they would send me a new part for all the headaches and good faith but no! I'm done with this foolish outfit. Reimbursement and kick rocks parts geek!

Beware this company when they tell you for an extra $9.95 you will get your part sooner than standard shipping. I paid the money to get my part on time for my scheduled mechanic and it did not arrive. Three times I talked to customer service and they told me nothing they could do. Time and money wasted.

Just like most other reviews here, I ordered a part for my car that Part Geek's website said would match. It didn't. It was the wrong part. Calling customer service is not possible, so I opened a trouble ticket. They want me to pay my original shipping, my return shipping and a possible 15% restocking fee. Every time I go back to them explaining that this was their fault, I get the same boiler plate email instructing me how to return the item. If I follow their instructions, this mistake by THEM will end up costing me about $20. I finally had to call my credit card company and ask them to deal with it. Positively the worse online company I have EVER dealt with. RUN AWAY!

Headline says it all. I ordered a lower control arm set that their website said would fit my vehicle, when they arrived and I finally got a chance to swap out the parts, they had no chance at fitting. I ended up having to get the parts locally in a pinch which cost hundreds of dollars more than I needed to pay. Tried to hide behind a policy when I called them out on it and wouldn't approve a return.

I bought 2 headlights for a 2004 Toyota Tundra. They say it fits. It doesn't! When I returned it they claimed it was used, damaged beyond resale and they refused to refund my purchase and they did not return the "damaged" goods as I requested. So they kept payment and merchandise. I tried to install one; when it didn't fit I repackaged both, in the original boxes, and returned. This they claimed was irreparably damaged. I'll never use them again.

So I'm trying to order a part through part geek and their system changed my address to an address that does not even exist. Then they tell me I have to contact the shipper because they can't change anything even though I only ordered it 5 minutes before my complaint. So I called the shipper and they say only the company that placed the order can change the address... This should be illegal. I don't know whether or not i'm going to end up getting my part at some point. Probably end up in a undelivable pile because their website is crap. We'll never use this website again. And I strongly urge you to be very careful dealing with these criminals.

Received damaged part due to negligence at Part Geek. Was to have received credit upon proof of return that they wanted me to pay for. Was lied to from a supervisor that credit would be issued. Still no credit. Was told it was the weekend. There open for sales and not refunds!?!? Please buy from anywhere but here!'

Ordered Hood Has Struts for my car 90 days ago and they failed attempted many times to get a way to help with this. The site only was for returning New not defective so I called the order desk because that's the only number shown and they told me go to the Web site I tried to explain it doesn't work for my reason and was hung up on. So I ordered using PayPal after numerous back and forth emails and phone this was beyond what they can do because the part failed not that it was wrong! Never ever use Parts Geek! Unfortunately I ordered from Amazon had new in a few days and in the past they would have taken care of this no problem!

Ordered a fan assembly for a 2015 Nissan pathfinder on 10-22-17. When the part arrived it was a condenser for an F-series pickup. After repeated phone calls (around 5), and waiting on hold, I was finally granted a return authorization. I immediately shipped the part back to them UPS and the received it on 11-16-17. Here we are 2 months later and several phone calls and I still have not received a refund. They keep giving me the run around that their "warehouse" has not authorized the refund yet even though it violates their 7-10 day refund policy. I suppose if you order a part and it arrives correctly, your experience would be a good one, however if there are any problems you are not going to get anywhere with their customer service. I guess I'll have to dispute the charges with my credit card company.

Horrible customer service. Impossible to communicate with this company. They simply ignore you after they get your money. Got incorrect part (listed incorrectly on their website) and then was informed I would need to pay for return even though this was their fault. Terrible way to do business and I will work to inform as many people as possible to stay away from this business. The reviews they show on their website are completely bogus.