PartsGeek

Terrible company. Gave my vehicle's VIN # for front left and right air suspension. I have a RWD vehicle which the VIN would show that, but they still sent AWD parts. Nightmare on getting a return and they expect you to pay for shipping because they are incompetent. Their business practices are criminal I'm

I recently ordered 3 major components from this site and all falled within a couple of days. Water pump a distributor and rear wheel brake calipers. Lucky i was close to home when they failed. There cheap on cost terrible on quality parts. YUo do get what you pay for i understand this but these are major components very dangerous when made cheaply.

I had a really frustrating experience with Parts Geek. I ordered a part, but when I received it, it either wasn't what I expected or wasn't the right fit. When I tried to return it, they told me I had to pay for return shipping, which is completely unfair, especially since this was their mistake.

To make matters worse, I called their customer service, but they either denied my call or didn't bother calling me back. I've tried to resolve this issue, but it feels like they just don't care about their customers.

At this point, I regret ordering from Parts Geek and would not recommend them to anyone. If you're thinking about buying from them, be aware of their poor customer service and tricky return policies.

I entered my cars information on there site and they provided me with the part that was recommended. When I got the part it was the wrong one. I tried to do a return and they stated that they would not pay for the return since I did it on the site and not with a live person. I told them that there site recommended the wrong part. They told me I had to have entered the wrong information. I did the search again and screen shot what it said. (the wrong part) they still refused to make it right. First and last time I will EVER order for PARTS GEEK.

Terrible seller. Ordered proper part box had the right part number on it but, part inside shipping box had the wrong number on it And was the wron g part.I ordered Part#9298M and they sent part #9289M. Can't get any satisfaction on them paying return shipping. As stated in their return policy for their errors. Can't get through on the phone number listed and won't return call on the call back number. As you see in the pics two different part number. This is a shady company. Don't waste your money look elsewhere

Ordered a remanufactured Autolite 2100 carburetor at cost of 325.00 with core charge. Received a new Chinese knock off part that can be bought on Ebay for 79.00! After spending an hour on hold I was told I could return but would have to pay shipping and a restocking fee! DO NOT BUY FROM THIS COMPANY!

DISHONEST THIEVES! Ordered rear rotor kits for my 2006 chevy silverado 2500 hd and the make and model were BOLD in the product title and description. Received the parts and they didn't fit. Reached out to customer service and was told I would get an email with a return form. A week later and still never got the return form and when I reached out to customer service again, 4 different reps including a manger gaslit me and told me if I wanted a refund I would have to pay out of pocket to ship it back and be subject to restocking fees because it was my fault for ordering the wrong part?!?! MY husband is an automotive technician... we did not order the wrong parts! The manager then tried to tell me that it was because we needed bigger bore sizes and the part I would need to order was listed on their website as only being compatible with Suburban... yet its my fault for ordering the part that said it would fit my truck?! How does that make any sense! Screw this company! They exploit customers and sell them parts that they KNOW dont match the website description so they can throw their 'policy' in your face that says they dont have to help you if they can convince you that you are the one that screwed it up! Would give 0 stars if I could!

Sends the wrong part even though the order description was correct, then doesnt pay for the expensive return shipping for THEIR mistake. Extremely poor customer service skills.

I ordered a Mercedes S550 head light assembly. Th part arrived with a large hole on the box and inadequate packaging. I reported this to them immediately. They provided a RMA and a return label. I shipped it back to them and they returned it back saying that the part was damaged and not eligible for refund. I asked them to process the claim through the insurance I purchased. That again is just extra money they collected without actually providing the insurance. In the End I ended up paying 1500 dollars and received 2 months of aggravation and a broken part that I can not use.
This company is dishonest, they will play the delay game with you on returns and not take responsibility for their mistake

BOUGHT A TIMING CHAIN KIT MORE THAN 1000$, PARTS WERE MISSING INSIDE AND THEY DONT WANT TO SEND whats missing you have to send back everything.
TERRIBLE CUSTOMER SERVICE. Never again