PartsGeek

So I ordered a hood for my 2004 BMW 530i. The hood arrived terribly damaged, event in the corner very bad. So I contacted customer service and they ran me through the steps and issued me a refund no problem, and also told me to keep the damaged Hood... With that refund money I ordered another Hood thinking this one would come perfect, but it didn't. It also came terribly damaged. I called again and this time they were not helpful, that manager guy is something that I cannot say on the internet because I want to keep the language for all ages but he is nothing but a coward who hides behind a telephone and screws people over. So now I am fighting with my credit card company to dispute the charge because they have not issued a refund for this second damaged Hood. I do not recommend this website this is the worst website I've ever had to deal with. I wish they would be shut down!

The PartsGeek system lists items at low prices to draw you in and get you to give your info & place an order.
The order is then reviewed by a human. If the humans decides they won't make enough profit, or they're having trouble finding a source for the item, they put your order on hold to stall for time, falsely claiming there's something wrong with your address or billing info.
At that point there's no telling what will happen. They may cancel the order and refund your money or you may have to fight to get your money refunded.
In either case, in the end, this untrustworthy company has your info on file and it's exactly the sort of company that makes money off selling people's info to marketing companies.

This website was suspish and too good to be true for me. I never got an email confirmation/tracking # so I got a little worried. Turns out a few business days later my rim got here and it fit perfectly, it was also in perfect condition. I'm so happy with my purchase!

I purchased 2 gas caps at 15.00 each. They only sent one. They would not refund me the 15.00 without jumping through a number of hoops including copies and pictures and return shipping? I ended up taking the loss because I had already given the one as a gift. Horrible customer service.

Ordered a Nissan rogue sport part. Ever since I had the car(4 years), I know to say sport. Way different parts from the regular rogue. My mechanic said the part was too big, so I called customer service, who really didn't care and then called back because I saw I had to pay for shipping. Talked to Sven, who was pleasant, but completely deaf to my situation. Being in sales/customer service for 14 years, I can honestly say this was the worst experience ever.

I ordered from this company thinking that their service would be what they said they would provide. Except I didn't receive my parts in a timely manner as promised and then they tried to blame it on their delivery service I had to pay extra for. Do not waste your time or money here! Order from a real parts company.

I purchased a water pump parts kit from parts Greek geek for my 2008 Honda Odyssey. I took the parts to my local mechanic and as you was trying to install them he he noticed none of them would fit. They are no threads in the shoulders of the water pump housing and all of the bearings were incorrect I had to pay to have these things shipped back. If I could give it less than one as a rating I would. I would recommend not using PartsGeek for any part that you really need to have work.

Don't deal with these clowns. A total rip off and aggravation no help at all. They send me the wrong tail light assembly and they would not accept the return past 30 days. What difference does it make. Not like I changed my mind, they sent wrong part and it took me longer than 30 days to try and put it on.

I purchased 4 Crash Action Remanufactured wheels. The wheels came in defective and looks like someone sprayed them in their garage. Very poor customer service! They want me to file a claim and wait for review or I can purchase replacement wheels again while the claim is processed. I was trying to upload photos on the claim and it only allows 1 photo, I have 4 defective wheels! I purchased through PayPal so I filed a claim.

I received uncomplicated parts, my Optim was buy new parts or wait
Here is email they send, people go to dealer instead drop shipping from these websites
We have started a tracer claim investigation for you.

When a customer claims they have not received a part, and the shipping provider claims they delivered the part, OR is lost in transit, the only thing we can do is start a tracer claim investigation.

Please be advised that tracer claim investigations may take 7-14 Business days to complete.
Unfortunately, this is out of our control.

If you can not wait for the investigation, you will need to place a new order now or wait on the claim to be resolved.

Those are the only options. We will work to resolve these issues.

I ordered a compressor and dryer from this company and paid a mechanic to put them on only to find out both parts were defective. Now I have to go through hell for the return and partsgeek does not reimburse labor so now i have a loss of 297 dollars. Buyers beware! It's better to buy from your local parts store and have the warranty than to order online and be screwed out of labor for faulty parts the admit they sell.

Their customer service is totally inexperienced and unwilling to help. I asked for the supplier number and spoke to apparently the highest supervisor there is and he didn't know a number to any supplier or warehouse and told me if i wanted the information then I'd have to go find it myself. I have no idea how he came to be in that position and I can assure you that this place is a scam. Do not order form this company.

Terrible customer service. Ordered valve covers that came in opened and rusted. They only had the one set in stock and wouldn't discount the damaged set. So full price for damaged parts or no parts at all. Never again with these guys

This sucks to fix will take two weeks way to go parts geek. Not sure who prepares order but something as simple as an order recap with option to fix anything that looks wrong would help avoid this dumb $#*! from happening

I was assured a full refund for my part and shipping I have photo copies of the text conversation with customer service. I went ahead and sent the part back based on their promise I have a full refund. When they received the part they applied only a partial refund and did not respond to the full amount as promised. When I contacted customer service again by text they told me I had been misinformed by the agent and there was nothing they could do about it so I ended up paying twice for shipping it only getting a small amount of a refund for the part alone. I do not recommend anyone use Parts Geek if they are worried that their part will not be needed or will be incorrect their customer service lies and and their company takes advantage of their customers I am reporting them to the Better Business Bureau.

Recently I was in the market for some replacement headlights. My vehicle is in the shop being repainted so I considered this a time sensitive order. I found what I needed on PartsGeek and placed an order. I received an email that my order was being processed. About 4 days later I received an email that my order was cancelled. I called and Parts Geek stated that they wanted my driver's license for "security" reasons. I've never been asked for a DL for an online credit card order. All of the credit card information, including billing address was correct but the representative kept repeating "its for security, its for security", I asked to speak with a supervisor and he said "we do not have supervisors". I think I was talking to an off shore representative and parts geek is a questionable company at best.

I'm very confused.the price for my part was $35.11,after taxes it came to $52.98, that was my first order you guys messed up so I ordered again, everyone makes mistakes right? So I ordered the same part for $26.98, after taxes $44.21. YES, they messed up again. So I have to return both of these items guess how much I'm getting back. Then they ate talking about the original box, you guys are worried about reselling the product more than making sure the correct product is shipped out. WHY MAKE IT SO DIFFICULT WHEN YOU GUYS MESSED UP?

In January 2022, I purchased replacement headlights for my Cadillac CTS-V to the tune of $842. The car is kept outside, ALWAYS protected by a very high quality car cover. I'd estimate I've got fewer than 3,000 since the headlight installation. After removing the cover recently, I discovered a multitude of internal cracks / craze lines to the clear portion of the housing. In speaking with customer service, basically got "So sad, too bad" response since they are adamant that the warranty period has been exceeded by a few months. CLEARLY, a defective part. What a rip!

Even if the parts that you order show to be correct but actually do not fit because of manufacturing wrong, you get to pay the shipping in order to receive your refund. OR SO I THOUGHT... I did contact Parts Geek and they listened to my concerns. They provided me with a postage paid return shipping label.
That is the way to conduct a business, in my opinion. Now, Parts Geek has a respected place in my searches when I am looking for parts for customer cars.
***Thank You Parts Geek!***

This bunch are listing items that they do not have and they will either send you nothing or the wrong part and my guess is that they just want to charge your credit card and make a little interest off of it or just make a sale, I wasted two weeks with this company for a part, screw them!

This place is a freaking JOKE. Never, never, again and plus they don't have customer service. Calling for two days and they said they will call back never did, it have been 48 hours. So I emailed them,they reply with the same message. And it crazy I can't even get my money back for something I didn't order.

I would not buy from them they been dragging me for three month on a return still nothing all i get is we are working on it oh its not us its the warehouse so i would use caution if you are thinking of buying

I thought they were a reputable company. Unfortunately any sort of customer service fails to exist. The ability to place a ticket for research does not exist. I am so sorry I depended upon this firm. First and last of my $ they will get.

Big dent in one of my sidesteps when it arrived. They told me that because the package was accepted and had been opened, they will not replace the item. How was I supposed to know it was damaged?... It was inside a box! Total Crap!