PartsGeek

Bought a Brake booster for my Toyota from Parts Geek. Took 8 days to get it when they state "Ships in 1-2 days". When part does show up (4 times longer then they advertise)I get a undamaged box with a damaged brake booster inside. NowParts Geek offers a return program. It states " no matter who's at fault, customer pays return shipping " then they they add "recommend insuring item to be returned" Seriously. You mother F__kers.

Brake booster is smashed on one side & one of two attachment bolts is bent.

Was sent wrong parts and to return their mistake I have to pay to send it back. They accept no responsibility at all and make you go through a bunch of hoops just to try and get your money back because of their mistake and cost you more just to try and get back some of your money. Either way it's a loss, not to mention having to wait and get the parts from someone else while my car was inoperable, causing me to lose money from not being able to go to work.

Parts Geek sent the wrong items and refused to replace them or issue a refund because I could not complete the transaction within 30 days of purchase.The representative I spoke to suggested a competitor for the parts need because he did not have confidence in his company's ability to supply what I needed.

Purchased a brake booster for my Grand Prix and it came with a couple of missing pieces, a bent pin and a damaged plastic seat. Since I really needed to get the car on the road, I replaced the above parts and installed the booster. Unfortunately the booster is bad and I need to get a new one. So I'm out the $$ I spent and still don't have working brakes. Stay away from this company!

Catalytic converter description blatantly says with O2 bung, but correct part numbered box says No O2 bung. Paying return shipping is more than having a bung welded on... No customer support number. Your better off buying from harbor freight than here.

Please do yourself a favor and buy parts from somewhere else. I was sent the wrong brake rotors. Not only where they the wrong fit for my SUV, but they sent the a completely different part number from what I ordered. When I tried to return them I was told that since the part number did not match what I ordered they could not accept the return. I have called seven times and get the same run around. Don't waste your money with them.

My husband ordered a rim from this company and when it came it was the wrong color so we got the rm# and return info. Pay to ship this back in its original box, package everything done right we even have a copy of the person who signed for the returned part (thanks to UPS) on 10/18/19 and it is now 12/5/19 and still no refund this place sucks. We both have called spoken with the call center reps who can only send emails to the warehouse reps and wait for an answer but cant give us any info to contact the warehouse ppl. They dont want to refund our money or anyone elses it seems like and no matter how much we call all they say is still waiting on a response from the warehouse supervisor. This place is ridicules.

Terrible Service, I guess thats why you cant leave reviews on their facebook, due to the fact on how awful they handle customer service. We ordered a part that needed a second part to install. Payed extra for over night shipping. After telling my customer that the part was ordered overnight, i was just informed today that my item shipped today, ground shipping no less, 4 days after i placed my order, and that the over night shipping i payed for only applied to the couple of bolts they sent me as a "fastener kit". 0 stars if i could.

I ordered 2 tie rods for my f250 and one came defective and they were not willing to send a replacement only wanted to return the bad part to the warehouse which is in Norcross Ga. And who knows wether I would've ever received a refund or replacement. Obviously I can't afford to have my truck down for days or weeks to wait and see what Parts Geek would do, if they would do anything at all. Listen to me people and go to an actual parts supplier not a office in a strip mall playing middle man only to screw you over and take your money!

Worst customer service I've encountered. They sent one of the two struts ordered. There was no way to solve the issue online and, when trying to solve it on the phone, the agent couldn't help and his supervisor was the rudest encounter I've had yet. Don't buy from them. Ever.

First they charged me twice for a product, then the customer service just kept telling me to wait because it was a mistake and it would be refunded. I still haven't gotten my refund. To make matters worse they don't ship the item when you order it it sits in their warehouse for an unknown period of time. I don't know how long because it's still sitting there as I type this review. They are theifs and I don't recommend doing business with them.

Never received my part. They can clearly see by the UPS tracking code that I never received it. But when I come in they should either send me the part I ordered or give me a refund all I get are snotty emails. You cant actually talk to anyone. You have to email someone in India. (Or if they are in the US they have terrible grammar and are very rude). I guess I'm out 50 bucks. I will never, ever buy from these rude people again.

Order taker failed to put down my complete address, i immediately called back and was assured it had been corrected. A week later i received a notice from UPS that package was undeliverable because of incomplete address. I had to make a 35 mile round trip to UPS to get it corrected. Partsgeek charged me $18.98 for a 1 1/2 pound package shipping. I contacted them about an adjust to the shipping price, they refused said "too bad". I will never again do business with them, the customer pays for their mistakes.

They sent the wrong part and it's very difficult to return it and get the right one. I won't be doing business with Parts Geek again. We are a body shop and order parts online regularly and this was the first and last time dealing with PG.

This company has to be doing very well they stole $200 off of me and they're making it so difficult to retrieve my money I basically had to give up and let them keep it and that bothers me. If you decide to use them good luck

I ordered a pair of Skyjacker Leaf Springs and only received one. The shipping ticket stated "1 of 1" The website picture showed two springs, the part number was correct for a pair of springs and most importantly the price was for two springs. The cost, $368.79, is for two springs. PartsGeek advertises one spring for around $180.00. No phone number to call, only emails which they responded to with " We are looking into this matter and will get back to you within 48 hours." Day three and I'm still waiting. Funny how they will instantly debit your bank account but creep along with anything else. STAY AWAY If they show any skills at correcting this problem I will gladly post a statement saying so.

Bought new lights for my truck and passenger side has condensation in it after it rained. I called them took two days to get through to them. They said I need to send them back and order new ones. What am I supposed to do drive 10days with no head light old ones don't work

Ordered axle front axle for my car. Part arrived quickly, opened box its damaged at the seal(won't be able to install), go on website under return parts, fill out parts return form tells me I have to pay for return shipping no exceptions. State on form reason for return damaged. Pay $41 to return item. Talk to customer service they said since I already sent it in the would not be able to do anything. Even though on there website that is the only option for you to pick. Nothing on website about damaged parts being done a different way. Customer service supervisor hung up on me(I didn't even cuss her out). This place bgg is total scam, will never even look at website again let alone buy something from them.

I ordered two hatch struts and a console latch. Shipping was somewhat slow, but parts arrived in good condition as ordered. I received both struts and the latch for $30 less than ONE strut was priced with our Ford dealer. Very pleased with the order... they were also the brand as the original struts on the car. Not an after market brand.

Ordered a part on 8-22,then got a email from parts geek to notify me that shipping cost was going from $13to $19,never agreed to pay any shipping cost after purchase on 8-22,so I then checkedy bank statements and then noticed that they had been taking $13 a month from 8-22 to 6-23 contacted the company and told them that I did not sign up for know shipping service s from your company,and they did not refund any of my money back, low down and dirty business,do yourself a favor and don't do any business with these low down dirty crooks

Ordered a blower motor connector for my car and received a transmission screen kit instead. Called customer service and was told I would get a refund eventually for the part and shipping. They made it seem like a gift that they would refund my shipping cost. Now I have to take time out of my day to return the wrong part and was told I would eventually get a refund. I will then have to reorder the part if I want to get the right one sent. First and last experience with this company.

Without going into details of money transaction here is my morning - read the small print. You pay the cost of shipping returns, even if it's PartsGeek's fault. If hardware is missing you have to buy it yourself.

Order a part they send the wrong one, send it back to them same day i received, which was 1/10/2020, they received in a warehouse 1/13/2020, im still waiting on 1/29/2020, for my refund all the time i call they said i have to wait 7 to 14 days, today the told me i have to wait two more days, for only $68,00 never buy nothing from them and not the people i know