PartsGeek

Received a defective part. Applied for a RMA only to find out that they don't cover the cost of shipping even when their parts are defective right out of the box. What would cost them maybe $24 to ship back to their warehouse would end up costing me $80 via the USPS. Hell, I would have even paid the $24 but now I am stuck with a $100 part that I cant use. Never again with this company. They don't stand behind their merchandise. Hell, one star is too generous.

I bought some hatch shocks for my Jeep the package tube arrived with nothing in it. The customer service was horrible they said I had the return the parts to get a refund that I never received. Nothing but an empty package. They didn't listen to me at all. The customer service then sent an email saying they were sorry but if I returned the parts or took a picture of them broken they would return my money. Again I got an empty package so they got my money and I got nothing. Never again will I use them

I had a part fail after 6 months tried to get it replaced they told me they don't send replacements they would only credit me after the received the old one I original box which I no longer have after 6 months

Do not trust in this company. They are not accountable to sell low quality and wrong parts. All the parts bought in their site were not compatible to the year model of the car as described by them. Save money, time and hassle NOT BUYING from this non responsible, they really do not car about selling and shipping wrong parts because they will never refund neither pay the return shipping cost regardless if they sent you the wrong part. Avoid headaches!

I ordered a 2010 Subaru Outback fog light cover and they sent me a 2007-2009 Nissan Altima fog light cover. I brought it to their attention and requested the part o paid for and ordered to be sent ASAP. They keep asking for pictures of the wrong part. I sent them several already. Now finally they tell me to wait on instructions on how to return their item. More and more hoops to jump through because of their mistake. I'll never order from them again

I purchased a part from them that was labeled to fit my 2016 Ford Focus. The part arrived, but could not be attached to my car. I contacted partsgeek and they sent me a number to return the part with.

They expect the customer to pay shipping. Everywhere I took the part, it would have cost me twice as much just for shipping (not including the box since the part was sent without a box) as it did for me to purchase the part and have it shipped to me!

I can't afford to return the part, I can't use the part. And no matter what happens, I'm out a lot of money! I even tried to contact the manufacturer of the part for help, and that didn't pan our for me either.

I ordered a part, it came broken. I had to email them just to hear that they would contact the company and to wait for RAD # or something to return it. I paid $30 more to return it. Now I'm trying to get an update on my refund and it says my ticket is closed so they cannot reply to me! I went to geek to order, they were quick to take my money now they have nothing to do with it?

I ordered parts for my car they all were not shipped to me I installed what they sent and then they said they would not give me the parts that they did not send me unless I return the ones I installed never will use them again! Not even money back. Nor credit.

Not only were the spark plugs nowhere close to being the right size and paying really expensive shipping, but they also sneakily signed me up for a 30-day free trial membership in some discount club that I have no use for. Luckily, I caught the charge on my card while it was still pending and was able to get it voided out and canceled. I will NEVER use this company again.

I was sent an incorrect part and went to their online page to setup a return. It was one of the most frustrating experiences I've ever had. After a battery of questions they required the vin number of my car and a picture of the part to be uploaded. This is a ridiculous.process and I truly believe it's all designed to get people frustrated and just drop returning part. I would never purchase anything from them again.

I ordered my water pump after verifying correct part online with them and on the phone and they sent me incorrect part for a 96 chevy s10. I emailed them and it cost the same amount to return compared to price I paid for part. They would not supply return label even though it was their fault. They SUCK

Don't buy from them! NO customer service. You have to communicate via email which takes 24-48 hrs for a reply. Read their terms before you buy!
I purchased a catalytic converter for a 2002 Dodge Ram 1500 and it was supposed to be a direct fit. I had to take to a local shop and have them modify. Parts Geek is still advertising the part to fit a 2002 when it is actually for a 2001 model truck.

They can ship u any part they want regardless of what you actually ordered and you will still have to pay the return shipping. I ordered two brake caliper kits based on the contents shown in the picture in their ad. The kit I received did not contain the parts shown in their picture and I'm still expected to pay return shipping.
NOTE: I noticed that every complaint filed with the BBB was responded to by Parts Geek and they agreed to refund shipping cost in most every case. Pain in the $#*! to go thru for a return but may be worth it if you paid a lot for shipping. They have an overall rating of 1.4 on several websites so best plan is do business somewhere else.

I ordered a license plate bracket with hardware for my truck. I received the the bracket and no hardware
There also was no packaging slip in the box. I paid 10 extra dollars to order the one with hardware. Now they are giving me the run around to get some of my money back.
Do not do business with this company.

Order a wrong parts. Contact them right away. Told me unable to cancel the order but I can refuse the deliver to get refund but shipping company said they put a restrictions on the package makes unable to refuse

I would not buy from here again. They shipped my overnight package by US mail from California to Pennsylvania. After a week I still don't have my part and my car is not drivable. Their "Customer Service" was too slow to react, I contacted them via their website since you cannot call them (red flag) It took a week to finally get them to credit my shipping charges and that is all they did. Don't take a chance with this website they are not reliable.

I ordered some parts in good faith from PartsGeek for my car. After arriving, I found that they were either incorrect, damaged, poor quality, or a combination of both. I tried to return the unusable parts but was informed that I had to pay to return the parts for credit. I should not have to pay $28 dollars to ship their junk back to them. How disappointing.

Why did I not read these reviews before ordering from partsgeek?!? They have the worst customer service I have ever experienced, and that's saying a lot since I've spent hours on the phone with Dell Computer.

Autopartswarehouse. Com isn't great, but it's so, so much better than partsgeek.

I guess partsgeek could work our IF their website matches your car with the right parts and IF they actually deliver those parts to you. If not, good luck. They make you pay to return the parts (after gouging you on shipping in the first place) and then pay a re-stocking fee!

Never order from this company! I ordered $160.00 worth of parts from them and because I ordered online and they sent the wrong part I have to pay to ship back to them, mind you the cost is $104.00 to return it. I was told because I chose to order online and not speak to someone im responsible for return costs. Very unprofessional, do not care about customers, policies are ridiculous and customer service is even worse!

I found parts cheaper and with free shipping on Ebay within ten minutes of ordering. Since there is no online option to cancel orders, I called as soon as business hour began (9:30am) to cancel order. Customer service was unwilling to offer any discount on shipping and could not cancel order and I would have to return parts for a refund minus shipping charges, which I will be doing. I will never use partsgeek again and would pay more before using partsgeek again.

Bad treatment. Called to see about returning parts that don't fit my truck. Hung up on twice. Expected me to pay for shipping back. I will have my bank dispute and contact BBB. I will have to go thru the manufacturer as over the counter companies not to be trusted

I will probably never order anything from this company ever again. I ordered a window regulator for our 2016 Hyundai Tucson. I confirmed the part through chat with one of their representatives. When we received the part it was not the right one. We still have to return that part but we were waiting for the right part to arrive. It was ordered on Thursday. This morning I contacted chat to see where the shipping number was for the new part and it's never been ordered even though the card was charged because the item is not in stock even though the representative said it was in stock. I'm really not very happy with this company at all. I'm sitting here waiting for a part for my window that's never going to get here and I've been without my car for almost a week. This is really bad customer service.

Part geek are a bunch of crooks. My first order it was wrong now they want to screw me now i have to pay to send it back and theni have a restock fee. Dont use parts geek! There crooks 1 star is as low as i can go id go lower!