PartsGeek

First gasket failed and cost me thousands to have the job done twice. Parts geek wouldnt send me a replacement i had to order a new one. They wouldnt even get me a discount or expidited shipping on a replacement. After several days still no tracking. Asked to cancel since they havent even shipped it and they said no. Worst company ever!

As with others I had to return front parts only to be told return denied.said the struts were installed on car? Which the boxes in the( original as shipped to me containers) were never open muchless installed!
Original tape straps and staples never removed.the balljoint in the control arms were wrong which they listed as correct! Was the reason for return.i only wanted the correct parts! I'm retired but have been a licenced mechanic for 40 yrs!
This place is the absolutely worst place I ever dealt with.
Noone answers the phone and everything had to be done on the web site.i sent pics of the unopened original boxes which any fool could see were never opened,but their warehouse boy knows better? Darn shame! The parts are for a disabled lady who couldn't afford a mechanic so I was doing it for free as it is! What a mess this place has created.
Never again!

Ordered an electronic throttle body,took over a week and a half to get, part was absolute junk,TPS fell apart in less than a 100 miles,causing a very dangerous situation,fell apart in the wide open position,making car unpredictable and dangerous...never again will I purchase anything from this place...and pfft won't even get into their customer service and return policies...

They Parts Geeks sent disks that are a 1/2 inch too small. This caused the pads to scream when braking. They refused to take the parts back because I put them on the car, ignoring the fact that they sent the wrong part and that the issue was not apparent until they were on the car. After, their rejection to return the parts there was no recourse to argue. I have never had a problem with them in the past but I have never had a problem before. This is a bad policy and very miss leading.

We placed an order for 5 items from parts geek. 1 of the packages was missing 7 of the 8 bolts. The other was a head gasket that when it arrived was bent and the package ripped. After waiting over 7 days for the items 2 of the packages are completely useless. I called parts geek customer service which is apparently overseas and they have to send the warehouse a message which takes another 24 to 28 hours. No communication with the warehouse or options given to the customer. Horrible customer service

Sent part that did not fit vehicle as described, also did not include hardware that was supposed to be included. Told to return and reorder. Then shipping was not refunded. Never again with partsgeek!

The part that I received is not the part displayed in the image. It is the completely wrong part that they shipped. It also arrived broken in 2 places, but I didnt even really care about that since again, it was not the part that I was supposed to be shipped. When I attempted to return the incorrect AND broken part they said that I could not return it because I should have "immediately told the driver that my part was broken and not accepted it". Which I can't imagine is anything but a joke. Who stands outside waiting for deliveries all day, and then, when the box is placed in their hand tells the driver, "just hang out for like 5 minutes while I open 3 packages and inspect everything for damage". Very annoyed. Dont buy here

Important do not use parts geek for you auto parts. Thrir return policy is more than terrible it is obscured

This place sells the lowest quality $#*! available. Like I was expecting $#*!, but got explosive diarrhea. Straight piece of $#*! product. I'll take the $150 loss on it and be sure to keep my loved ones from buying pieces of $#*! from you.

I ordered a catalytic convert for my car. It was shipped to me unboxed or wrapped. Did not fit my car. When I returned the item they denied my refund saying it was installed or not same condition when it was shipped. It wasn't in same condition because they shipped it without it being in a box or wrapped safely. Then they refused to send me back the catalytic converter. I will never shop with this company again.

Assured it was the right part. WRONG! Days of trying to get the company to return my call. No joy! Then emailed, told to return the part for a refund $500. Then another email saying to destroy it and send pics for a refund. I tried to call for days with no response. Finally I took the time and money to make the part work. Saving the company hundreds of dollars. Requested a refund or the $70 I spent to make the bumper work. Company refused. I won't be doing any further business with a company that uses petty policies to cover their A$$ for mistakes and costing their customers weeks of wasted time and money. This is not the first time I was assured that a part would fit and it didn't, but it will be the last. Buy from this company at your own risk.

Shipping for an $89.00 part was over $90.00. Asked chat why it was so high he said over sized items are expensive to ship. It was just a front fender skin!
Then he just said is there anything else I can help you with!
Be careful with this company.

Ordered parts that came in a "Kit" but were boxed individually and labeled such. After my husband installed three of the parts in our vehicle which took some time as had to uninstall the old parts first, got to the last part and it didn't line up. PartsGeek will not allow a return unless it's the whole kit. They want my husband to spend hours removing all the other parts, which of course would mean re-installing the old parts because of one bad one. This is absurd and obviously they have no idea what it takes to do the job. Or they wouldn't expect this. They've lost a customer.

Ordered wheel bearing hubs and axle nuts received 2 rotors and brake pads for who knows what and 2 electric plugs for God knows what and impossible to contact anyone to remedy this issue. Will be submitting this gross negligence to the Pennsylvania attorney General to investigate for mail order fraud.

Ordered wheel bearing sets, Parts Geek sent wheel seals only. They would not refund shipping for their mistake. Wasted time, wasted money with this company.

I bought brakes and pads for my Volvo, based on year and model. The parts did not fit & the cost of sending them back was prohibitive. Buy auto parts from Amazon; you can return them for free, or buy them from local auto stores, so you can return them.

We ordered a pitman arm and idler arm. We accidently ordered two, we sent one back. We have been waiting on a refund for almost a month. I ran the tracking number and it says held at post office "per customer request". It has been sitting at the post office since Feb 3rd and it is now Feb 25th. Return window closes March 13, so I think they are trying to get the return to window to run out. I have contacted both Parts Geeks (they act like they dont understand and that I need to fix it). I have also contacted the USPS and am now hoping they can help. Do not purchase from this company!

I can understand a 30 day return policy in some cases. But on cores its absolutely foolish. Sat on customer service for 20 minutes for them to just say that's the policy. You're way better off with 1A auto or even ebay. I won't be shopping through them ever again.

Purchased a lower valence for a 2014 Range Rover Evoque. Their website listed my exact vehicle as "this part fits this vehicle" when I received the part it wasn't even close to fitting correctly. Completely different part. When I called their customer service they asked for my VIN. She then confirmed that part did not fit my vehicle and they do not offer that part for sale. So I initiated a return. They asked me reasons for return. I chose "other" and explained the website was inaccurate! So after the questionnaire portion. I reviewed it. They completely eliminated my choices and explanation and listed "customer ordered wrong part". Then I read all return shipping is paid by customer regardless of party at fault! What a complete scam! My part was 70.00 dollars. Cheapest return shipping is 50.00 dollars! Be aware if you're not 100% certain your part fits? Call and ask! Because these jack $#*!' are no help with returns and don't assume liability for their own mistakes!

So I'm trying to order a part through part geek and their system changed my address to an address that does not even exist. Then they tell me I have to contact the shipper because they can't change anything even though I only ordered it 5 minutes before my complaint. So I called the shipper and they say only the company that placed the order can change the address... This should be illegal. I don't know whether or not i'm going to end up getting my part at some point. Probably end up in a undelivable pile because their website is crap. We'll never use this website again. And I strongly urge you to be very careful dealing with these criminals.

I ordered the part i needed but reecieved completely different part non related to my order had to pay return shipping for there mistake cost half the price of my part and still have to pay for shipping for the part i need not from part geek learned my lesson nevr again will i use this company return policy:all returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault... regardless party at fault?!

I wish I could give him a zero star. They send you the wrong part because their description online is incorrect and it takes you an act of Congress to return it And then you got to pay the freight back. I'll never buy from then and I'll make sure all my friends never buy from them

Beware, you will be responsible for a wrong part whether it was your fault or theirs. You will be responsible for the cost of shipping to return the item. Customer service is horrible. Can't speak with anyone you'll wait all day and never get a return call. The only way I made contact was to make like I was going to make a Phone order, then only to find out I would be responsible for the return shipping, even though it was a wrong part by their doing. Complete scam find another provider.don't waste your time and money.