PartsGeek

I AM UPDATING MY REVIEW - they were very quick to fix and reply after I messaged them and did 2 reviews- they took care of everything very professionally and I am good now- Maybe the wrong people took the 1st call.

Very poor customer service- 2 brake rotors in 1 box that weight 75 lbs- noted on box it only hold up to 70 lbs. The box was broken- 1 rotor with broken teeth and scratched up-
SEE PICS- this is sad and poor service
Called to see about getting the 1 replace over night for job to be done in 2 days- customer service and manager / neither could offer any help- they are sending return label. Hope to see a FULL REFUND...

Ordered a steering rack (rack o pinion) from here on February 28th and recieved a delivery date of March 3,2023. Just for that day to come and go with no shipping updates no tracking information or anything. Waited to see if it would come, it never came and was never shipped after almost 2 weeks after i placed my order. This place is a scam i really belive its a ponzy scheme to use your money for their own purposes. Still waiting on my refund when it took them just seconds to take my payment. Don't order from here if you expect your part on time or at all.

Ordered a tail light for my 2002 Infiniti I35. Was sent a tail light for an 2000 Infiniti I30. Product description did not match what was sent. I opened a service ticket online with them, waiting to hear back. Based on the reviews here, I don't expect much. Never heard of a company with no customer service phone number. All of the emails they sent are "do not reply". I've already placed a complaint with my credit card company. I have no intention of paying for return shipping or any restocking fee. Worst of all, they don't even have the correct part for my car. Just checked their BBB rating... an F. Lesson learned. At least Discover Card has my back in this fight.

This may not be everyone's experience. But I ordered this part for my 2010 Scion XB. They sent me a completely different part. They still advertise this as fits to a 2010 Scion XB. I requested a replacement for my car. But I was only able to get a return RMA. And I will have to pay shipping. Basically, I am having to pay for the shipping of an item that was incorrectly sent to me. I reached out to the customer service. They picked up after I waited 15 minutes on the phone. And, the person simply said " we do not provide pre-paid shipping labels" and hung up on me.

My advice: Avoid from this company.

Well the good news is I received the part the bad news is you have to work for the FBI in order to find out return info! Place is a joke and I'm calling the BBB! Rockautoparts is the place to deal with. Just for fun try calling there customer service number! Make us all look like fools they should be shut down!

I recently had a head gasket failure and ordered the necessary parts for the repair through #partsgeek.com. Paid for one day shipping and received the majority of the components within 2 business days except for the specialty tools (also ordered though them) to preform the job. It has been a week, and have yet to receive it. Called to inquire as to how to remedy the situation and was told there was nothing they can do. I should try and track the product down on my own. Now, for someone considering a parts vendor think about having yourself in this situation, where you have a broken car, a job to get to, the parts to repair it, but not the tool to complete the work, all while having ordered it all in advance and paid for the expedited shipping versus free ground shipping and when asking for help, being told to sit and spin... dissatisfied, disappointed, and disheartened FOR YOUR BENEFIT USE ANYONE ELSE.

Called Parts Geek and asked how many seals came in a part number SET. They told me Two seals come in a set. I ordered two sets and received only two individual seals.

I called immediately and the representative proceeded to tell me what a miserable day he was having and then debated me on my order, trying to explain the "SET' only include one (each). I told him I called and you all said a set was 'TWO" - He said, "the picture only shows one seal"

Now I am arguing about returning the items at my expense

PARTS MAFIA is what thier name should be! Stay away from this company! Ordered a kit and a belt. Only needed one part of the kit. Called several times to return. They could not find me or my order at all in thier system Finally they find my order for the kit but not the belt. Was told not to worry and put the belt with the kit and to include the old part i replaced. I recieved the RMA info email. It cost me over $100 to return everything only for them to tell my my return is being rejected and I would have to pay to have the package returned to me. Paid over 400 for parts, 100 to return and now they want me to shell out another 100 to get it back! Do yourself a favor and buy from your local parts store it's cheaper and safer.

Ordered upper & lower rear control arms for for 1998 acura.
They sent 3 uppers and 1 lower arm. I reviewed order and shipping label and determined they sent the wrong parts. I had to send back extra upper control arm (at my cost) and reorder the lower left once again (I had to pay shipping again)for their mistake. Got the correct lower control arm and the bushing had come out of the arm during shipping. Was going to press in and it wouldn't stay in arm. Had to send this back for another refund (had to pay shipping again.) I'll never buy from them again. They need to make things right when they're at fault. I had to spend $52 extra in shipping to return a $72 part.

I wasn't aware the core needed to be returned within 30 days I was 9 days late and they refused to take the core and give me my money back so therefore they could have given one chance like a credit card company would but they chose to keep my money and turn I will never buy from PartsGeek again bad business

I ordered a full set of brakes all the way around and they send me the entirely wrong stuff. I didnt have a chance to open the parts until "PAST the 30 days" due to the car in the bodyshop. I put in a customer help ticket and they say "sorry its been more then 30 days nothing we can do good bye"

Want better customer satisfaction and response, then use anyone and i eman anyone else www.rockauto.com www.carparts.com www.a1auto.com... endless other ones. But partsgeek is a crock of $#*!

This will be the last time I ordered from PartsGeek. I had confirmation that both my parts were sent out I never received my second part called them now I got to wait another week when I had confirmation at both parts were shipped on the same date I asked if the compensated they said no

Please order online on foam FedEx will help me they say the change has to come from order origin, geek witch won't help so I'm stuck with my own dilemma trying to save $20 from rock auto it's cost me 10 days unhappy customer in myself spending hours trying to correct the problem I just want to be done with him and will never go back Cost me hundreds

ORDERED SEVERAL PARTS FROM PARTS GEEK ALL WERE IN CORRECT PARTS OR ARRIVED DAMAGED. IVE WAITED OVER A WEEK NOW FOR THE PROPER RADIATOR AND ON ARRIVAL THE ONE THEY SENT BE WAS IN HORRIBLE CONDITION WITH NO PACKAGING INSALATION

My first time ordering from partsgeek and they were awesome... i ordered a grill for my 2005 trailblazer... I received it within 4 business days and the part for perfect... I will be ordering from them in the future... Thanks partsgeek.

Pamela Lofton

This company is back after i return the part back to them they are saying i need to be wait 10days until my refund is credit to my account.why the company want to hold the money for too many days.becuse of them my car is not fixed yeah.

I ordered Bosch O2 sensor per their catalog, part listed was not correct, contacted by email -could not call to resolve, advised I expected full refund with shipping, was emailed back RMA- returned part, was refunded only cost of part -not shipping or return shipping. I made 2nd email request for shipping re-imbursement since error was not mine. Today I received response. PartGeek takes my satisfaction very seriously and to prove it they offer free shipping on my next order... which will never happen.
I responded the PartsGeek Customer Support Staff, "Strike 3"

I bought a brake kit for my truck but received the wrong parts, now I'm order to get my money back I have to pay almost $200 for return shipping. I do not recommend ordering anything from parts feel

Be careful there parts fall apart and are not at all good quality.
They dont back there parts save yourself from the headache and hastle dealing with these people.
Break pads dont fall apart at 4k miles.

Parts ordered online and delivered as promised. I never opened the box as I decided my daughters car did not need the part so I requested a RMA number to return the part. I mailed the part to the "special address" and completed all info. Nearly 30 days later I followed up with the company and gav them the RMA number. The first respone to my email was: A customer support staff member has replied to your support request, #******* with the following response:
Hello,
Please provide us with the return tracking number you obtained from the shipping facility when you shipped your return. This information can be found on your register receipt.
Thank You
Returns Department
This tells me the company is counting on you NOT having your tracking #. In my case I got my money back but this company is waiting to take advantage of you! Don't buy from Parts Geek! Also I found I could get the part cheaper on ebay if I needed it later.

This was my 1st time ordering from this company & I regret it! I've wasted so much time! I ordered a part for a LAND ROVER & was sent a completely different FORD MOTOR COMPANY part that looks nothing like the part even. The 1st rep wasn't even listening & rude, not helpful at all. Then I spoke with Carlos, a 'manager' & asked if they could expedite if I reorder since they sent me the wrong part & he told me no, there's nothing he can do. Carlos was also rude & condescending. I understand mistakes happen, but there is ZERO excuse for POOR customer service. I will never do business with this company & I'll be sure to share my experience with others, hoping to keep them from this shady business. Such a shame you couldn't do something simple to make your mistake right.

The 1st pic is what I ordered, additional pics of what I received? NOT. EVEN. CLOSE.

I thought things were moving quickly until their staff got involved. I can can get this part from Amazon in 2 days! This is going on 1 month! They sent the wrong part- very clearly the wrong part. Wrong area. Wrong make. Wrong model. Then I had to package the wrong part and take the wrong part to the UPS Store- Oops. Wrong place. I had to then go to Walgreens for the FedEx drop-off. She couldn't find the scanner. (Another long story) Then I wait... Still no part. So I call. No Bueno! No help! He wanted me to then pay more for a different part. I just cancelled the whole thing! Not worth it.

I place an order for switch for my wife Ford Expedition, upon arrival the switch was bad and obviously of inferior quality than the original, I send an email requesting RMA number for returning the part and request a reimbursement. I follow all the instructions and requirements. Now almost two months later still haven't received my reimbursement, would I recommend this company to anyone absolutely not, I should have gone to the dealer and get the Motorcraft part for the car an avoid this troubles.