PartsGeek

Ordered an accelerator pedal assembly for a Mercedes E-350, they sent me an oxygen sensor for a Ford Mustang. First and last order with them.

This is the worst company I have ever dealt with. After I purchased a part for my 2018 vw. They sent me a part that stated on the side of the package for years 2016/2017. This part they sent was not the correct part. Due to weather conditions I was unable to install the part. When the weather changed I was going to install the part and it did not fit. I requested a return which they gave me the return info. Then covid virus hit. I was unable to return the part at that time because my family had this virus for 4 plus weeks. I then returned the part they sent me (which was the incorrect part as stated on side of package). I had to pay return shipping. They then received the part (I have a post office receipt) and now states they cant accept athe package and now has the part I paid for. Terrible experience. As a former Consumer Service Inspector I will be using my past knowledge to contact every agency and file complaints.

I ordered 2 parts, and got one! When I called them they told me I was "Jumping the gun" and needed to wait a few more days. So today I call, and I'm hung up on! I call back and I am told they will have to call me! What a joke! I PAID FOR 2 PARTS... SEND ME TWO PARTS! I will dispute this with my credit card company and get my refund, Since no one at this company wants to help! There are so many frauds in this world, why are companies like this still allowed to stay in business?

This was my first time ordering from Partsgeek.com. I ordered a Denso radiator and Denso condenser for my Acura.

Partsgeek.com had excellent prices, seemles ordering process and quick delivery time.

All in all I would definitely order from this site again

I ordered a grille for my Mazda 626 and they sent me the wrong grille. Then they told me that I ordered the wrong part. They required me to pay to ship the wrong part back and all of our communication was done through e-mail with no customer service phone number. This company is Keystone Automotive Industries in North Carolina and I am contacting North Carolina Attorney General and the Charlotte Better Business Bureau to file complaints so people are aware of the lack of customer service and their refusal to take responsibility for their mistakes.

I found a part for my daughters vehicle on their website the amount was $22.00 when I placed and confirmed the order, my checking account was charged $97.00. The part was delivered and it was the wrong part I called to have the issue resolved and the first woman I spoke to after holding for 20 mins could barely speak English told me that it was my fault and hung up on me the 2nd call which was another 25 min hold a guy named Bryan was on the line VERY RUDE he explained to me that it would take 24-48 hours b4 I would be contacted and then it would be up to 14 days b4 the money would be back on my card!

On Sept. 19th I ordered parts for my 2005 siverado 2500HD. All the parts are right except, I ordered a shock kit for the truck. The rear ones fit but the front ones are to short and to small of diameter I tried to get a return number but they said I couldn't get a partial refund on the kit but had to send the whole kit back. I've got the rear shocks on so now are considered used and can't be returned.
I tried to get just the new front ones refunded but not without all 4. Their online catalog shows that you can order them separately but I was told as long as it was a kit it couldn't be a partial refund!
Stupid! I now have a couple shocks that are new JUNK!

Sells parts that do not fit even though their website states that they do. Customer service is a joke. On hold for over an hour to be told they will not accept my return.

I have an 05 Sonata 2.7L. I have the car going on 10 years. It's a great car, but finding parts for it is hard and I work at a parts store. My harmonic balancer separated from the crank gear and I couldn't find the gear or the crank bolt anywhere until I looked here. The site is easy to navigate and the parts shipped fast.
Thanks Parts Geek!

Parts missing in a 160$ suspension kit
Showed up in a timely fashion, but if I didn't go buy the parts I needed to finish the job, customers car would still be on the lift, a week n a half later.
It's the only time I've tried them, but first impressions, well, ya only get one n I'm still in limbo on what's happening. NO BUENO

I purchased front and rear rotors for my Infiniti FX45 and couldn't install them right away until a month and a week later. Unfortunately, I realized Partsgeek sent me the rotors. I spoke to their representative and he told me I could not return due to their 30 day return policy. I told him that this isn't my error but their own and he had admitted that they have sent the wrong rotors to me. And what is absurd about this if I could return these rotors, I would still be responsible paying the shipping which shipping from California is very expensive. This not good business. I should have gone to 1Aauto.com.

Do not purchase from this company! If they make a mistake in fulfilling the order- you will have the worst time in the world to get it fixed. Their customer service is horrible and the phone representatives are all rude! They repeatedly hung up the phone when I would call regarding my issue. If they send you the wrong part- they charge you a new order just to send the correct parts! DO NOT ORDER FROM THIS COMPANY!

Is a company that literally steals from customers. Why if the part does not serve the vehicle you have to keep it and your money is lost. I do not recommend this company at all

I ordered a kit of rotors and pads for a 2018 explorer and they sent the wrong rear rotors. Everything else fit fine. Had to purchase new rear rotors from local parts dealer to get the thing back on the road. PartsGeek will not take back just the rear rotors without me sending the whole kit back and with me paying the shipping. That's impossible now that the front pads and rotors are installed. They admit it is their mistake but will not take back or credit me for the wrong parts they sent. DO NOT ORDER ANYTHING FROM THESE GEEKS.

I bought an AC kit from Parts Geek specifically for my 2000 Jeep Grand Cherokee. It cost me over $200 but I didn't complain but they sent me all the wrong parts for my car, but a single one fit at all. When I asked to refund the parts they said they will not compensate any money for sending the parts back to them for my refund. I used the cheapest shipping option possible and it still cost me $84 to send back their parts that they got wrong. Worst company imaginable DO NOT BUY FROM THEM.

"Excited when I first found PartsGeek.com, I ordered over $1,200 in my first month as a customer and close to that my second month. Things were fine until I needed CUSTOMER SERVICE. I needed to return under $80 in parts not used. I have submitted online support tickets 7 times thus far and am STILL waiting for a refund for returned items they RECEIVED (sent with tracking) over 2 MONTHS AGO! Their lack of phone support/service and canned online email responses are disgusting. This may be how they keep prices down, but they have lost me as a customer over a minimal amount because they lack professionalism, responsibility, and honest business practices. Stay away, because chances are some day you will need customer service and this company just does not have any of that in stock... EVER!

I ordered a 98' Toyota Camry door front door handle from them, a few days later I received the wrong part. Instead of the front right door handle, I was sent the right rear door handle. However, my brother ordered a 97' Nissan Altima right rear view mirror and the correct part was sent. I tried emailing PartsGeek, they told me to send the part back. So I did, and I haven't heard back from them since. I have called numerous times and still haven't spoken with a representative. I strongly don't recommend ordering from PartsGeek EVER!

Received damaged wheel for Subaru Forester and received RMA quickly. BUT BEWARE: Buyer is responsible for return shipping regardless of who is at fault. Shipping is cross country and will cost more to return than the item is worth. What started off as a good purchasing experience has ended in "I will never buy anything from Parts Geek again".

Ordered a strut for my vehicle with detailed description and partsgeek sent the wrong part for which I had no use for so had to return it. The original box when received was torn into pieces and not reusable. Partsgeek said I would have to pay all expense to return so took it to UPS and advised to box and ship $77 which
Was only $28 less than the part cost. Lesson learned.DO NOT BUY FROM PARTSGEEK.COM OR YOU WILL BE TAKEN. Read the fine print.

I ordered Brembo brake pads and rotors for my 2018 Porsche Cayman, paid for them, but received parts for a 2017 Porsche Cayenne. That's an SUV. These people didn't even get the vehicle right. I'll find the time to deal with this because I have doubts they will refund my money. I will update this review when there is any change in my situation. Had I read the reviews, I would NEVER have made a purchase through this site. BUYER BEWARE!

DON'T BUY ANYTHING FROM PARTS GEEK, THEY'LL SCREW YOU OVER!
I ordered an ignition coil kit that should have included six ignition coils. I received only five coils, and Parts Geek refuses to send me the 6th coil. They have been horrible to work with and completely unreasonable. They won't make it right.

Actually, after reading all these bad reviews I still went through and ordered a blower motor for my subaru. Came fast, was the correct part, was in working order. Nothing but a good experience.

The worst customer service I have encountered on the internet. They make it impossible to return a part that doesn't fit. Will never order from them again.