PartsGeek

I called to check on a part for my Honda. I was questioning specifics on the part and the Indian-sounding agent hung up on me. Sounds like I'm not buying any part from them.

They say they shipped on 11 Feb 2021 still have not received parts say they shipped prority mail I have contacted postal service they tell me the package is locked in a delivery container I called partsgeek customer service they said it could take up to 7 days and that they would contact them this item has been stuck in Florida for 5 days and no movement at all I will never buy from this out fit again ordered a part local had it next day they make it seem so cheap from them by the time you pay shipping you save nothing I would not buy anything from them ever again I order a lot of parts online the worse outfit I have ever used never again give me my money back and I will order online to a company that will get my order to me Never again John Garrison

Received defective part. Paid shipping, paid to send it back. They still have my part and money.

Lesson learned - shop locally, EBay or Amazon. They care for their customers.

I ordered an oil pan from here, I contacted the chat line because I was not sure what gasket I needed for it, they said I needed this certain gasket so I added it to my order, after I received the oil pan and gasket, I saw that the oil pan had an o-ring installed on it, so no gasket required, bad advice, I am in the process of returning this gasket and they want me to pay for return shipping, the gasket was $37, the cheapest shipping at UPS is $20, I don't think I should have to pay for this shipping since they told me I needed this gasket. Very wrong, and you could not tell if the oil pan had this o-ring because it was not mentioned in the description and the only picture they have is the bottom, I will never shop at this place again, ever.

I ordered rotors and brakes from parts geek.com when I went to return the parts I had to pay $75 for shipping for an order that cost $130 and when I tried to call to ask them nobody picked up several times the phone kept ringing or somebody just hung up so they were very unprofessional in that regard also if you want to return anything for any reason whether it's because you got the wrong part, or if the part is broke, or any reasons that are even outside of your control you are responsible for the return shipping cost which they will not reimbursed. And to make matters worse they won't let you cancel your order before it's shipped do you're stuck in this situation the second you place the order. Bottom line they have a RIDICULOUSLY UNFAIR return policy.

I ordered 2 parts. Delivery should have taken a week. After first week and no parts, I called and was told they were enroute. That was a lie. A week later, still no parts. By this time I had already got the parts somewhere else and was just waiting to recieve the partsgeek parts so i could return them. 16 days after I ordered I called to see where they were, again told they were enroute. 2 hours after my call I got an email with tracking numbers. I recieved the parts on the 19th day after original order. I promptly sent them back. I paid $13 for return shipping. Then the fight for a refund... need I continue?

Ordered a fuel pump for my 450SL and once I received the package I noticed there were missing some fittings, nuts and other accessories which were pictured in the website so I returned them immediately only to have the return refused with the excuse of: MISSING WASHER & USED ITEM! $#*!ing untrustworthy people, I'm impressed how they can lie so clinically just to keep the money.

I was hesitant to purchase from Parts Geek, but decided to take a chance. I should have went with my gut.
They sent me two incorrect parts, and after about 15 emails and a phone call, they provided an RMA number to allow me to return it. THEY MADE ME PAY RETURN SHIPPING FOR THEIR MISTAKE, which was half the cost of my products! I still haven't received my refund! Incompetence with no accountability! Will never ever use the company again, or recommend them.

Parts are marked down and shipping is skyrocket I will never use them again they show something marked at 91.00 and charge 248.00 to my card totally BS

PARTGEEK IS A SCAM!! I ordered the CORRECT PART BASED OF WEBSITE DESCRIPTION AND...AND PHOTO. Yet, The TURD EATING MONKEYS that Run PARTSGEEK Sent WRONG PART... AND I HAVE TO PAY TO SEND BACK??

Thats OK... By the time Im done TELLING ANYONE WHO WILL LISTEN THAT PARTSGEEK IS A SCAM... They will be out WAY MORE than the Return Fees on THEIR MISTAKE!!!

F*CK PARTSGEEK.com
F*CK PARTSGEEK MANAGEMENT

BUT MOST OF ALL.. F*CK THEIR MOTHERS FOR NOT SWALLOWING THAT LOAD. EACH ONE OF THEM SHOULD HAVE BEEN A BJ!!!

WASTE OF TIME AND MONEY
I ordered parts for my car, They charged my credit card and kept me waiting for 2 days, then the cancelled the order... It was not in stock. WHY THE WEBSITE IS SHOWING THAT MY PARTS ARE AVAILABLE THEN? WASTING MY TIME?
That's not all. They are supposed to reimburse me with the price of parts + Tax only NOT THE SHIPMENT FEE!
WHY? I haven't received any merchandise or service
THAT'S WASTE OF MONEY.
Hopefully it is the end of drama and I receive my money back same as what they believe

I ordered a part with there sales rep and they sent the wrong part. The part did not even go with my vehicle and I am not sure what vehicle they were for. I asked to return and they said "As stated on our website, all parts and cores must be returned within 30 days of purchase with a valid RMA number. We do not accept any returns after 30 days, with no exceptions."

So if they screw up they WILL NOT HONOR ANYTHING!

TERRIBLE COMPANY!

I ordered my parts back in June with the intention to do the job shortly after that. We'll lots of personal things happened and I wasn't able to get to it until August (75 days). I disassembled the driver side strut/shock assembly from the 2015 Honda Odyssey and tried to install the part from PartsGeek. The top mounting bolts don't match up with the holes on the vehicle. I am 100% positive I ordered the right parts and even the order says to, but these are not the right parts. Called PartsGeek and they said since it's over 30 days, can't help me. Jeffery x7004 at Customer service just repeated "75 days" is past the return policy. When I asked for the manager, nobody was available and they said they would call me back. Ha! Never happened. So now I had to dispute the charge on my credit card to see if I can get any relief. All I wanted was an exchange for the right parts. Wasn't asking for my money back. Someone over there at PartsGeek must have shipped the wrong parts or else the wrong parts are in the boxes. These are Unity Strut Assemblies. I am done with PartsGeek for sure.

Horrible! I ordered an exhaust manifold that their online search said would fit when it arrived it wouldn't fit I went through their crappy return process only to find find out it was going to cost me more to return the part than what I paid for it! When I reached out to them for some help I was basically told I was screwed! NEVER AGAIN!

Rep Hangup on me when I asked him to transfer to a manager. They dont take care of their customers, Very poor service. Cheap parts and part never come in in time. No Way to cancel the part.

Blau fuel cap is not as advertised. Does notn have the retaining strap. They refuse to admit it, asnd the ad still states that the retaining strap is included. Theit cudtomer service is extremely obnoxious.

I bought a starter for my 1987 Chevy S10 2.5L, I opened the box and noticed right away that it was the wrong one and it looked used, Long Story Short I had to pay return shipping plus they DID NOT give me a full refund, I will never buy from this place again Its my opinion that no-one should buy from these crooks and they will go out of business, The faster the better

Not only did they send me the wrong part after I asked the guy on the phone does the drive axle that goes in the transmission is it 5 1/2 inch long and he was like yes don't worry it's a perfect fit for your car not only did I get the wrong part but when I went to ship it back they told me I was responsible for my own shipping and then two days later they send me a free shipping label I'm like wtf and they refuse to give me my money back they are nuts and should not be in business don't order from them

Parts geek sent me a refurbished master cylinder. When my mechanic put it in
It FAILED. It twas guaranteed to have new seals and was working properly. So I
Tried to return it and I could not get a real person on the phone. THEY COULD
HAVE KILLED ME! These people are making money this way it's wrong. If the
Master cylinder failed on me when I was on the highway on my way up north I
Would have bin KILLED. If I lived I could have sued them out of business. These
People have no business ethics at all and are very very unprofessional and stupid
My advice to EVERYONE is DO NOT BUY BREAK PARTS FROM Partsgeek.com!
Save your self the hell and go to any other web site. I could go on for ever of how
Much I hate these people. We should all come together and put them out of business! I GIVE THEM 0 STARS!

Ordered A/C part, got it in less than 3 days, very cheap cost, saved alot from parts store in town, so far very happy, will add to review after part is installed

They show up on the day they said it would on time. An I have already installed them an they are perfect thank u so much an I will be shopping with you again

ATTENTION, sorry for the long read but definitely worth your time! Use extreme caution when ordering from this Auto Parts Geek if you want your items quickly and in useable condition. NOTE there is a Good side, I received the correct gasket for an automotive repair job grant it not expensive but still not the question. Unfortunately it was folded in half and broken in two pieces due to poor attention to detail. This particular item was clearly shoved in the padded manila shipping envelope with negligence. Even though I took several photos of the broken gasket just seconds after carefully opening the package and forwarder to the seller hoping for a quick hassle free refund. As/per Auto Parts Geeks return requirements, I was instructed to send it back prior to receiving a PayPal refund, which I happily did within 1 business day. Jump forward it's been almost 2 weeks since Auto Parts Geek received my returned broken gasket. There has been NO communication nor refund. I have since reached out to eBay resolution center for help with this issue hoping for closure. I wish the best of luck to anyone ordering from this eBayer. "Please BEWARE!… You've been warned"

THESE PEOPLE TOOK MY MONEY AND DIDNT SEND ME THE PART, ITS BEEN 12 DAYS I HAVE NOT GOTTEN THE PART OR A REFUND. I placed the order on September 4th 2023 today is September 16th 2023, I tried asking where my part was to customer service, to no avail. The only response they gave was "we put in a claim" and then I asked how long the claim will take, he said 30 days. 30 DAYS THEY WILL NOT REFUND THE MONEY OR SEND THE PART, I AM LEFT WITH NOTHING, and they refuse to even give me a discount. Terrible scam company, and their warehouse Detroit axle.