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PartsGeek has a rating of 1.1 stars from 1,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsGeek most frequently mention customer service, return shipping, and credit card problems. PartsGeek ranks 880th among Auto Parts sites.
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I have a 2013 Ford focus SE that I unfortunately bought crappies front suspensions with through a known website ask them for a refund they would not give it which was a bad experience however I decided to take a chance in order with parts geek the right passenger suspension drove through the snow and through the hell and was quiet as a church mouse so I ordered the driver side now to replace the crappy ones I had and the car is running like a dream instead of a nightmare their customer service people are very very friendly and accurate and if I was to say one thing to potential customers do not go anywhere else how can you lose they offer you a money back guarantee plus a one year's manufacturer's warranty it's a win-win situation for all
This company makes is almost impossible to get a return. Attempt to use their online return feature only says "Your part is on the way, Please allow time to receive your part before setting up the return." This error continues until beyond the return policy date. Convenient. Don't use this company as you will be supporting a company that doesn't operate in good faith to it's customers. You will spend hours on the phone on hold with no resolution. Attached Photo shows the error persisting past their return window.
March 27 2023 I purchased a reman alternator for 2013 Jaguar xj and paid $800 for Jaguar mechanic to install. The alternator "FAILED JULY 9 2023" a little of 3 months.I texted Parts geek 2 and they basically said "kick rocks" they only take returns within 30 days They're okay that I paid $270 for a fraudulent alternator that was made to fail and I spent $800 because I trusted Parts geek 2 to sell quality parts.RUN AWAY, DON'T GET SCAMMED!
Tip for consumers:
They sell parts that fail soon after parts are installed!
Products used:
Fraudulent Reman alternator sold by Parts 2
They sent me a defective part AND made me pay to ship it back so I paid shipping 3 times, once to get the defective part, high shipping cost to ship it back and then shipping for a replacement. Will NEVER do business with them again.
I order the smoky amber headlights for my Mazda. They sent the original headlights, not what I order. I would have just went local if I wanted the same lights
I ordered a part on PartsGeek.com using their online ordering system. The part came in a reasonable time and I was able to track it using their site; however, when I looked at the part I realized that they sent the wrong part. I went onto their site to get it resolved, but their was no way to let them know that they sent the right part and get it replaced so I tried to call their customer service number. I was put into a que with very annoying music for several minutes then the call was dropped so I tried again. This went on for hours until I finally got someone. When I explained what happened he agreed that they sent me the wrong part and put me on hold. The call was dropped before he got back on. He had the order number, my phone number, my address and my MONEY. They have never contacted me and I tried unsuccessfully to call back, repeatedly getting dropped from the que and calling again. I have made over 100 attempts and still have not got a response! You should include zeros in your rating system, because I would give them five of them!
HORRIBLE.
PartsGeek is more of a scam than a business. Unscrupulous, IMPOSSIBLE to contact. They answer neither emails nor the the phone. SAVE YOURSELF THE HASSLE, FRUSTRATION, and MONEY. Avoid PartsGeek like the plague.
Ordering parts from here was my first mistake, I placed the order on Nov 6 and only because I had my truck tore apart. So upon searching I had a pop up from here the price was reasonable and the only reason I ordered from here cuz it said if you order before 3 p.m then you'll receive it bye Wed which would of been the 8th of Nov. And to guarantee it bye the 8th I purchased expedited shipping, Wed came and still no parts so I started checking the tracking # and no info available so I filled out a customer service request and all I got back was customer service is unable to see tracking info so I tried to make several attempts. Thurs morning I find a email saying your parts have shipped, so when I bought the parts a shipping label was generated but nobody pulled the order and when I finally got a hold of someone he proceeds to tell me we have 2 to 5 business to ship it, okay that's not what it said and why is it taking 2 1/2 days to ship my order when it said it would be here bye the 8th not ship it on the 8th. There's plenty of other places online to buy parts avoid this place at all costs don't make the same mistake I did. There customer service is horrible there incompetent,unprofessional, and they certainly don't back up there word.
Tip for consumers:
Don't buy from here
Products used:
Car parts
The sale states a 12 month warranty I purchased the clutch kit and had it installed by a mechanic who has 28 years of experience
The clutch release bearing failed after 2 weeks
All I get from parts geek is a fun around about replacing the bearing I strongly suggest you purchase from rockauto never had a problem witj
Tip for consumers:
Buy from someone else other than partsgeek
Products used:
Total clutch kit with release bearing failure
It's going on a month and still have not got a refund Took 30 minutes to get ahold of someone the guy just hung up on me when I said it's been a month process where's my money
I ordered a pre-loaded strut and was sent the wrong side. When I called to ask them to exchange it, they said I'd have to pay return shipping and for shipping out the new part. I tried tirelessly to get them to work with me, but they refused. There was no way they were going to pay shipping for the return or new purchase. Finally they agreed to pay shipping on the return but not the new part and shipping takes at least a week from them. I found the part cheaper on Amazon and with free 2 day shipping so I decided to bite the bullet and just return shipping to send the part back. Later that night after the hassle of repacking the part and going to the post office, paying shipping, etc., I got an email with the shipping label that they had refused over and over to give me. I called 3 different times. NOT WORTH IT BUY SOMEWHERE ELSE. I'D SUGGEST AMAZON FOR FAST FREE SHIPPING OR ROCKAUTO WHO USUALLY HAS CHEAPER PARTS ANYWAY.
Tip for consumers:
DON’T USE IT. BUY SOMEWHERE ELSE
Hello everyone i made an order online last night around 12:15 am next morning one of my orders was not in stock but on the site as available purchased part alone with the other parts needed to complete my full brake job check my email part is out of stock called after waiting on hold for 30 minutes i was helped by a phone rep which made it clear that i can not exchange this order for one that is in stock i asked why he said he has to cancel this one and i would have to pay again then i will receive my refund i then asked him i would have to cancel the hole order as there will be mixed parts that i would have to buy elsewhere he then explained that that's how it is everywhere and that i cant cancel none of my items as it has been over one hrs. Of purchase i then explained how is that possible as i have made this purchase after work hrs. He then said that i would have to wait for the order to be shipped to refuse order to then wait for it to process as a return before they issue a return to your card in other words you are trapped to stay with parts as that is a extensive colling period most people wont return like my self please be aware they are sharks and will ruin your order that you need with parts online they don't carry terrible place to buy online don't believe the 30 day return policy clearly does not work that way they define that rule with dirty sales tactics i would not recommend this place to my enemy...
Tip for consumers:
run run run run
Products used:
did not want none after they did not have my Maine part and the response was i cant issue you a refund you would have to wait till its delivered and have to tell the ups driver you refuse the order hopefully you don't have a job to waited for ups driver to refuse order and then wait fir it tio ship back and wait for them too process your return a good 15 days out of the part place is terrible
I placed an order from parts geek via there website and 7 days later the wrong part arrived. Called there customers service line and I was told that I would have to return part to get credit. Once returned, I was told that they would have to inspect the part and get back with me. 30 days later I was told that my account would be credited. I am still waiting.
DO NOT MAKE ANY PURCHASES FROM THIS COMPANY.
Tip for consumers:
Do not order anything from this company.
Products used:
none
Ordered part 8/9 stupid shipment changed carriers. Part arrived 100 miles away on 8/10.8/17 still no part. Called customer service and they hung up on me. First and last order.
Bought a window regulator motor assembly, for my 2002 Nissan Pathfinder, with COVID, couldn't get into my vey reliable mechanic for over a month, they have informed me it is NOT compatible, now parts geek says tough luck.
Awful customer service made the return policy was to difficult and I had to pay and order a whole new part because the less people are untrustworthy and scammers.
DO NOT BUY FROM FROM THIS COMPANY. THEY TRICK YOU INTO WRITING A GOOD REVIEW FOR THEM BY OFFERING YOU A FREE SHIPPING. I DID THAT AND THEY STILL CHARGED ME FOR SHIPPING. ONCE YOU PLACE AN ORDER, YOU CANNOT CANCEL IT. AND THEY MAKE YOU PAY FOR ALL RETURN SHIPPING AND HANDLING CHARGES. THEY HAVE A REALLY BAD CUSTOMER SERVICE. AND THEY SUCK AS A COMPANY.
I ordered a side mirror for a toyo RAV4 Saturday evening. It was delivered late Tuesday afternoon. It would have been nice to got an email saying my order had been received but it's all good.
Wrong parts after sooo much discussion concerning which part I really needed. Had to pay twice! They refused to listen to their own recording of me placing the ordet.
I have ordered bearings, and other parts from this site. They arrive quickly and it's the right part. I replaced the bearing on my car a year ago and it's still going strong.
DO NOT ORDER ANYTHING FROM THESE SCAMMERS!
THEY SENT ME THE WRONG CLUTCH KIT FOR MY CAR IT ENDED UP FAILING AND THEN THEY WONT REFUND ME MY MONEY $280.00 THEY HUNG UP ON ME MULTIPLE TIMES AND TOLD ME THERE IS NOTHING THEY CAN DO! DO NOT TRUST THIS WEBSITE!
Made a purchase 5/28/17 because they said they ship UPS/FEDEX. Part ended up shipping USPS so it got shipped back to them within a week. Called and they said refund in 3-5 days. Here I am over a month later and STILL no refund! Called them last week and they said 24-48 hours. DONT ORDER HERE! If you don't get your part they will NEVER give a refund! Now off to BBB website to report them.
Long shipping, Scammers and crooks... not once do they say you gotta pay shipping to send back core to get refund,,,,, do not shop here they are a bunch of thieves,, and use slow $#*! Fedex
Bought a fuel pump here. Dexter to make sure I got a good one. DID NOT WORK! Being a fuel pump, and not it's gasolinre contaminated, They sent me an RMA I can't use. No one will accept the package! I'm out $140 ona ap defective piece of ship that PARTSGEEK WILL NOT STAND BEHIND. DO NOT GIVE THEM YOUR MONEY. I can't stress this enough. And neither phone # is answered.
Was told that the part was OEM direct cross and it wasn't I could barely understand any of the employees because they broken English I didn't get any paperwork in case something happens to this and I had a 3-year warranty they told me I had to just download it off my phone I'm elderly I do not have a printer I don't have a way to download this off my phone PartsGeek doesn't care about any of their customers they're just pushing Parts people and we need to stay away from people like that there's other alternative Parts people deal with someone that will give you the honesty and paperwork
Recently ordered a tailpipe which my local garage had a hard time finding.
The young lady found the right part no problem.
Ordered it on Thrus evening and arrived LABOR day Fed -X
I have ordered from Parts Geek befere with actually faster
Service but it depends where the particular warehouse is located.
Fortunatley I never had any returrns.
I purchased a clutch for my 1994 Ford Escort 5 speed transmission from Parts Geek. I used
There online vehicle match tool and what was supposedly an exact match came up. I purchased
The clutch only to find out later I need the transmission also. It took my several months to
Find a 5 speed transmission for my car. When I got the transmission I took it to my mechanic
Along with the clutch I purchased from Parts Geek. The mechanic informed me that it was the
Wrong clutch for my car. He had removed the old one and showed me that they were completely
Different. I contacted Parts Geek about my situation. They only have e-mail as way of
Communication. They do not have a customer service department for you to talk to actual
Person. They do this so that they can ignore customer complaints and refer them to their
"return policy". This is not the way business is done when you have competitors that pride
Themselves on excellent customer service. I would not recommend this company to nobody.
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