PartsGeek

Wrong part was shipped and of course it doesn't fit. It's brand new in original packaging but PartsGeek.com refuses to fix their error and replace it since it was delivered more then 30 days ago, how convenient, $80 down the drain. Avoid and go with other vendors which actually care and stand behind their service.
Ref. ORDER #18-******* / TICKET #CS-*******

I ordered a direct ignition cassette for a Saab 9-5, which when installed, the car would not start. Put old one back in and car started. Swapped them again with same result. New part also made a peculiar smell while trying to start the car. So, I'm out nearly $200, and can't return it as it's electrics/electronics. I'm stuck with a defective new part.

They sent me wrong brakes and rotors after spending over $160 on their $#*!ty website. I looked up the parts by my year make and model and the rotor and brake kit popped up with my car description. NONE of the parts fit and I spent 3 hours trying to get them put on my car just to find out they're way too big. They won't answer and also expect me to pay to return them. So now it's going to cost me another $20 + just so I can get my money back and still have NO BRAKES. My brakes are shot and I finally thought I had the problem solve. Thanks so much parts geek for screwing me over. Don't order from them unless you want to waste your money and time. They don't care about their customers at all!

Chatted with a rep,ordered what the recommended, wrong part, upon return after I pay shipping, they won't return the money falsely claiming I installed the parts and presenting a bogus photo!

Ordered a muffler for a super duty, a box the size of a lava lamp showed up. Their return process is cumbersome and requires "review" when their shipping department is obviously working in the dark or something. May no mechanics ever order from them again.

Paid for expedited shipping $39! Site stated by 2pm. Received at 5pm. Requested refund of shipping cost only. Refused by email within an hour. They used UPS, they should be responsible for getting cost reimbursed. Buy local or dealer, equals out to be the same cost. Loyalty to a company means nothing anymore.

Package never showed up. Both UPS and Partsgeek said it's not their problem. The one other time this happened the vendor replaced my order at their expense. I shrugged that one off, went to but some fenders from them, and they wanted $200 for shipping and handling with a two week delivery time. I found the same parts at lower cost elsewhere, for $72 S&H, with a two day delivery.

Poor quality. I order an engine mount and it was defective. The car started to make a noise from the first month. I was trying to contact them through ebay but they keep sending this message (I am sorry but all of the information we have about the parts is included In our product listings title, description and images. We make every effort to ensure the information is accurate). Never order again.

They sent me the wrong item and instead of refunding me the full amount they short me $20. Why do I have to pay for shipping when the warehouse messed up? How is that even fair? I will never buy from these scammers again.

Never received my order and yet they continue to rate my claim as closed it's been 2 weeks on a $230 order. I'll never use or trust this company. Avoid the headache, keep your money and just use another site.

I received my order finally after waiting for more than a week. I opened the box and they packed two boxes inside one being damaged before even shipping out. I opened the box up package inside was opened and missing hardware for me yo install it. I called several times and no one comes to the phone. I chatted with few agents online and no help. I'm very unhappy with the customer service department after me being a customer for a very long time. Finally they got back to me saying to hold on the the part because warehouse needs to investigate further. I ended up buying another part else where.

Purchased a power steering reservoir for my vehicle. After waiting nearly one week for delivery, a bracket arrived but no reservoir! Called CS explaining the situation, took pictures of package and what DID arrive I received an automated response saying they'd received the pictures and not to reply to the email. Guy I talked to was rude and obviously unwilling to help! Now nearly two weeks have passed since I placed my order, I receive an email saying I would be credited for the purchase. Way to solve the problem PartsGeek! I still need the damn reservoir! Why didn't you morons contact me to see what I wanted to see happen?! First and ONLY time I will deal with you! One star is too generous!

My daughter wrecked her car I had her as part of learning order the parts to replace it. Unfortunately we ordered from parts geek it cost half as much to ship as it did for the parts themselves shipping is a rip-off here. Two parts were short because the box that they all came in was horribly wrapped. We called they were rude but submitted a claim to UPS. They told us it would be up to 30 days for UPS to complete their investigation. I asked if they would cancel those two items and give me my money back and they could deal with UPS take the parts back. They flatly refused my daughter. They hung up on her gave her a run around and we're generally rude and abusive to a sixteen-year-old. I called and told them I had stopped payment via the credit card company and they could work it out with the credit card company that they would I would hold their money up to 90 days.
Absolutely horrible company never do business with them as hundreds of people seem to have found out.

Cheap part yes, quality no and replacement policy even worse. I ordered a fuel pump and it does not work. I paid to have it installed and now PG wants me to have it uninstalled and returned to them before they will "refund" the part. Not send a replacement. And not to mention, I would have to pay to have it removed and then once they return a new one, pay to have that installed. But what gets me is they do not understand that this would leave me without transportation for however long it would take them to send me a new one and that due to their policy i will now have additional charges for labor. They need to change their policy. At least Amazon will send a new one and give you time to send the old one back in the mean time. I should have bought from Amazon or a local parts store. This is what I get for ordering a discount item.

This is my last trip to parts geek. Twice now I've gotten defective parts on two different occasions. Parts geek will not even respond. They show only good reviews on their site like they have a good rating when in actually they are horrible.

I ordered a new transmitter key fob. They sent me a key fob case, no electronics inside. They do sell both items. The complete transmitter costs about $22. The case only is about $10.50. They refuse to make it right. Very disappointed. Stick with amazon, never have an issue getting things corrected.

In the last couple of months I have made several purchases from partsgeek. The following day my email gets blown up with over a hundred telemarketers from every stupid product you can imagine! Then my phone starts blowing up with telemarketers even though it's on the Federal trade commission do not call registry! I have traced it back to PartsGeek it only happens after I buy parts from those idiots

Bought a Dorman side-view mirror. Installed but bolt stripped. No - I did not over-tighten the nut. The other two bolts are fine, same torque applied to all three. Tried to leave a review of this part at Parts Geek but there is no link to leave a review. Chatted AND called Parts Geek but they said there is not actually a link for reviews so the 3 reviews for the part are fake. Never doing business with Parts Geek again. Not recommended. 66 dollars down the drain. Will probably un-install the mirror and fabricate some sort of repair which will be stronger than the junk Dorman bolt.

The part I ordered came in completely wrong, it didn't match the description or the product photos. The reflection in the mirror was extremely distorted, like a fun house mirror and was so cheaply made that it had large gaps and made whistling noises as I drove. Contacted customer service and they requested the same photo over and over, with a new rep replying to each response. Eventually they told me it was my problem and to deal with it. I've opened a dispute with my credit card company. I've since read other similar reviews and only wish I'd seen them before ordering. I also left a review on the product itself that they never published or simply removed the negative review. Worst company I've done business with in a very long time.

They sent mother wrong part with the right sticker on it. A left hood hinge instead of a right hid hinge. It took three days of pictures notes and bull$#*! before I could try to return the part at UPS. The cost of shipping was only a few bucks less
Than what I payed for the part and shipping to start with. In the end it was a good chunk of wasted time and money. I will never use this company again.

I would not recommend buying anything from this online company. I purchased a set of front rotors that were warped out of the box. Thinking this had been resolved. I tried other issues that may cause a unbalance in the front of my vehicle with breaking. At the end of all the trial and error, it ended up being the rotors. Parts geek would not stand behind their product.

Sold me the wrong part, won't admit fault or send a return label to return the incorrect part. Do yourself a favor and shop with anyone other than Parts Geek. They will not be getting my return business.

I learned the hard way and now have to take them to small claims court, they take your money and send out defective products. Twice. Then they don't refund you, blaming it on their shipper. Don't buy here