PartsGeek

This is the 2nd time ive ordered from them and the 2nd time it has been wrong, then you have to return the item before the correct part can be shipped, and this never happens. Seems as if they will just ship out any part they have on hand then it is your problem to deal with.

I thought I was ordering a starter for a 2017 Kia Optima...not! #1 the specifications that was on the website was misleading, even the photo listed on website was totally different than what I received. #2 called customer service and was on hold for hours at a time and never once could get anyone to answer to even resolve this issue that was 100% their fault #3 returned product paying $20 to ship it back. #4 the refund was $10 short of total bc they didnt include their shipping price I had to pay to even receive the product! #5 I couldn't even find an email to contact customer support all there was an option for was to chat with a automated person online that just directed me 2 their help page every time! Poor poor service!

Website crashed several times, still took my money. I followed ALL prompts via their website to contact customer service and received NOTHING. After 20 minutes on hold I got a representative that HUNG UP ON ME after i mentioned they took money.
Im a college student who was just trying to find a replacement grille piece. Hope they enjoy my 25$ I lost after hours of searching for a DIY fix. Ive ordered one from Amazon with no problem but they didnt have the drivers side available this time. Wish they did.

I purchased front and rear, drilled and slotted rotors and ceramic brake pads for my 2014 hyundai elantra. The package was missing the rear rotors, the ceramic brake pads for the rear were also missing, and when I brought this up to the customer service rep, they gave me a run around about contacting the warehouse. The warehouse in the end provided me with a rma number instead of a return slip. They told me that regardless of who's fault, they would not reimburse me for the shipping cost or provide me the missing parts. Do not purchase anything from his website.

I ordered a Fuel Line Kit for my 1999 Mercedes ML 430; It advertised 3 Lines and only received 1 line. I called customer service and instead of making things right and sending missing fuel lines, they requested i return the fuel line, and re-order the same kit knowingly i would receive just 1 fuel line and not the 3 they are advertising; Or to pay extra out of pocket for the two missing fuel lines that were originally advertised in the kit. I spoke with supervisor Jader and kept referring to policy which does noting for the customer. Wrote a complaint to Better Business Bureau and a review here as well. Please file to the BBB to see some justice for its customers. Never will I ever order from this entity again.

Ordered a part that was clearly black on the website. They sent a gray part and then kept saying the site does not clearly state the part is black. Well, the site did not indicate the actual part was not black either. The picture showed black. Horrible.

Orderd a replacement mirror for a sprinter van and it broke instead of coming apart while attempting to change marker bulb that did not work. The mirror they sold me is not designed the same, and does not come apart for replacing components like bulbs or glass. Cheap cheap cheap. 220$s waisted. Thanks geeks.

I wrote them and said they sent the wrong bulb for my BMW backup light, they responded "Those bulbs fit many vehicles, Audi, BMW, Land Rover, Volkswagen and many others." I don't care about the other cars, it doesn't fit mine. So I ask for my money back or the right bulb, it's a $6 bulb, they want it returned but I have to pay for shipping. Great job with the customer service.

You guys better pay attention to the return policy they basically tell you, you can't return it. If you open it, try it and it doesn't fit... It's now used. So they keep the parts and your money! That's called scamming people. So no thanks! Take that BS somewhere else.

They sent all the right parts but I would like to get this car put together but hell is going to freeeze over before I get all the parts. Plus it is like dealing with the wizard of Oz when you have an issue... good luck getting ahold of any one. So I look else where now... I did get some parts in a timely manner but that seems to have been a fluke.

They wanted me to pay for the $135 to ship the wrong parts that came even though I chose the correct year, make, model, and trim. They wouldn't allow me to ship them back because I was a few days over the 30 day policy which was because of the Thanksgiving holidays.

Went to buy wheels for my car. Website said they had 4 in stock. Made the order. Received two. Waited another week. Called them, they said wait. Another week. Called again, they said the other two were being drop-shipped. I said that they claimed they were in stock. Another week. Called again and they said they'd look into it. Next day I get a refund notice that the two that weren't shipped were refunded. I called and said what am I going to do with 2 wheels? They said I could return them but shipping was on me. When I tried to ask why the "manger" I was speaking with hung up on me. I called back and spoke to the same guy who argued with me that he didn't hang up on me, and that I had finished speaking (how the hell would he know? I still had questions!) He then became belligerent, interrupting me constantly, and said he didn't care about my business. Absolute WORST service I've ever experienced. Totally got ripped off. NEVER DO BUSINESS WITH THIS COMPANY!

After lengthy "Chat" with Davin who wanted to make sure I was ordering correct parts, I placed an order. Prompt delivery…however when I opened the box the plastic packaging was already open and obvious not the right parts. Immediately called…and was told I would have to place a new order which I did the same day. In order to get a return label, they needed pictures of original shipping box and parts. If they determined they were unused, they would provide a return label which they did. Immediately returned items in the original box. Few days later FedX returned the package to me marked "Undeliverable". I had to file a complaint with BBB and PayPal along with all my documentation and pictures to get a refund to PayPal Account. Beware…if you check you'll find lots of reasons to avoid this company.

I ordered a wheel and waited for it to arrive. The UPS tracking number said it hadn't left their warehouse. I finally called, and got in touch with someone after waiting for 12 minutes. He told me it must have been lost in their warehouse and they would issue a refund. When I received the email that they would issue the refund, it was short the shipping & handling (When the package NEVER even left their building) I have now been waiting for over an hour to talk to someone, while waiting for an email response from them. I am beyond annoyed and wish I would have read these reviews before I ordered...

Bought 2 CV axles from Parts Geek. Received one correct item and one that was not correct. They authorized a return RMA, but the return shipping was noted as the responsibility of the customer regardless of who was at fault. I would have been ok with shipping back at the original price, but the return address supplied is California and suddenly the price to return was more than the part cost. It would have been well worth it to have paid a few more dollars for good customer service, and definitely would have been a repeat buyer. So, take my advice and think twice before buying.

I will never order from parts geek ever again I keep getting the run around one sales rep told me that the warehouse never shipped out the package and then I was told that the carrier lost my package and they are supposed to guarantee 3 to 7 business days now they have to reshiy parts

Hope you receive the right part because Parts Geek returns is TERRIBLE! I have returned probably hundreds, if not thousands, of items to other vendors and Parts Geek gets an F-. If I could give them 0 stars I would. They are a HUGE disaster. The customer service reps on the phone are nasty, unfriendly, and unknowledgeable. Stay away from these people!

Wish i would have done more research before ordering from thos joke of a parts store. Orderd brake parts for my sons mercedes w115. Payed extra to have the parts in 3to7 days but they were damaged in transit. How you damage steel brake rotors and calipers who knows

Ordered front and back rotors and pads as suggested by their web site as fitting my car, but front rotors were wrong size and did not fit. When requester a return to exchange it was denied, was told to order correct ones at twice the cost, but they looked for every reason to deny a legitimate return asking for shipping box and label when it was sent to the dealer for installation and dealer disposed the packaging.

Pls they do not HV return labels,, customer service is dum $#*! hell, pls don't waste ur time this place is ahost,, now I got wrong part no return an item my fault. In the future iwould not even order apart for model car from they dam Yankees,

Ordered a part online. Received a 0hone call stating there was a problem with my order. Cleared up the problem only to receive another email 2 days later 8ndicating the same problem and that they cancelled my order this time. Called and requested a supervisor and jester (figures rite) couldn't tell us why one person can say everything is good and your order will be shipped to speaking with and basically told us to go buy it somewhere else. Asked for a contact name and number of his boss and he said I can't give that to you. These people are liars and frauds. Left me stranded with a broken truck for 3 extra days 1000 miles from home and they just didn't care. I suggest you spend the extra money and buy from a company that cares about there customer more than themselves and has a moral code of ethics. This company is horrible.

Ordered a fuel pump for my Nissan 350Z. The fuel pump arrived in about 1 week, not too bad. However when I opened the undamaged box (can't blame the carrier) I found the fuel level unit was broken off the fuel pump assembly. I contacted them only to be given a return authorization number. I had to pay almost $20.00 to send their broken part back for a refund. I submitted a review of the fuel pump but since it was not favorable (I did not use any bad language) they did not post it on their site.

Purchased a part. PartsGeek incorrectly labeled package and now its lost. Their mistake but i have to wait 30 days for resolution. Absolutely no customer service. They keep sending me Return Merchandise Labels. I never recieved and tracking never said delivered. Not a trustworthy comlany. No number for customer service but they provide a number for purchasing. Want your money. But after they get it, your on your own!