PartsGeek

0 stars all around! First they didn't get my email correct. Which means they didn't send me any confirmation details. Called to fix it ( which took endless hoops / hours of there system). Just for them to tell me my shipment is on hold and I need to respond to an email. 1. How is my shipment on hold when I HAVE ALREADY PAID YOU?
2. I made sure they typed in my email and still haven't got an email from them it's been 3 days!
Believe the all the reviews they are *******% accurate don't be like me! Don't even waste your time on here! Please can we start a petition to shut these guys down so nobody has to go through what we are.

I should have read company reviews before ordering a blower for my truck. They sent the wrong brand that was clearly a used return from a ford dealer as the shipping label on the inside box shows it was not from the manufacturer. It was also cracked. Customer service is in India. Although I couldn't understand them well, they seemed to keep repeating the same script about "company policy" with no regards to anything I was saying.

I enter make, year, and model for my car. I ordered parts that came up on website. When they arrived, they are completely different. Parts geek will allow return, but with $80 shipping that I have to pay. Read the fine print. They do not cover return shipping, even if it is their mistake. Customer service guy was rude. There are plenty of other parts company that care about their reputation. Avoid parts geek like the plague.

Ordered a locking gas cap for a Dodge Ram 3500 Diesel and on there website it had a picture of mandatory setup for this cap to work. Mine was identical to there picture so I ordered it. Doesn't fit. The part that pisses me off the most is after you pay for it they pop up there little bull$#*! message that nothing is returnable along with no refunds… pretty much crooks in my opinion and wouldn't recommend them to anyone. Stay away from them!

Beware of buying anything large from this company. There were two other carriers/shippers involved and no intact was received. Parts geek only refunded me 300 dollars of the 657 since they said they couldn't get a hold of me. I paid for the items and shipping and 20 dollars extra for shipping insurance, but no items received and less than half of my money was refunded... scam scam scam... Nowhere did it say I had to acknowledge shipment before they delivered. That's why I confirmed address etc during buying process. Stay away. Use Rock Auto or some other company.

Ordered a driveshaft from Parts Geek. Two days later an empty box arrived. So far, Parts Geek has done exactly nothing to make this right, and have instead given me excuse after excuse as to why they can't issue a refund for something I paid for but never received. Do yourself a favor and buy elsewhere.

Ordered oil filler cap for late model Porsche. Illustration on Website was exactly what I wanted. Part I received was cheap knock-off that I could have purchased for one-third the cost on eBay. Contacted their customer service and have been totally ignored since. Stick with Pelican Parts... you always know what you are getting from them!

Because I had had correct parts before with these guys, I didn't think there would be an issue. When I finally got to my brake job, it was beyond 30 days and lo and behold they were the wrong parts. I explained that the label had been for an 05 Tacoma and showed them pictures of what came out of my 05 Tacoma and that they were not the same. After several email exchanges, they insisted there was nothing they would do because of the 30-day return policy. Now I have just wasted my money on parts that I cannot use. I will never use them again.

If you want a great price, and quick delivery these guys work. But if the part is wrong, get's lost, is damaged, you're going to get screwed. I got a part that was misrepresented in their web site, would not fit, and the only refunded me 80% of my money. Not cool.

Started out great. Warm and friendly gal took my order. Order took longer than expected to arrive. They packaged a 30 lb catalytic converter and manifold(30 lbs of steel and sharp edges with brackets etc) in a cardboard box with no packaging material. Resulting in a blown out shredded box and of course, a damaged part. Customer service call #1 was nice but the follow up promised was not made as of two days later.so call #2 to CS and guy threatens to terminate the call if I'm not "professional". I explained that he was the one being unprofessional because I'd already answered his question and requested a supervisor 3 times. Well, he hung up on me. Call #3 and talked to another guy who apologized but couldn't put me in touch with supervisor due to them being on a call. Waiting on response still... absolutely TERRIBLE! Not to mention the manifold flange had what appears to be dried epoxy all over it along with light rust all across it.

Purchased a window wiper motor that has a 12 month warranty. The part failed at about 7 months use. Followed there procedure for return authorization with all the required documentation. Was told a credit would be issued in 3-7 days. It has been over 32 days and they appear to have forgotten how to issue a credit. Not impresses as they have nothing to loose as they have my money. Don't take the risk with this company. They are an example of what not to be from the service side of business.

Parts never arrived just an empty box. I called they said they were refunding then set me up with a new order which still is not here. Then they send me an email more than a day later asking for pictures of an empty box that was already thrown away since I called them I did not know to keep the box and now they will not refund my money. Oh yea and still waiting on the other half of the original order I paid overnight shipping on and all it says on tracking is deliver to the city and state... no address. What a joke.

I purchased 2 Strut Assembly's paid for Express shipping and they sent the wrong parts. 18 Hours later they required me to provide a picture of the wrong part as proof which was sent. Still haven't heard back. I called customer service 2 times and after being on hold for around minutes each time they hung up on me. Are they doing this on purpose? Shipping wrong parts I'm sure happens but getting it resolved with these guy's is impossible. Customer Service is frustratingly poor.

I should have read the reviews first before ordering from them. Yes prices are hard to beat but customer service is part of the automobile business and they have none. I have tried to call there 800 number and stood on hold for over 20 min each time and been told i have used mu max open ticket allotment. Now im scared to send return and have to wait for my refund for fear i wont get it

Sent wrong part sent it back one day after receiving it two weeks ago and no refund or no response and this was trough eBay and they have been no help at all. It's only 78$ but if you add that up with a few thousand pissed of customers they have quite the scam going

Heater core arrived in an opened box, damaged,(both tanks dented). Shipping box had no damage at all. Obviously was shipped damaged. Return took almost 30 days! Little to no communication. Had to have eBay step in. Same Spectra heater core is available at AutoZone for $20 less. Would never buy ANYTHING from this company again!

If you don't order the exact part you need and take it out of its original packaging, then your stuck with that part and the 30 day satisfaction guarantee is just empty promises. They send me an email saying I would get a return label. Then they spam me with emails wanting mechanic diagnostics and proof the part wasn't bad or the issue and then not honor my return. I will never purchase from them again and you should think really hard before you do. I would have been better off paying a little more from a parts chain store with better return policies. At least I have the peace of mind I can return a part that is not needed.

When Parts Geek sent the wrong part. I had to pay the postage both ways, then a 15% restocking fee for their mistake. So my net refund on a $37.98 wrong part was about $7, and they get to sell the part again. So it's actually profitable for them to send wrong parts. The one I got came in a scuffed and obviously pre-opened box, so they may have "sold" it several times, collecting 15% each time. When I called customer service, the first operator disconnected me right after I said hello. Then, after waiting on hold again for a long time, the second operator referred to the wrong part on the invoice and blandly insisted that I ordered a part for a car I don't own. This company is, by far, the worst online business I have ever dealt with. Forget the good reviews--if they make a mistake (and from the fine print and their return policies, they must make a lot of mistakes), you will lose most of your money as I did.

Placed an order for 4 brake rotors, 2 front struts, and an air filter for a 2008 Subaru Outback from this company. Came to $345.16 with shipping and tax. Then remembered rockauto.com. Checked their prices and could've saved probably close to $100 and gotten the parts in 3 days as opposed to as many as 7 days. Next time I know.

I Placed an Order and when i received package it was extremely damaged, looked used. When i called them back i was treated with total disrespect and told i had no idea what i was talking about. Furthermore when asked, to speak with supervisor he said he was him. And for my refund IF they even plan to give me one i am to pay shipping back which costs almost as much as the total i paid them originally. What kind of business is this to have 8+ stars?! Must be mostly fake reviews because ive had better customer service and quality of products through garage and backyard businesses!

They pulled money from my bank account for an order, and then sent me an email stating how i needed to send a copy of my drivers license if i wanted to get the products id ordered. That sounds like a scam to me. Dont trust this website for ordering your parts. I even called in to make the original order and was disappointed in how their representative knew less about what came in the kit than i did. Dont bother calling in expecting quality advise.

Tried calling about my order that took 2 weeks attempting to get to me before it returned to the seller. Called Parts Geek customer service and talked to David who was very rude, unhelpful, kept trying to speak over me and even hung up on me when i asked to speak to someone above him. When i mentioned it he got angry said they "lost connection" and would never lie. Ordering all my car parts elsewhere from now on.

They falsely label their parts. Do not visit this site. They have poor cancellation on incorrect orders. I was looking for instrument panel lights and ended up ordering something completely different. They miss labeled the parts as Instrument lights.
I called to cancel within minutes but call was unanswered and hung up upon. I filled out a ticket on their system but am not hopeful of getting my situation resolved. Stay away from this site. Google needs to lower their status.