PartsGeek

How can a company screw up so badly that they sent a complete order wrong, five different parts! And then customer service is absolutely rude and guess what you get to pay for shipping it all back

I purchased an aftermarket hood for my BMW 325 and the thing is total junk. I wanted them to cover return shipping and they said no. Don't buy from these guys, they're parts are crap.

Ordered simple air filters for car. Shipped wrong ones. Rep said they would credit my account. Didn't happen. Had the gull to ask me to place another order. Never will happen again.

Wrong item sent and it cost ME $13.00 to return it. No reimbursement from PartsGeek. I'll never buy from them again. Stay away. RockAuto has same policy for returns. Another loser outfit.

Purchased on 2nd. Seller sent wrong item on 7th (slow shipping). Took days to get a return label 10th. Sent item back. Today is the 20th. No reply and no refund yet.

Follow-up by uberbayer1. Left within past month.

All i want is my money back for the UNOPENED part I returned after a week of trying to be reasonable. I have called and used their chat support and they are rude and will not assist in any way. This company is total trash. Foreign scammer customer service for starters. Still NO refund. The horror stories on the reviews for this company OUTSIDE of ebay are insane. I'm reporting to BBB. 5% - 15% of their sales are NEGATIVE reviewed. I'm gonna harass the execs on their Linkedin.

They advertise 'Lifetime Warranty' for an Arnott air suspension compressor (for Jaguar XJ8) but when you want to return the compressor because it failed after less than two years they state on their return home page there is no return after 30 days. I called and they told me they sell parts to E-Bay and then E-Bay is responsible for it. My documents showed no indication of E-Bay involvement. I have a Parts Geek LLC order number and all emails are from this company. After being brushed off for the first time I called again. Then another assistant said they would send me an email where I need to follow the steps. This email lead to the very same dead end as on their home page. No parts are eligible for return after 30 days (No exceptions!). The compressor did not last even two years and is one of the most expensive ones on the aftermarket. Because of the 'lifelong warranty' I paid a much higher price than elsewhere. This is false advertising and deliberately misleading customers by and making them believe they can rest assured in case of spare parts failure. Purchasing over Parts Geek is like playing roulette. Better purchase from a different merchant that has good reviews. I was stupid not to check their reviews first.

Refuse to allow return of unopened part because it was a little past their "strict" return policy. What a joke. Could care less about customer. Will never shop with them again!

My recent encounter with Partsgeek.com has been nothing short of a nightmare. I purchased multiple parts from them, Some of which turned out to be defective. These faulty components not only caused significant delays in diagnosing my vehicle's issues but also resulted in a frustrating and time-consuming experience.

To make matters worse, when I attempted to return a core component, Partsgeek.com refused to accept it, citing that it was outside their standard return window. This inflexible policy demonstrates their lack of accountability and disregard for customer satisfaction. It is deeply disappointing that a reputable auto parts supplier would prioritize their return policy over rectifying the issue caused by their defective merchandise.

Furthermore, the customer service provided by Partsgeek.com has been extremely unsatisfactory. Their lack of effective communication and unhelpful responses have only added to my frustration and disappointment. It is evident that they do not value their customers or take responsibility for their subpar products.

In conclusion, my experience with Partsgeek.com has been overwhelmingly negative. The sale of defective parts and their unreasonable return policy have caused unnecessary delays and stress. I strongly advise against dealing with Partsgeek.com, as their lack of commitment to customer satisfaction and product quality is evident.

This is the email from parts geek when i ask for a return for a bad part
Parts Geek Support <*******@partsgeek.com>
Today at 10:41 AM
A customer support staff member has replied to your support request, #******* with the following response:
No Label will be provided.
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement (regardless of the party at fault)
Customer Service SO WHAT THERE SAYING WE CAN SHIP YOU JUNK AND YOU PAY MORE MONEY IF YOU WANT TO RERUN IT

After ordering a axle shaft from them that came defective i called customer support and spoke to mike who informed me that the only thing they can do for me is sell me another one. Sad

I contacted Parts Geek before my purchase to make sure the alternator I wanted to buy has a built in regulator. "Yes it does", came the reply via email. So I ordered the part and - surprise - it did NOT. Getting in contact with the company afterwards proved to be an exercise in patience. They do not want to be called and talk to you over the phone, hence their phone number is not displayed on their website. Customer Support? Good luck with that one. Twice I was told by generic email that I would be contacted and provided with return information within 24 to 48 hours. After that: crickets. Eventually, after five or six days of nothingness, I sent another email, announcing I would be using their non-compatible part as an anchor. I finally received return instructions today, but although the fault was clearly theirs, guess who is paying for return shipping? Yours truly. It is very obvious that the people that work at Parts Geek either have little or no knowledge of the products they are selling or they simply do not care. I will certainly never buy another part from these people.

They advertised the part as NEW but it was obviously rebuilt. Customer service is an alien concept. Do yourself a favor, don't shop with them and tell your friends not to shop with them either.

How do you send me the wrong parts and then close the ticket for help? I ordered a hood, fender, fender liner and retention pins, as well as a grille for my 2005 Chrysler Pacifica. The grille was about 2 inches too short. My car never had a fender liner. Retention pins was too large for fender liner. I put fender on driver side and I put hood on. Grille didn't fit and I mistakenly drove vehicle to get air in tires and hood flew up and cracked my windshield. Hood is dented all up. Now I'm out $300 plus another $400 to replace windshield. Parts Geek won't exchange grille, refund me for fender liner, Retention pins or even make a good faith effort to rectify this situation, knowing im out of well over $500 for wrong parts which they should have guaranteed. I also have to buy new windshield, GRRR NEVER AGAIN WILL I DO BUSINESS WITH PARTS GEEK AGAIN. STAY CLEAR OF THIS HORRIBLE COMPANY. NO CUSTOMER SERVICE HELP AT ALL.

The site does not show all product details and will not refund shipping charges when the wrong parts are sent due to their mistake, even after confirming the part in a chat with partsgeek

If i could give them 0 stars i would. I ordered over the phone and wasn't receiving the order number to my email that i was told would come. I called back and couldn't get a hold of any reps so i requested a call back to my cell, received a order number that DID NOT WORK and waited 7 days for a part that was canceled 20 mins after i placed my order because "i requested to receive a call back" Called customer service and was told its nothing they could do. I will never order here again.

Ordered 2 new rear wheel hubs for a Toyota Corolla. Parts received as expected, but after installing noticed the bearings were loose in both hubs! Now I have to pay the shipping costs to return their DEFECTIVE parts! I may or may not get credit in 14 days or so (based on there strict return policy)(will keep you posted) but in the meantime my car is still broke. The representative wrote that I would need to place another separate order to get the part I still need. I DONT THINK SO! WONT BE USING THEM AGAIN.

Cant show proof of purchase because the purchase never happened due to this company being woefully incompetent. I ordered a part for my pick up. The site showed they had 4 of the item in stock. The next day they sent an email asking for a copy of my driver's license and a utility bill to be sure it was my own credit card I was using. I supplied the information and did not get a response. Called today and got the reply that the warehouse would send me a tracking number by tomorrow morning at the latest. Once I got off the call with "customer service" Ha. I happened to check my email and noticed that a half hour before my call I got an email stating my order had been voided since they were out of stock and that I could buy another product or wait 3 weeks to see if my item was back in stock. They have lost my business permanently. The WORST company I have ever had to deal with. Do yourself a favor and shop elsewhere don't bother giving them a chance, you will be so very disappointed. If I could give a 1/2 star or less I would.

It is just a nightmare website a big big scam stay away don't order anything from them
Very bad customer services end up losing money for these $#*!s

There prices are awesome but there shipping is Terrible, customer service employees were polite, I still have yet received my package, it was ordered on the first of March, if they could improve on there shipping, they would actually be a better Parts Company.

Screwed me over. Ended up with PayPal balance to use up. Lost 5 EXTRA days. Specifically asked if parts are in stock. They lied to me. Also charge separate shipping on all items. Dishonest.

Placed an order for the first time from them my shipping address was correct but when I looked at the tracking number they had shipped it to Staten Island I lived in Massachusetts their address was totally wrong I have been waiting 2 weeks for my 30 something dollars back but they refused said that there's an internal investigation going on the lady and man that I talk to on the phone where rude and hung up I just want my refund I usually don't write bad reviews but they made me so mad I had to I should have stuck with RockAuto that the best but I figured I'd give these people I try and they screwed up

After nearly an hour on phone, order was billed to card and I was waiting on parts... next day I received phone call saying they need driver license photo to take my order off hold! Call my credit card company, card went thru, still my order on hold! Then wanted to know if I got email they never sent, sent it while on phone... The phone bill I sent wasn't enough... I forwarded my bank statement... This service had me doint things I never had to do in my life before to complete order! Thoroughly unsatisfied... Oy Vey

I ordered a cam received a box of pushrods i called to fix problem and they hung up on me called again and some bozo told me to fax him a picture of the part i got i guess the moron did not know the differance between a cam and a pushrod. I deceided to get a refund from parts jerks but they kept hanging up on me. Thats how they handle customers they always have a lame excuse let them sink dont do business with these guys.