PartsGeek

I ordered a brake caliper and they charged me a 35 dollar core charge said send the core back and get the money back i asked about return label said call get a RMA number and will send a return label called 4 times they finally said you pay to send it back really i was told a lie i will not buy another thing from them i have bought plenty they lie to get your money

Part was reasonably priced, and arrived quickly, but was the wrong one for my truck. That was not my fault, the website said it was the right one. One of the main connectors at the base of the steering column was different from the one they sent me. Rather than fight with a return, I was able to use my old clockspring connector by cutting it off and reattaching it to the partsgeek clockspring by soldering and heatshrinking the 6 separate wires (color coding was close, but not identical, but location in plug looked similar). It ended up working, but was a PITA. My original connector is on the right in the pictures, the PartsGeek connector is on left and was a different shape.

Purchased a replacement exhaust for my 2012 Honda. I get a text message while sitting on my front step that the parts were delivered via FedEx. No parts or boxes to be found. I contacted FedEx which told me to contact the vender. After contacting the vender I received an email to contact FedEx. Back and forth with no resolution other than claim fraud on the company and request a refund through my credit card company.
STAY AWAY FROM THIS PLACE AT ALL COST!

DO NOT DO BUSINESS WITH THEM. They have cheap prices for a reason. THEY SENT ME THE WRONG PART, after countless emails and phone calls, PARTS GEEK REFUSED TO REFUND ME MY MONEY. No moral ethics whatsoever. Spend the few extra bucks and go with Auto-zone.

Worse online company I ever dealt with. I suggest that if anyone wants to purchase anything from them, DON'T. Try to call the phone number they give for sales or customer support first. That will tell you everything. You will be put on hold for about 20 minutes and then you will get a recording that they are too busy and to try back later on, then it will hang up on you every time. You can never talk to a person. When you fill out a support ticket they might get back to you in 24 hours, but the answer to your question was not answered. Then you have to fill out another support ticket and wait another 24 hours. The same thing happens. I wish I paid a little more money for the parts I ordered, but with a reputable company. They sold me headlight assemblies for a car and both parking / signal lights melted and don't work after a few months of use. They melted within a month of each other. This is a fire and safety hazard. They do not want to know anything about it. Please stay away from this company and go with a better qualified online service.

WORST PLACE TO ORDER FROM, I CALLED FOR A FUEL PUMP FOR MY TRUCK THEY ASSURED ME IT WAS THE RIGHT PART THEY WERE SENDING LOW AND BEHOLD IT WAS NOT AS A MATTER OF FACT NOT EVEN CLOSE,,,, CALLED CUSTOMER SERVICE THEY ISSUED A CALL TICKET, SEND ITEM BACK CALLED A WEEK LATER TO FIND OUT WHEN MY MONEY WILL BE REFUNDED WAS TOLD 45 DAYS! RIDICULOUS TO SAY THE LEAST, THEY DO NOT STAND BEHIND THERE PRODUCTS AND HAVE COMPLETE MONKEYS AS CUSTOMER SERVICE REPS HORRIBLE CUSTOMER SERVICE HORRIBLE RETURN POLICY EVEN KNOW THEY SENT THE WRONG PART THROUGH NO FAULT OF MY OWN WOULD NEVER DO BUSINESS WITH THEM AGAIN BUYER BEWARE IF YOU ORDER I ASSURE YOU THERE WILL BE PROBLEMS WITH THE ORDER DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE. IVE BEEN SHOPPING AND ORDERING PRODUCTS FOR YEARS ONLINE AND HAVE NEVER DEALT WITH A COMPANY LIKE THIS AGAIN SAFE YOURSELF THE HEARTACHE AND MONEY FROM ORDERING FROM THESE PEOPLE.

I ordered this part for my Audi Q5 on a Friday and had it on Monday! WOW! When they said 5 -7 days! The warehouse in MY state was closed, so they sent it from another one- GREAT!

Fits perfect and NO LEAKS unlike other brands, like DORMAN. A leak may cause engine damage or a loss of $50 in high dollar oil and a big mess!

Parts Ordered
2011 Audi Q5 Oil Filter Housing Cap Price: $35.98 Service Contract: $3.95 Qty: 1 Part #: SK*******

Sub Total: $35.98
Tax: $2.52
Service Contract: $3.95
Total: $42.45

This part save me $78 even with a 3-year warranty! The dealer gives ONE YEAR!

I got 4 YEARS by using my CitiCard Mastercard!

Be careful when searching because almost bought the first one on the list, which was more because it came from a different supplier but was the EXACT SAME PART! They DO NOT give the lowest priced on first.

One was $28.00 MORE at $64.98. Mine was $36.98

I PURCHASED A MANIFOLD FOR $388 AFTER 40 DAYS MY CAR WAS BACK IN SHOP SAME PROBLEM... BUT NOW IT WAS THEIR DEFECTIVE PART... I HAD TO BUY ANOTHER ONE RETURN BAD PART... OK GOT NEW PART IT WAS INCOMPLETE I HAD TO BUY A COIL KIT (THE 1ST ONE CAME WITH) WHEN I CALLED THE VERY NEXT DAY THEY SAID THEY WOULD REMBURSE ME WITH PROOF THE RECEIPT FROM MECHANIC... I SENT IN 3 EMAILS WITH IT THEY GOT IT AND NOW 3 MONTHS LATER THEY ARE SORRY BUT MY 30 DAYS IS UP! WHAT? OMG TERRIBLE DONT DO IT TO YOURSELF GO ELSEWHERE THEY SUCK!

I tried for over a week to get this. NO part and no refund on the money. I had proof that I never got it but still they are not honest people. Run away from this site

DO NOT PURCHASE PRODUCTS FROM THIS WEBSITE.

HORRIBLE CUSTOMER SERVICE. THEY WILL PURPOSELY SHIP YOU THE WRONG PART SO YOU WILL NEED TO RETURN IT, WHICH IN TURN, YOU PAY A 20% RESTOCKING FEE.

NO ONE WILL HELP YOU. THEY ARE CROOKS.

MAKE SURE YOU DO NOT JUST TAKE MY WORD FOR IT. RESEARCH 'PARTS GEEK RIP OFF" - READ FOR YOURSELF.

Can't believe this just happened as it's a first, but called to ask questions about a part I had ordered and when he got tired of talking he just HUNG UP ON ME! Literally, hung up! NO CUSTOMER SERVICE at this company! Go anywhere else!

After receiving the wrong parts I was given a return Authorization number and a address to return the wrong parts. After 2weejs of waiting around for refund to my bank I called parts geek and was told to provide a tracking number. I told them that I don't have that receipt anymore and I asked why there Return Authorization number wasn't sufficient. They simply said that if I don't have my tracking number I lost my money and parts! No where did they say to me that I needed a tracking number to be refunded until after the fact. So if you want to be treated like crap go ahead and order from these wiezels.

Tried to return a part. They gave me a RA. Told them I did not have original box but I would go buy even heavier box. And said it would be ok. Then she said let mw check with warehouse. I wait 2-3 days no response and you can't get their phone system. Finally started chatting and they HAD NOT EVEN LOOKED AT IT AGAIN. HAD TO Give THEM ALL THE INFO AGAIN. And said NO, not without original box. TERRIBLE CUSTOMER SERVICE TERRIBLE RETURN POLICY. MY LAST ORDER WITH THEM!

Do not use this company. They purchase damaged goods, pack them and then deny return claims on insured packages which were not damaged in shipping. Outrageous that they are still in business.

Ordered a number of parts, sporadically arrived from various places, doesn't look they actually stock anything, just front for other warehouses. They shipped several boxes on a single tracking number, one box never arrived. They have no way to contact customer support, support emails go unanswered although they claim 24hr response. Other review sites recommend calling your credit card company and freeze the funds, they will either ignore the card company and you get a refund, or they will respond when they don't get paid.
NEVER ORDER FROM THIS COMPANY!

I purchased 4 items from them. One was completely wrong. One was the cheaper version of what I actually purchased! I had to return a part which I am still waiting for credit on. After reading reviews about DIY solutions headlights I purchased a set for $421. They had a cheaper version from DEPO at $190 each or $380 for both. I was sent the cheapest version but paid $40 more for the better option. I told them I would keep them but wanted them to credit me the $40. They said I would have to return them and purchase again! I told them they would just send the same ones back to me. I was told that it all depends on what warehouse was sending them out. So if you buy a $300 part you may receive the $100 part instead! Crazy! My advice to anyone buying from them is DON'T! If you do buy from them get the lowest price item you are looking for because that's all you'll get! The customer service does not exist! Everything they screw up becomes your problem to fix! Your time and your expense! Horrible.

My boyfriend bought a couple parts from them (two separate orders for two separate cars) and only received the parts from the first order. For the second order the shipping tracker said it had been already delivered but it hadn't been. He ended up calling customer service and they told him the order had been canceled. They never informed us the order had been canceled and said they had canceled it because they suspected it was fraud. They offered no other compensation other then a refund on their end for their f*ck up.
TLDR: We waited two weeks for parts that never showed up and our order was canceled without them telling us.

Every time I call I am placed on hold then the phone hangs up. I placed an order over 2 weeks still unable to track it. Where is my stuff!? Do not order from this company

The only reason I am rating the company a 1 star is that 0 stars is not an option. This is the WORST Company I have ever dealt with. They are drop shippers and have no idea what their parts are. When the part is wrong the try to weasel out of paying return shipping. When told them the wiring harness was wrong and not for the truck they sold it for. Their response was to cut my wiring harness and since could modify it in that manor they would not pay return shipping. My suggestion is TO RUN NOW. The good reviews you are reading are all solicited by them for a 10.00 off coupon. RUNNNNNN FOREST RUNNNNNNN!

Parts Geek WILL NOT pay for return shipping if you order online. They were very rude and put the blame on the customer. Heavy parts can cost over $100 to ship returns. There is NO NOTICE of this policy on their website. Very poor customer service and bad business practices. DO NOT DO BUSINESS WITH THIS COMPANY!

I ordered a pice of trim for my hyundai the next morning I saw my order on my card it was for $192.94 I ordered 1 pice for 53 dollars I contacted them first thing the next morning they said it was to late to cancel it and they told me me just to refuse the order when it's delivered and ups would ship it back and they would give me a full refund they lied they charged me 23 dollers for shipping they lie to you and then cheet you I got custed out cheated and robbed only buy from them as a last resort

I never received my parts because Parts Geek will not ship to a P. O. Box. I live in an area that does not have mail delivery services. I used my physical address manipulated in a manner where the U.S. Postal Service would accept it and get the shipment to my P. O. Box. Parts Geek used my physical address only and the delivery was sent back twice. I submitted a support ticket explaining my situation and asked could they possibly ship using a different method of delivery and this was my response:
A customer support staff member has replied to your support request, #******* with the following response:

Hello,

Thank you for your inquiry.

No, we do not ship to PO boxes.
If the shipping provider is having trouble finding your location, we can only suggest trying to ship somewhere else, like a shop, a friends or families in a near by town.

If not, then unfortunately, we will not be able to get the part to you.

Customer Service
Parts Geek LLC

As you can see, they didn't even respond to the question about using a different method of shipping. This customer is gone forever.

Ordered an oil dipstick & holster funnel from this website. When I went to checkout, my shipping charge was $3.45. Added a breather hose & it showed a seperate shipping charge just for the hose itself, for $7.50. My card was charged for the cost of all 3 items & both shipping charges. A week later, I receive the dipstick & funnel, but no breather hose. No explanation for my missing part on the invoice, packing slip or by email, NOTHING. So I email them after several futile attempts to contact them by phone & get a response stating that the hose was out of stock & I should look for a refund to my card by the end of the week. I emailed them back asking if I'd also be receiving a refund for the $7.50 seperate shipping charge on this out of stock item, to which they responded that I would only receive a refund of the $3.45 shipping charge if anything. Yes, they actually said "if anything". At this point, I'm just OVER it & don't choose to argue with these morons about the 2 seperate shipping charges & decide to just wait patently for my refund. 4 days later, still no refund, but did receive an automated email telling me my refund had been processed, and guess what? Its only for the cost of the missing hose, NO refund for shipping whatsoever. Now I do realize its only $7.50 they're ripping me off, but its not about the amount, its the principle. Save your money! Its not worth a lower price if they steal your money on shipping charges for out of stock items, PERIOD! Will definitely be reporting to the Better Business Bureau!