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PartsGeek has a rating of 1.1 stars from 1,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsGeek most frequently mention customer service, return shipping, and credit card problems. PartsGeek ranks 881st among Auto Parts sites.
This company does not typically respond to reviews
I have a 2013 Ford focus SE that I unfortunately bought crappies front suspensions with through a known website ask them for a refund they would not give it which was a bad experience however I decided to take a chance in order with parts geek the right passenger suspension drove through the snow and through the hell and was quiet as a church mouse so I ordered the driver side now to replace the crappy ones I had and the car is running like a dream instead of a nightmare their customer service people are very very friendly and accurate and if I was to say one thing to potential customers do not go anywhere else how can you lose they offer you a money back guarantee plus a one year's manufacturer's warranty it's a win-win situation for all
This company makes is almost impossible to get a return. Attempt to use their online return feature only says "Your part is on the way, Please allow time to receive your part before setting up the return." This error continues until beyond the return policy date. Convenient. Don't use this company as you will be supporting a company that doesn't operate in good faith to it's customers. You will spend hours on the phone on hold with no resolution. Attached Photo shows the error persisting past their return window.
When we first heard of them we we're iffy too but decided to try them and was amazed, we've been going to them for a lot
We have bought from Parts Geek more then once and I'll tell ya they have great products that are normally a little cheaper then in store and great quality, their shipping says 7 to 10 days normally but order something Friday and we normally have it come Monday or Tuesday. We LOVE THEM and HIGHLY RECOMMEND THEM
Tip for consumers:
They are fast and easy and anything your unsure about you can call and they can help you
Products used:
Ball joints and Rear inner fender
This company is extremely dishonest. Sold me a defective part. I completed the paperwork tor an RMA and return shipping label. I got an email that says refunded on July 7th, but today is July 21st and still no credit on account.
The part shipped from RKQ in Washington State, I ordered through Parts Geek and the invoice is from Value Auto Parts. Impossible to reach anyone by phone or email at Parts Geek or Value Auto Parts. The LKQ guy just says he can't help. Go through Parts Geek. Defective part came from CHINA like a lot of other cheap crap.
Says it all in the title. I called a sales representative of parts geek to send me the front wheel bearing for my car and they sent me the rear, which doesnt work. So I ask for a refund and they tell me i ha e to pay to ship it baxk... Thatll cost me $20 for a $60 part. It was partsgeek fault! I call to get a manager to send me a shippi g label because of this and they wont do it. Horrible!
These people are the worst people to do business with I mistakenly ordered shock absorbers from them on eBay and then immediately asked for a refund and cancel my order contact the seller several times and all they want to say is go to the product page and all the information will be there what to do if you get information about the item all I wanted was a refund and cancel the order and I can never do this I had to make an investigation with eBay to step in but still now I got to wait for my money so I can purchase the correct item I would never purchase from them again
Googled my 1993 ford ranger clutch master/slave clynder, partsgeek came up, $101.39(something like that), so I went to the site. The same photo came up with the discription clutch master/slave clynder and again the photo with the master and slave clynder, I ordered it when it came I noticed it did not have the slave clynder in it. I got ahold of partsgeek and they told me the kit did not come with it and it would cost me extra for it. I could have bought the complete set off another site for a few dollars more, not fifty and wait another week.
Partsgeeks are crooks, completed with false advertisement!
Do Not Buy from this site. It's a Scam. My daughter bought a product it's been 2 months. Never came She emailed them many times. Never heard back from them. PLEASE DONT BUY FROM THEM. CHECK OUT HOW CHEAP ITEMS ARE. THEN GOOGLE ITEM YOU WILL SEE ITS A SCAM! Low prices to get you to buy and give them your hard earned money. They are located in HONG KONG!
Tip for consumers:
Google your product first. Then see how much lower the price is on this site. You know they get you to buy from them because the prices are low. They take your hard earned money and never email you back.
Products used:
Toy
I am very frustrated, upon receiving this item the box was severely damaged, opened it only to find the alternator plug is broken, the box was dropped and not handled carefully.
Horrible business practices. They keep your cores, charge you the shipping costs and are horribly rude. There are plenty of other places to go. BUYER BEWARE
Well, as it turns out the motor assembly I ordered for my van was NOT the fault of Parts Geek, I apologize for bad-mouthing them. Further investigation revealed Cardone, the manufacturer of the assembly is the party at fault here. When I called them Cardone could neither confirm nor deny the part THEY specified was correct... what the H3LL! If I had purchased a Jap car I bet this would never have happened. I will not buy another Ford, GM or Chrysler product ever again. I've been buying American cars since I graduated college back in 1980 but after all the blood, sweat and tears I've suffered over maintaining these vehicles I AM OVER IT! My wife's 2000 Toyota Tacoma truck has never been in the shop for a problem, ever, can't say that for any of the 17 American vehicles I've owned thus far. My next vehicle will be a Toyota... sorry Ford, GM and Chrysler, ya'll had your chance and you blew it.
I have the wrong part and NO way to return it. There is NO customer service at Parts Geek and you will be buying at your own risk. I am out $140 with no chance of ever seeing any kind of refund.
This is a preemptive review. I am hoping PartsGeek is I'll do the right thing and I can have a positive update.
I ordered a strut bar for the passenger side my car, item #*******. The website described this piece as "the front right." I hope we all agree that is the front passenger side. I was sent the front driver's side. I called in, and the lady over the phone was pleasant. She assured me that they would send me a shipping label for the return and placed another order for the correct item right there in the spot. Of course I had not yet returned the first bar, so I paid out of pocket for the second item.
The replacement bar comes in and *has the exact same item number as the first bar (#*******)* but this time it is the correct item.
Meanwhile, over email, PartsGeek tells me they cannot send me a shipping label because the website described the item as the driver's side. It *does not*. And even if it did, that means they still sent me one of the wrong items because I have two strut bars with the same item number and yet only one of them works. After I sent photos of the item number from my receipt and the description of what the website says, I was told that they would ask the warehouse and to not respond to the thread until I heard back from them.
I called today and the guy who answered was incredibly unhelpful. He took my number and told me that a supervisor will call me today, with no specified time.
Do not buy from these con artists.
Ebay purchase. New poorly made control arm. Returned per their special instructions intended to get past Ebay customer protection. NEVER REFUNDED - NO REPLIES. EBAY is to blame also for letting them continue to sell
Do not buy from this site send wrong parts will not take responsibility you pay for shipping to and from they are not reputable showing pictures do not even look close they will not make good...
Tip for consumers:
sent wrong part would not pay to return cost $31.66 to ship back for a $75 part
Products used:
ac condenser
I ordered a chrome piece from partsgeek on e-bay for my jeep grand Cherokee. It was packaged in a box and wrapped in foam wrapping. I took it out of the box and wrap to find several scratches. One was about 6 ½ inches long. So they sent it out with scratches on it. I clicked the return item and sent pictures of the scratches on Nov. 4. On Nov. 5 they accepted my return. It took them till Nov. 8 – three days later to send return label. We dropped it off at Fed Ex on Nov. 11. They received it on Monday the 14th according to tracking. On the 16th I emailed "Where is my refund?" Again on the 17th "Where is my refund?" On the 18th I had e-bay step in because I still haven't received my refund and it was 5 days later. They found in my favor and issued a refund. What is wrong with this company? They sent out an item with scratches on it and then they don't want to refund the money.
Tip for consumers:
Don't order chrome pieces, they come scratched already and then it takes forever to get a refund
Products used:
Chrome grille piece
Horrible Horrible Horrible
Horrible Horrible Horrible
I ordered a set of 6 ignition coils for an MBZ 320
3 Coils arrived out of 6 ordered with shipping manifest confirming this.
Because i was at the mechanic already I had them purchase and install the missing 3 coils.
PartsGeek experience:
- impossible to reach customer service by phone. 20 mins hold and then disconnect on many occasions.
- submitted online ticket and tried to communicate via customer support ticket emails. No meaningful answers, no refund, no shipping of missing coils so i can return (as they stated) for refund. NOTHING but meaningless and misleading and confusing lying via CS messages.
Despite sending them their own packing list.
HORRIBLE. DO NOT EVER USE THEM. This is a month later and still not resolved
I bought a catalytic converter engine pipe for my Subaru from Parts Geek. It failed in 11 mos. They told me it was still under warranty and I need to send it back for maybe a refund but no replacement.
That part cost me about $500. I broke down on the road and had to get towed. I have to pay to have it removed. I have to pay to ship it back with insurance.
Then I need to wait to see if they will refund my money. All the while my car is at the shop!
Other reviewers have sent their bad items back and never saw their refund or even the parts again!
If I don't have a car I can't work. Now I have no car or alternative transportation. I can't afford another $500 cat converter. Based on the poor reviews of Parts Geek I doubt this will end well for me! I don't trust them! What ever happened to honest company's with integrity? They take no responsibility. I guess I screwed up and should of read more reviews on this greedy company, they always hold the cards!
Next time I will pay more and buy local…..
Tip for consumers:
I should of read the Parts Geek reviews first before purchase.
Beware of the fine print on warranty issues.
Having buyers paying for defective returns
is unreasonable and unethical. Buyers should be considered “Victims” if a part goes wrong!
Products used:
Dorman Catalytic Converter for a Subaru Forester
Order a part for my 1995 BMW 325i. On the web page it said it was the correct part when I received it I noticed it was not right so I called customer service only to be told they they weren't mechanics they were pencil pushers then got hung up on. So I called again a different person answered and told me the same thing that he was not a mechanic then proceed to yell at me and indirectly call me stupid and told me that it was my fault I ordered the wrong part and they would not be paying for shipping if I choose to return it. Very unprofessional people that work at that company and I will never buy another thing for them and I will be sure to let everyone I know not to buy from them either.
If you want to get the wrong part then get charged for return shipping order with partsgeek.com very rude and disrespectful company dont spend ypur money here!
Ordered $50 worth of parts, never received them and FedEx/USPS can't help. No response from anyone in Customer Service. SO ANNOYING, I'm just going to eat the $50 and badmouth this site whenever possible.
Very misleading on the parts tried to call was on hold 10 mins. Automatically hung up on me sent an e-mail no resonse from that. Would have rated them less than 1 star but was'nt allowed.
Thanks for ur mess up he's gotta cobble his old pipe BK together so they can make it to work who's running this place a bunch of meth heads gee I was gonna order parts well not from sum dumb company that can't get their $#*! rite ur probably located in china also I wouldn't doubt it an if ur american gee no wonder people order from china get it $#*! together dam I give u no stars for being stupid I'll try rock auto. Then to ship it BK u need a mr something code shove it company ur lucky it ain't my part of personally deliver it an make sure I get the rite part the old one might be stuck up customer service asses you actually should give the part free now since I guys can't get anything rite pathetic company
I ordered a fuel pump for my suburban. They sent the wrong one. 187 questions later and they STILL have yet to send me my money back.
Never use these cocksuckers.
Tip for consumers:
Use another site like 1A Auto
Products used:
None. They sent the wrong product.
I purchased an action crash mirror from them for my 1999 Honda Accord that stated "Part Number: *******9746
Notes: DRIVER SIDE POWER DOOR MIRROR; PAINT TO MATCH; FOLDAWAY; MAY REPLACE 98 FIXEDDESIGN
Position: Left - Driver Side
Quality: Premium - High quality new replacement part.
This was not the part I received. That part I received does not even bolt up to my car. Now I have to send it back pay for shipping and order a new one. So far the other parts I ordered as well are crap also. I highly recommend going anywhere else. Parts geek sucks and need to be shut down. They are selling garbage that does not even fit the cars their website claim they do.
TERRIBLE POLICIES AND CUSTOMER SERVICE
I ordered an alternator on the Parts Geek website where their 'fitment' chart states it will fit a stock application. IT DOES NOT. Not even close. Now I have to pay to return it. Basically I get stiffed for shipping the wrong part both ways + wait 30 days to be reimbursed. Don't bother trying to get help through their phone service. Of the two numbers one has extreme wait times and the other just hangs up on you immediately. It's the worst I've experienced in many years. There never was an apology or the slightest attempt to make it right. TERRIBLE POLICIES AND CUSTOMER SERVICE
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