PartsGeek

Waited over a week for the product just to ship and never did. I had to call Parts Greek and was advised there was a "problem with my card" but the order went through and I was sent an order confirmation. I was never sent anything to my email about my card not going through. So while on the phone with the rep I used the exact same card to pay for it again and the rep advised it would ship that day. Of course that was not the case and it still took a few days before it ever shipped. To add icing to the cake when I finally received my order it was missing a ball joint out of the package. So again I had to call parts geek and i was advised I would have to ship the item back and get a refund. Only after I argued about this the rep advised the supervisor would see if the distributer could ship the ball joint but if not we would have to ship the item back and then we would be issued a refund. This company is the biggest joke ever!

Placed an order and was sent to the shippers warehouse where the claim they tried to get in touch with me for delivery but they never did. It was returned and I was charged $300.00 for something that was never shipped to me. They got in touch with me to tell me they weren't giving me my shipping charge back so how did you not get in touch with me for delivery. People beware. Very, Very, upset and will never use them again.

When parts are needed they should ship with a reliable service rather than waiting a month for parts

Brought a kit for 2000 ford f 150 and was missing one part and they wanted me to send the while box back just to get one part outta 12 parts or so that was ordered when they clearly sell the one part separately but they say can't break apart kits. Well if you can buy it separately why can't the part be sent I mean it was your employee that didn't put what I paid for in the box now I have to go in my pocket to buy the part I already brought not to have to waste anymore time and money on going 45min away just to Ship the box back off not counting pull the parts back off that I had already installed passed with parts geek rite now and I want be ordering from them it was your fault you should fixed the problem your employee didn't do their job and put all the parts in the box

Had an issue with 3 parts out a kit that I ordered from them unfortunately I didn't notice till I had already had most of the parts in the truck. They told me they couldn't do anything unless I sent the entire kit back but there website says they won't take back installed parts. So after fighting with them to no avail I left a nasty profanity free review on the BBB website and within a week they emailed me saying that they refunded me the full amount of my purchase with no need to return the parts. I'm still only giving two stars since they couldn't handle this directly and I had to involve a third party to get a resolution.

I used them and they did not deliver my part and are insisting it was delivered which it wasn't! The mailman confirmed it was not delivered yet they are insisting it was based on location data supposedly provided on a priority mail package which is impossible because it was not delivered to my address or any of my neighbors! Parts geek is a scam and will not deliver your product or cancel and refund your money for the order!

Ordered a pair of exterior side mirrors for 95 F-150 I have in Mexico and they were exactly as shown and delivered on time!
I'm impressed with the ease of purchase, quality of the product and stunned with the delivery during this period of time on the US!

I ordered a part from this site that ended up breaking. After contacting the manufacturer of the the part, I was told I needed to contact Parts Geek. When I called, Parts Geek recused to help. The man I was on the phone with literally laughed and then hung up. Horrible customer service.

Bought 2 Motorcraft rotors. Axle nuts were suppose to be included, but were not sent. Talked to 5 different people in customer service and 4 said axle nuts were not included. I sent a screen shot to the 5th person to prove it said "AXLE NUTS INCLUDED!" He then said it was a misprint. Won't buy from them again. They lost my trust.

Read their fine print BEFORE ordering. NEVER TRUST THEM!
They send you wrong parts purposely and don't honor their product promises. You'll get the wrong parts for your car then they argue that they won't except returns and scam you. It's the W I S H.com of ordering car parts. RUN! Huge Scam Company!

All times I ordered from this scam company I got wrong parts ( ordered 2 rotors for super duty truck and got one shock for idk what) or received broken no good parts and all times partsgeek held my money ransom for 30+ days and I still had to order the part elsewhere. NOT ONCE HAVE I RECEIVED A GOOD PART I ORDERED NOR HAVE THEY MADE IT RIGHT ON THEIR END. No replacements only refund and you will be out at least a month and YOU have to do all the footwork shipping it back with absolutely no compassion from the company or anyone you talk to from the company. Most unethical shady business Ive dealt with. I get better products and service from China.

I recently ordered 2 gas tanks for my 1985 chevy silverado. I received the tanks without the gasket needed for installation. I called parts geek and told them of my problem. They informed me, that i would have to send back both the gas tanks back, to get my gaskets for my tanks. I will not use this company again. Note i am a very unhappy customer. Parts geek do you understand that it is the customer... like me that keeps you in business? You as a company need to make this right, until then i will do everything in my power to spread the word that this company is not about making the customer happy. Sighed very very unhappy customer!

I bought a wheel cylinder for my truck. They sent the wrong one. They told me to get an RMA # online and send back. The shipping cost the same as the part. They will not send me the correct part so I am out the cost. The customer service told me they are not liable for the shipping costs.

1st ever order with PG. Truck broke down needs new fuel rail.
Part due 9.2 Tracking says in transit.
9.7 Rep "it's in transit so we have to wait 7 days". 9.8 8 days " it's in transit so we have to open ticket" another 1-3 days.
I called FedEx myself intead of waiting, coz rep can't be bothered to find out. Part was not in trailer. Lost pkg.
Call back, "in transit so we have to wait 1-3 days"
No, FedEx says it's lost
9.9 "where's my pgk or refund"
" Oh sorry we have to wait 10 days for pgk tracking"

Effing 2.5 WEEKS, 1st ever order from PG, they lost my pkg and I have to wait a total of 2.5 weeks to get a credit!? So I'm out a vehicle and $300.
NEVER ORDERING FROM PARTS GEEK AGAIN!

Their policy is if you want a credit on your core return,you must ship it within 30 days.before you can ship your return,you must request a RFA number from them.they charge you for the core at part purchase then don't send you a RFA number and let the 30 days time out,and tell you its
Their policy that they can't except you return.they just scammed me out of $150.I filed a complaint with BBB.

I have used PartsGeek Several Times. The few times I have had to call In there representatives were super awesome and helpful. I guess they cost to much because now they have to be using people from out of the country in India they hardly speak English.

I ordered 2 Hatch Lifts for my 2008 Jeep. They arrived with one part missing AND it was a window lift, not the parts that I ordered. I followed their directions for the return and received a return number that I clearly wrote on the box. Much to my surprise they refused my return and sent the same box back more damaged than it was the first time, AND it was the same wrong part.
Unfortunately, I read all the reviews after the fact. However, it saved me any additional aggravation by trying to communicate with them. My husband and I decided to take the loss and write this review warning ALL to never deal with these thieves. Please STAY AWAY and pass it on.

I called in to speak to a manager about a order I placed I mistakenly put down the wrong address so FedEx could not deliver the package.No big deal right wrong the manager got on phone and it not out Fault it's your and actually said the costumer is not always right and there nothing he can do to fix the problem he really rude and disrespectful.to a paying costumer. Also said he would not return my funds because it's not his fault that I did not revive my items HR needs to reach out to me immediately!

Ordered parts on the 17th and did not receive them on the 30th... thats 13 days... they said 7 to 12 buisness days... parts were at southeastern freight in louisville ky... they charged 100.00 for over sized freight... i had to go pick parts up in louisville ky which is 50 miles from me because they said it would be another 3 days before delivered... partsgeek did not refund my money for oversized shipping and they didn't even deliver it I had to pick it up

They need to get their inventory tracking in order and STOP with the preferential treatment of orders! This is the second time they refined my order WITHOUT explanation and NOT offering a solution to a customer! Get our sh&t together Jamie Brown…leaving a customer high and dry AGAIN to make your friends happy isn't the way to do business. It's supposed to be first come first served! I usually use rock auto of 1a auto…I'm going back to them! IDC if their deals may be better; they won't send them anyway!

I received the wrong parts and tried to send back but had to pay for shipping and had to jump through alot of hoops to get my money back, took pictures and asked my CC company to refund which they did

I received a electric door latch for my 1994 dodge pickup and the door latch worked backwards from the other side
They wanted me to remove the door latch and send it back to them, and be without until they receive it and send me a new one.
Or I could purchase another one and send the defective one back to them. Who knows when you will receive a credit.
I think like most companies with a good reputation, will send another new one and then you send the defective part back.
I've dealt with others companies that will tell you to get rid of the part rather than pay the freight to return it.
The guy I talked to could give two $#*!s as to my request.
I wouldn't buy a bolt from this company.
Hopefully this will help another individual before they buy any parts from this poor company.
I will surely spread the word not to buy anything from this company. Parts Geek

This company is terrible I ordered a part I never recieved and they want me to re-order it and I guess be out $105.00 more dollars and yet they said in order to refund my money I have to re-order the part stay away from Parts Geek awful all the way around!