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PartsGeek has a rating of 1.1 stars from 1,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsGeek most frequently mention customer service, return shipping, and credit card problems. PartsGeek ranks 881st among Auto Parts sites.
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I have a 2013 Ford focus SE that I unfortunately bought crappies front suspensions with through a known website ask them for a refund they would not give it which was a bad experience however I decided to take a chance in order with parts geek the right passenger suspension drove through the snow and through the hell and was quiet as a church mouse so I ordered the driver side now to replace the crappy ones I had and the car is running like a dream instead of a nightmare their customer service people are very very friendly and accurate and if I was to say one thing to potential customers do not go anywhere else how can you lose they offer you a money back guarantee plus a one year's manufacturer's warranty it's a win-win situation for all
This company makes is almost impossible to get a return. Attempt to use their online return feature only says "Your part is on the way, Please allow time to receive your part before setting up the return." This error continues until beyond the return policy date. Convenient. Don't use this company as you will be supporting a company that doesn't operate in good faith to it's customers. You will spend hours on the phone on hold with no resolution. Attached Photo shows the error persisting past their return window.
I purchased a dual fan shroud setup it was damaged by the shipper parts geek refunded my purchase price but would not refund my shipping cost of $ 16.98 they hired the shipper So that being said I'm out $ 16.98 for doing business with parts geek, but I will not use them ever again it cost $16.98 for this experience
Tip for consumers:
Don’t buy from parts geek
Products used:
Same product from a different seller
Parts shipped fast - served the purpose. However,, it's been 3 weeks and no sign of my core deposit being returned. No real phone number or email available, horrible customer service - that pretty much sucks
Ordered wheel cylinders for my car, the parts that arrived were not even close. Customer service gave robotic replies by email only with a 24 to 48 hour lag between question and response. Would not order from them again. No resolution from company
Do not order anything with a core return, they will not refund your money. I returned exactly as their directions stated, and it cost about $12. To ship back. Package tracking showed they received. What a rip off. Won't be ordering from them again.
Tip for consumers:
They won't return your core refund
Products used:
brake caliper
Bought a Cold Air intake for my truck. Box came, parts just thrown in and no installation instructions. Contacted customer service and was told to look them up online. This Veteran will never buy another part from this outfit!
Ordered a pair or rear shock absorbers for my truck. They sent me some random replacement shocks that were not even close to the correct part number. Just a few days after their idiotic 30 day return policy they refused to accept a return. I will never use these idiots again, documented proof of incompetent shipping... somehow its my fault... total losers selling Chinese crap.
Tip for consumers:
Do not use these morons. They surely do not appreciate multiple sales.
Associated with Freeshipping.com and they are even more arrogant. Any place that starts out listing their rules about how you are to proceed spending your money one needs to avoid. I have learned my lesson!
Tip for consumers:
Better vendors available
Products used:
None
Doesn't deserve half a star. Should have done my hw before ordering. Sad people benefit from scams. Sent broken parts, "customer service " hangs up on you after they don't answer for 20 mins. What a joke. Glad the part needed was fairly cheap so I will just eat the cost this time but will do my best to tell everyone how horrible this "business" is. Thanks for nothing.
I ordered a power steering rack for my Ford 2009 F-150. The price was great but it did not last. I have been trying to contact customer service all morning. I was disconnected once. Don't waste your time, energy or money. Look at their reviews and it will tell you everything.
I ordered a pair of hard to find windshield wipers for my Subaru. They took 5 days to get here, arrived in a plastic bag and inside both factory packets were ripped open, and adapters were missing. Its not worth returning, so into the trash it went. Nasty cut rate outfit - never again. Give this website a wide berth!
Sent the wrong part, muffler for 08 Mazda 6. Hurricane, and insurance delays on auto body repair, rear end hit left rear muffler had to be replaced. Would not take part back because of 30 day return policy. About 45 days. What business would not make an exception in these circumstances? One that has No Business sense or customer friendliness. Obviously short sighted and Not Recommended
Terrible customer service! Although shipped quickly, $450 worth of high quality OEM fuel injectors were tossed in a bag with almost no protection. No one at company much gives a damn when I tried to point out the problem. Customer service states they have no control of warehouse or packaging! But I can return them at my own expense and might get a refund in a few weeks. Take your money elsewhere. Shop where the business cares about their customers.
Part geek must have some lazy people working for them no since of urgency. Place and other over a week ago said part was in stock. So, I expected to be shipped with the 3 day to get a tracking number. I've called the company multiple times but they just say it awaiting shipping. My Lord this was the worst mistake ever I should have paid full price for all the hassle.
Ordered parts for a customer and paid for fast shipping. On of the parts was a seal that goes with the other parts. Customer service cared, but when they escalated me to a manager he didn't care a bit. Customer had to rent a car for another week while I ordered somewhere else. I can't trust ordering from parts geek. They seem to just be a broker for other parts houses and have no responsibility for what is shipped. Spare yourself the hardship and order somewhere else.
They are scammers. Ordered 2 hood grills and all the plastic brackets broke during installation. Product came assembled already with no instructions manual. They won't refund or replace
The product, stating that I incorrectly installed it and told me I should have gone to a repair shop, totally underestimating my capabilities. I have done very difficult jobs in my car, including transmission, brakes, etc, so I am very capable. These are scammers. They sell you flawed parts and keep your money. BUYERS BE AWARE!
Working on a '96 Lexus ES300. Ordered two control arm kits and drive axles. Parts came and I got started. 1/2 installed when I realize I'm missing a ball joint. Called the 800 number and swam through their automated menus to finally reach a person. Explained my problem. CS Rep requires that I send the stuff back instead of just sending me the missing part. Stupid people with a stupid policy. Be careful ordering from these guys!
Tip for consumers:
Know that they have this stupid policy so you better inventory your packages the second you receive them. I failed to do that, so the poor job in their shipping department becomes my problem. There are plenty of other parts sources on the internet. I'm not using these guys again.
Products used:
Control arms, axles, and 1 ball joint. I'll have to go buy the replacement locally.
Parts geek return policy makes customers pay for their mistakes. I bought c. V axle. The part was wrong and faulty. The shipping would have cost me more than what the part cost, so I'm stuck with scrap metal. You can never talk to live person, unless you want to buy something, after that good luck
I ordered two radiators and a handful of related parts from PG. The first radiator was clearly stated to fit my 1986 Jeep CJ-7 4.2L six cylinder. It would not. Return freight was on me...$61.00. The second radiator, verified by the phone attendant and his manager "Dee Dee" also proved to be incorrect. Yet another return freight fee was my obligation... along with shipping to return the incorrect radiator hose. They did refund charges for the parts however not for shipping either direction, leaving me with more than $180.00 in expenses for the privilege of delaying repairs and dealing with the frustration of their consistent errors. I can accept that sometimes incorrect parts are shipped but I cannot in this day and time accept a company policy that insists upon forcing the customer to pay for their mistakes. Were there a lower rating than 1 star I would offer it here. There are many other and better options.
Tip for consumers:
Don't bother with Parts Geeks. It's a crapshoot as to whether you get the correct part. If you lose the shoot, you pay, even if it's their fault.
Products used:
The first photo reveals direct contact between the radiator tank and core grill. The second depicts the gap between the radiator mounting flange and core support...even with contact already being made at the grill. Fitment would require the radiator moving forward yet another half inch...clearly impossible. The bottom tank also hit the power steering unit below the radiator. It was just the wrong part...
Do not buy at partsgeek.com as the website has wrong information and leads you to buy a part that actually does not fit to you car. In my case, the website led me to buy specific parts that would fit my car make and model, then I bought it but it actually didn't fit and when I contacted PartsGeek customer service, they just didn't care and didn't pay for the shipment back so I can get refunds. I now see that PartsGeek has very low reviews and their customer service is below average.I wish I knew before buying from them. Do not make the same mistake and look for another more reliable parts supplier company.
It may be partly my fault I didn't noticed their outrageous shipping charges. They fool you into a low price just to stick you 200 % markup on shipping. Shameful old way of doing business.
Shop around your part number, you'll get a much better price, including shipping from many companies.
Ordered shocks over a month ago. I am retired and on a fixed income.
They still are not here. Ended up getting someplace else! They will not refund
My money as well.
Worst place EVER! Never Again. Buy at your own risk.
Going to take this to a higher level and maybe sue them and call
The better business bureau.
They can't get their orders right... ordered a passenger and driver side inner fender for my 14 Ram 1500 and they sent the wrong driver side (completely different material) not once, but twice! I was hung up on by every guy I spoke to. The only comforting customer service I received was from two women. I wish I had the names of the guys so I could name drop them but they never would give them to me. They even tried making me pay for the return shipping through the first two people I called. Needless to say, never ordering from this company again and will forever bash them when asked
-they did end up resolving the 3 different issues with return shipping covered (took about 5-6 phone calls to situate the purchases).
$#*!ing terrible service! I ordered a RH window regulator and they sent me a LH. I have been trying to contact them for 6 months but the email addresses they publish either bounce back or no one bothers to reply.
Worst parts supplier ever.
Ordered a head gasket set for a 5.3 chevy, head gaskets leaked, valve cover gaskets dont fit, exhaust gasket holes don't line up and intake gaskets were torn right out the pack. No point in requesting a return because I'll be the one paying to do so. I called customer service and asked about the kit and the mush mouth idiot told me they don't carry that kit or any kit like it? Really? Never buying from them again, I don't care if there the only ones with what I need, I'll go without. Hopefully this review and all the others like this will turn away from wasting your time and money.
Partsgeek.com customer service is NON existent. Don't bother wasting your time calling. Maybe if you have 24-48 hours to waste send them an email and wait for a response. Really its ******* get it together you have people trying to buy parts now, not tomorrow or the next day. As i write this one of my 5 boxes shipped is floating around new york somewhere days behind the other packages. PS if your a new customer and want to ship to a different address better call the credit card company and add that address to it or they will cancel your order with no notice and no response to email. The worst company I ever dealt with. BEWARE
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