PartsGeek

Bought a radiator and they didn't send the cap. I'm told it wasn't included. Missing exhaust gasket, Told by customer service rep "no worries" not "i'm sorry" but "no worries" then tells me to "calm down" and won't just ship me a new radiator ASAP instead they want me to send this one back to get the credit then order another. Lies and says warehouse sent the wrong radiator but the part numbers all match up. Making excuses by lying. Using stolen photos from internet as the chat "cami brown".
RIP OFF. SCAM. Do not buy from them.

Ordered Audi part online. 5 minutes later I tried to cancel the order. I was not allowed to per their company policy. Wasted 20 minutes on the phone trying to get the order canceled. They told me they would ship it no matter what. Now I have to contest with my credit card company.
The part was poor quality cheap plastic does not match original part size or integrity. It cost me extra to have it installed as garage had to retro fit it.
I can get it to accept the photo

Tracking Update
Hello Nicholas,
The following item(s) from your order have shipped.

Tracking Details
Order #18-*******
Track your order
2013 Audi Q5 Undercar Shield
Status: Shipped

Total fraud! I paid for a rear wheel bearing online and they took the money out of my bank account. Parts never came and customer service said they never received any order from me. They can't find my money to give it to me. I had to file with my bank as pelican parts is fraudulent. My car is down for another week because of them! Terrible way to do business and will never order with them ever again and will go on every review and bang them out until I get my money back

Company has policy that you pay for their mess ups. Ordered part for my Honda that cost me $80 to ship originally from them.They sent me a huge heavy metal bumper for an 90s ford truck. Completely WRONG part. Then told me if I wanted the right part that I had to pay to ship this huge heavy bumper back to them, and then pay AGAIN for shipping on my correct part. They said its in their fine print when you purchase that the customer pays no mater what. I lost over $200 on their mistake and got my correct part from another dealer.
Here are their policies in their return policies:

I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

How much will my refund be?
Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.

I ordered a part from PartsGeek and they sent me another customers order. When I contacted them about the mistake I sent them pictures of the packing slip that was in the other customers name but in a box labeled for me. This was clearly their mistake and I expected them to send me the correct part immediately while I sent the incorrect part back. They were not willing to do anything other than allow me to send the part back for a refund that would take 10-14 days after they receive the part back. I needed this part and paid for fast shipping but they did not care. This is terrible customer service. If I made the mistake I can see not wanting to help but they made this mistake. I will NEVER buy from them again.

This company sold me parts they don't have, took my money instantly and didn't bother to mention the issue. I contacted them to ask about my refund and that will take 2-4 days. Why would they even take payment before shipping? Who knows, I'll never shop there again

I ordered the right front brake line for a 2017 Lincoln it took them a long time to ship it and then when it got here the part requires two washers. No washers but they got their money. I'm not going to use them anymore and I don't recommend them to my friends or family they want me to take pictures of the box take pictures of the part it's a wonder they didn't ask me to take pictures of the parts that are missing. I'm not going to jump through loops for them or anyone else. They made the mistake and they want me to jump through loops not going to happen.

They are not able to fulfilled the order. They don't care if the costumer is waiting. Supervisor is a person that's makes no difference talking with them. I've trued to cancel and they simply said it's no possible to cancel. But at the same time there no timeframe for the delivery to happen. Don't even bother to ask for the manager. It takes 24/48 hours to call you back. DONT BUY IT HERE!

Ordered up two catalytic converters & four gaskets, the sole gasket was loose in the box, all were packed in a box which had a lower strength rating lower than the weight of the items inside, with little packing. The process to return was confusing, complicated, and vague explanation of receiving a refund. Contacting "Customer Service" is laughable. Long wait, either on phone or chat! Received three partial refunds, still disputing a $300 difference. Low prices are attractive…BEWARE you get what you pay for! Stay Away From This Retailer! Any proof of purchase/invoice was probably lost in transit…quality UPS delivery. My fault for not accepting delivery…live and learn, from others!

I ordered a water pump for my vehicle from Partsgeek.com expecting to receive what I ordered. I was instead sent an empty box with only padding. When I called their customer service I was forwarded to Carlos who was rude and unhelpful. What was done was instead of sending me the item that was never sent in the first place but issued a service ticket which is said to take 7-14 days to investigate/ resolve the issue. When you need your vehicle for work this is beyond unacceptable. I strongly urge everyone to stay away from this business as I have done my research now and apparently this is a regular occurrence. Buyer beware, do not use partsgeek.com unless you want to be another dissatisfied customer like many of us are.

My window pillar was correct, everything fine there! But someone decided to eat lunch while boxing my part and put the trash with it. Half empty frosty cup, fries and a crinkled up hamburger wrapper. Whoever is was doesn't like tomatoes on their burger.

7 days after I ordered a starter they have yet to process my order. Can't cancel and my car is dead. Should be illegal for companies to do business this way. Won't give a reason why. Talk about screwing the public.

Needed two calipers parts came quickly as ordered took three days from MA To IN. Then went to return cores bump bump Bah... jumped through all their hoops. Tracking number shows delivered. Now two weeks later nothing called to inquire they claim they haven't received anything? I have filed complaints with USPS. Guess we'll see? Not worth the 20$ you save on each part. Oh and by the way return core and returns period are on you! Not a fan

Not sure what everyone is upset about. I looked up my own part's on their site. Parts were less than half price for the same part type and number of the one's I found local. I ordered them, they promised them in 7 to 10 days. That's when I received them... Really a nice transaction. Thanks parts geek! Very pleased with your service.

Beware this company when they tell you for an extra $9.95 you will get your part sooner than standard shipping. I paid the money to get my part on time for my scheduled mechanic and it did not arrive. Three times I talked to customer service and they told me nothing they could do. Time and money wasted.

Horrible customer service, provide wrong tracking info, Insisted I got everything in one shipment, items were sent in different shipments. Damaged In shipping, other item lost in shipping, lied to by customer service, promised a call from supervisor, never called. They refuse to do anything till after weeks of waiting on lost shipment. Have to wait for they don't send replacement parts. Have to wait for claim with ups before refunded. Waist of time and money, and they don't care about the issues. Use at your own risk Jose supervisor ext 5022 is rude and unhelpful.

I have ordered parts from part Geeks this is the second time they sent the wrong part now it's going to take at least two maybe three weeks before I receive my money back do not use this company find another online auto parts store very frustrating

Received my part installed in new engine and the hole for bolt was incorrect. Ref pic. Bottom is original part. Called CS refused to accept return since i installed. They didn't care the fact they sent me a faulty part. They planned to reuse it.

I rated the part in their website poorly and can't see my review anywhere. Hmmm? Filtering going on? Will never use again. Thinking of sending all the other un-used parts back as matter of principal. They would not fix a faulty 20 dollar part

Sent wrong part not even close to what I ordered. Refuse to send new part or give a refund. Want me to pay for the shipping to return part to them. So they can review it and make a decision on my refund. I ordered A/C delco valve lifter a received 2 1/4 lead wheel wight. SEE PHOTO

They get your money when ordering something,after that don't care if get the parts,if your parts lost they said it's shipping company problem, can't do anything for you.

This is part of their answer! They send me copy of the carrier without signing or picture.!Parts Geek can only file a claim on your behalf but the actual decision is based on the findings by the carrier during their investigation. Please see the attached proof of delivery from the carrier for your reference.

Unfortunately, we have no control over this. O

I ordered a steering rack and pinion for just under $300 and received a $10 heater hose Instead. They haven't done anything for me to relieve my money back or send me the correct part. Stay away from these thieves. Spend the extra money and shop with jegs or summit for the piece of mi d that you won't get screwed over

I am in the middle of attempting to return an over order due to being misinformed by customer service as to how many brake shoes need to be ordered. They initially denied my return saying it was over a month old when it the order was only a few days old. Then they wanted each item sent to two different addresses... there is more but I cannot even be bothered to explain. PartsGeek has a horrible return process... not worth any discount. What a hassle.

I'm not sure if it's because Walmart sells the part and then gets it from Partsgeek but I tried to return a portion of my order and they both kept passing the buck back and forth until my 30 days were up and then said " we can't process a refund as it's been 30 days" wow, if you can't spend 50.00 to get some rotors back that you can sell again and not loose money to make a customer happy, then I have no business with you.