PartsGeek

Partsgeek.com customer service is NON existent. Don't bother wasting your time calling. Maybe if you have 24-48 hours to waste send them an email and wait for a response. Really its ******* get it together you have people trying to buy parts now, not tomorrow or the next day. As i write this one of my 5 boxes shipped is floating around new york somewhere days behind the other packages. PS if your a new customer and want to ship to a different address better call the credit card company and add that address to it or they will cancel your order with no notice and no response to email. The worst company I ever dealt with. BEWARE

Slow delivery. Wrong part in right labeled bag. Have to wait longer to return and get refund. Your better off going to local auto parts store. After you pay shipping you might save a little but if its the wrong part its not worth the hassle at all. I will never order from PartsGeek ever again.

BEWARE! Any positive reviews in this list are from employees, not customers. After a two week ordeal on a near thousand dollar order, I was left astonished, insulted and empty handed. After no contact for over a week, I contacted them and received "some of the parts you ordered were not in stock, now they are. Please re checkout". I then requested a supervisor call me and either fill the order or cancel it, I received "your order has been cancelled". I then thanked them for wasting my time and I received "You're very welcome! Thank you for shopping with us! Customer Service". I will be cancelling that card as I expect the number will soon be sold.

Ordered a part for my Honda. Immediately charged my card. Days later, no email confirmation, no part, NOTHING! I need that part to get my car running! Went to their so called Customer Service tab on the website and there is no way to inquire about your order. Says it's down. Probably because they are flooded with people they've ripped off. I wish I had checked their reviews before I sent them my hard earned money! We need a class action lawsuit.

I ordered brakes and rotors for all 4 of my tires through PartsGeek and was promised 3-day delivery at checkout. After 4 days, only 2 rotors had arrived. I contacted them regarding my missing parts via online ticket submission (because they do not have a customer service phone line) and it took them 2 days to reply to each message. They assumed that FedEx had tampered with the box instead of acknowledging their own shipping mistake. The rest of my parts finally arrived almost 3 weeks after my original order. In the meantime, I failed my NY state inspection (because of bad brake pads) and received a ticket 2 days later for no inspection sticker. The only redeeming factor is that the parts seem to be of good quality so far. I would only order through this site when you're in no rush and don't mind dealing with lousy customer support.

Ordered Bosch brand wiper blades from my 2007 Subaru from Parts Geek this past weekend. I picked overnight shipping and received them today. Not all is bad as everyone says, it might just be bad luck for them, but I am happy.

One part never showed up and at over $200.00 not cheap. Reorder same part from them and 6 months later still not have received a refund as they "Investigate". The two previous attempts where for warranty of defective parts right out of the box. No customer service.

It took more than a month to receive parts.( not their fault ya right) then they were the wrong ones after 2 months of back and forth it took my credit card company getting involved I had to pay the shipping back. Never again with these $#*!s

I ordered 2 rotors for my cadillac seville got the rotors they were wrong reviewing my order everything was right called them they were rude and basically told me to f off will never buy anything from these low life prices agin

This site has a long FAQ of all the ways they can screw over a customer.

Broken product arrived, they had me pay return shipping. $33.39 to ship it all the way across the country (AZ -> NY).

Hmm.

They have a good selection but I'm not going to use this site anymore. Amazon now covers basically any auto part. Will pay a few extra dollars for comfort of dealing with wrong or defective items.

I ordered a wheel from parts geek and they sent me the wrong one even though the make and model was correct they simply messed up. They then charged me 35.00 dollars to ship the wheel back it has been three weeks now and nothing... not so much as an email. So I tried to put in another support ticket and it told me I had reached the maximum amount of tickets allowed. Lol I will never use them again out 215.00 dollars right now and still now wheel for my car. Hope they read there reviews so this doesn't happen to anyone else.

The worst customer service and policies of any company I have ever bought a product from. The state on the web sites terms and conditions that if the site has errors on it, they are not liable! 30 day return policy or your funds. No one ever answers the 1-800 number listed on the site. You will receive Auto responses about your Ticket after normal Business hours when they claim to not be open. True, they have the cheapest prices around, but when one thing goes wrong, expect a long wait, and a sad resolution.

I guess we live and learn (or at least we're supposed to). This company tends to market poor, low quality products and they take much to long to ship the items. To be very honest, it's probably best to purchase better quality items locally instead of falling for the "bargain" deals (most products are nothing more than Chinese import substitution parts, many are faulty and will ultimately cause you nothing but added stress). Really think about it... You get what you pay for!

My company ordered parts paid with a card money was taken out of our company account then parts geeks Sent an email wanting a copy of my drivers license then said they wanted some company records I buy parts every day and have never been ask for any of that buyer beware! Still trying to get my money back they refused to send my parts

I received an exhaust manifold for my 86 toyota 4x4. The product arrived fast but with completely unusable gaskets. When I contacted the company to report the damage, I was told was that I could return the product at my own shipping expense. These clowns do not back there products, nor do they know what customer service is. Do yourself a favor and go to your local auto parts store, it maybe a few extra bucks more but you can inspect it yourself.

My first mistake: Not reading these reviews. My second mistake: Not checking locally for my part. Third mistake: Ordering a heavy part from Parts Geek LLC. Master cylinder for my 1970 C-10 cost about $60, with shipping. Sending it back (when I discovered I really needed a new brake booster) was $21. A local retailer might have charged a few dollars more for this part, but at least I would have recovered all or most of my money if I needed to walk it back to the parts counter. Try a local source first, then go online. And read customer reviews on an independent site first, before buying. Don't rely on the business site's reviews.

This company has the worst customer service I have ever experienced. I returned an item and called to follow up on the return. They were nasty and did not help at all. I am still waiting for my money back.

Please do not order from them.

Buyer beware if Parts Geek sends you the wrong part you will be picking up the tab to send back, even when its not your fault.

Fine Print:
6. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

I would not recommend them to anyone, cant even talk to anyone on the phone, very poor service.

I wish I'd seen these reviews before I bought.

Not a human available to do anything but take your money. Core return will cost you half in return shipping. Enough must follow rules for returning cores they could literally make any excuse to deny payment.
Have a question that "help" doesn't address?
"Well too damn bad."
'We will never chat or talk to you in person... ever!"
Just buy your part local because it will end up costing you the same in the end.
Never, ever, NEVER again.

Never again Parts Geek. First the web site changed my address. Luckily the neighbor up the street had it. Unfortunately they bent the AC line so it would fit in the box. Customer service was pretty rude and said the only thing I could do is return it, using the on line form. Obviously I would not recommend Parts Geek.

I order a set of rims for my truck.One rim was incorrect.Started process to return.They want pictures of rim,box label and what was wrong.Then they wanted vin number.It went on and on and on! I finally call and was able to get return label.Now it looks like it can take weeks to get my money back! I would buy somewhere else even if it cost more!Buyers beware!

Will tell everyone what bums they are. No customer service what so ever. Want you to pay shipping on their wrong parts. I don't know why ebay keeps them other than the commission they get. I sent ebay complaint and get email right back that they would check into it.

The part provided for my vehicle doesn't fit. It's clearly the wrong part. I entered my vehicle information correctly, and it seems to be a mismatch. Never received an order confirmation. No packing list in the box. No response to email sent to customer service. Just called and was told I'd have to pay for return shipping, saying they can't take responsibility for the part not fitting. Shipping was exorbitant -- nearly $30 for a $12 part. And now they want me to pay return shipping to get my $12 refund? I basically bought a large piece of plastic and a cardboard box for the landfill.