PartsGeek

They sent me the wrong part for my car, zero chance of returns. No negotiations, no asking for a supervisor. Dangerous company that does not want to stand behind their name. If you have to use them, buy with a credit card so you can file a credit claim later.

With Parts Geek, Normally you print the return label and FedEx it. Wait 12 days for the warehouse to receive it the another 12 days before they credit you card. That simply is to long sense th we y put an expiration date on returns. I hot the run around they haven't received it from FedEx after 2 weeks. They refused me a waver for FedEx and want me to wait another 14 days or longer to refund my $274 dollars. Which far exceeds the expiration date and I forfeit the useless part and the money. Finally had to get my credit card company to resolve the matter.
Don't do business with these crooks.

The part their website said would fit my vehicle didn't. Ordered a $175 fuel pump and it was incorrect. Now after jumping through hoops to return said part they send the refund check to an address in a state I do not live, and not where the part was shipped or returned from. Now after two hours on line with customer support (in India) I have no further response other than they will get ahold of me in 24 to 48 hours with some sort of answer. I just want the money returned to the card it was charged, why is that so hard? I figure it is because they figure most people won't go through all this hassle to collect their money and now they have the part back, to sell to the next sucker, and my money which they can not tell me if I can get back yet. Complete joke of online ordering and returns and customer service with "Chad" from India and his supervisors Tim and Brad.

Please be aware of Parts Geek return policy. They sold a part that was supposed to fit a 2013 Chevy Avalanche. When I received the item, the box clearly states it is not for that year model. Looked it over and sure enough it will not work on this vehicle. Tried to return the item and it would cost at least $55.00 for postage. I have emailed Parts Geek asking them to pay return shipping cost. This is the statement I received from them" We regret to inform you return shipment is prepaid by the customer regardless of the party at fault." So I have to pay $55 to return a $149 part that they misrepresented. Doesn't seem like a good way to do business. Please be very careful when purchasing from this company.

Ordered beginning of July 2022, it is now August 8th. Still waiting on my credit for parts shipped to me that were the cheaper version of which I paid for. Did they not think I would notice? And to top it off, not once did I get an apology. There are many different online parts stores to choose from, parts geek will not be an option going forward.

3 times charm. I got charged for your mistake on sending wrong parts for a return and no compensation just a hard time like I'm trying pull something over. I understand policy but u should put that in bold print that we meaning you! Eff up you pay! Not acceptable if I ran my business like that I'd be in streets homeless straight up! Need to fix that. Either way I'll never use this sight again nor will my customers

I had ordered rotors and pads in January 2021 but got covid real bad and couldn't put them on till December 2023. They sent the wrong pads. I had to run and buy pads at advanced auto, asked if they could do anything for me and they said NO. Sorry I almost died, they don't have any compassion.

If it's money you want to save -this is not the place to order-have ordered twice-both times wrong parts sent-cost more for shipping and return shipping at my expence -was 3 times more than what was saved- could have bought a dealer part for cheaper--they suck-

I'm having to return 75% of the parts I ordered because they do not fit my vehicle as their web site suggested. They do not return shipping and it will cost me to ship the parts back, even when this is their fault. I tried to call their customer service line, but couldn't get through for 2 hours during their business hours. I'm not happy having wasted $50 on shipping charges for the incorrect parts due to their website. There was no way to resolve my specific issue (website specified wrong parts) as an online option. I can't recommend ordering from them.

Absolutely terrible service. You will wait over 10 days for parts to arrive. Says in stock, however shipping label not created for 5 days. I call them and they say it's on the way. On the way? Where is it? Never again

Completely thrilled with my purchase! I needed a third brake light assembly, and everyone from the dealership to the local mechanic was basically up-charging the part times three. My wife found the part (new) on Parts Geek's website for $127, and there was even an additional discount. So instead of paying the $300+ others were trying to charge me, I was able to purchase it for $108. I ordered the part on Friday morning, and it arrived on Monday. So not only did they save me over $200, but they got the part to me all the way from California in 2 days. Will absolutely purchase from them again!

In the entire time I have been an active member of online shopping I have never encountered a worst company than this. Partsgeek.com has god awful customer service and a complete disregard for the customer.

My experience has been not being able to talk to anyone unless I email their returns department and create a ticket, which in turn I get an actual response every two days via email.

I've waited on hold for well over an hour to get hung up on after some pre-recorded voice tells me to "submit an online ticket".

I was sent a wrong part out of complete stupidity because the description of the part I wanted was placed, not even fully over, the sticker of the other parts name and model number. An imbecile of a mistake. It would seem as though someone was high and replacing stickers.

After waiting for 8 DAYS to get confirmation to return the product, they are making me pay for the shipping for their own mistake! Now I can't get a hold of anyone via telephone just to get it resolved.

I bought some parts from them. It was an entire kit for about $490 front pads and rotors. Turns out one of my front rotors was warped. I called them trying to get a replacement and they specifically told me I needed to buy the whole kit again and then return the parts that were defective with the whole kit. So I did just that.
When I went to return the parts I got the run around for going on three weeks now. Nobody wanted to talk to me after multiple emails, phone calls, and chatting through there online messaging service.

*First of all the reviews on their own page are BS. They only publish perfect reviews*. Bought left and right side control arms to replace my entire suspension. They sent me one side and said they were out of stock of the other. Well i needed both and now i have to pay over $20 to ship out a $65 part. Because instead of contacting me and asking if i wanted an incomplete order they just sent the one side anyways. The worst part was after being "out of stock" the exact same part was still showing on their page as in stock.

I love this site. It makes it so easy to use and great prices! I ordered a replacement fog light for my Toyota Corolla and it arrived in the 2-day shipping it was promised it would. I have nothing bad to say about Parts Geek. I suppose accidents do happen and I also suppose that most people who are satisfied with the products and services they receive don't care to review. But, here is my review—5 stars—thanks Parts Geek.

These clowns sent a defective part so I started the return process. In short they expect you to pay shipping, a restocking fee and wait 30 day's for a "possible" credit. Its a joke. I expect getting a refund is near impossible and just wasting time and money. I am having my bank go after these guys and will file a complaint with the FTC and the state.

Flat out Parts Geek is a totally dishonest business. Go to Rock Auto.

I was kinda scared to order anything online and had never ordered an auto part online. Well I ordered a passenger tail light for a 95 T100 and let me tell you; it was the correct part to a t! Fit like a glove. Took my dad, who isn't a mechanic by no means, 5 minutes to install it! Looks great! Will use Parts Geek again! The key is to repeat yourself and make SURE they know exactly what you need. I was assertive and got the correct part!

I tried to return my core part but they refuse to give me an RMA because it is 30 days past the shipping date. My mechanic didn't install the new part right away because he was also waiting for other parts to come in! That being said, although I completely respect their "no returns past 30 days" on parts purchased, I think it is unreasonable not to accept core parts beyond 30 days. We are at the mercy of mechanics and the installation is beyond our control.

Ordered a heater core January 14th 2024, here it is January 28 2024 and still haven't received the part I called customer service and got the run around talking about you have to submit a request online to cancel or request a refund, so much bull, I usually don't do reviews but I'm pissed, I ordered the part from another vendor and had it with in a day at a cheaper price, and was able to get my car back together, I would give them a zero star and don't ever recommend to buy parts from Parts Geek

Buyer beware. Ordering parts online can be very convenient, but the problem is that you don't see and inspect what you are buying at the time of the purchase. If what you buy ends up being the wrong part or application, you expect to have a reasonable exchange policy (to get the right part). Do not look for that assurance with Parts Geek. They are not the old time, friendly parts store that was just down the street... or maybe the next neighborhood over, and I will not buy from them again.

I just ordered a headlight dimmer for my son's Nissan. They sent a bad part. They have a whole process that is not customer service oriented and requires the customer to pay the shipping charges when they should be taking care of it with sub-quality products. Also, I found the part cheaper at my local automotive store. And it worked. We will see if I get my money back.

I had the worst experience with this so call 3rd party vendor. After ordering two(2) separate times for a single part, both instances I had to return the parts. Initially sent the wrong part, second time part was damaged. You think they would send me a new part for all the headaches and good faith but no! I'm done with this foolish outfit. Reimbursement and kick rocks parts geek!

Ordered a pressure fuel line for a 2004 GMC which Parts Geek had the best description and a factory GM part in stock for a reasonable price. No one in the local area had this part. Shipping 3-7 business days, I received this package on a Sunday the third day. A big shout out to the folks working at PartsGeek! Sure appreciate the professional service! Got this old truck back on the road sooner than expected.