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PartsGeek

How would you rate PartsGeek?
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Florida
1 review
2 helpful votes
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Customer service
August 1, 2016

Bad customer service they add products to your order and will not correct it

Date of experience: August 1, 2016
California
2 reviews
2 helpful votes
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F'ing terrible
July 23, 2015

Sent the wrong part. Return ticket service is offline. They basically stole my money.

Date of experience: July 23, 2015
Tennessee
1 review
1 helpful vote
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DO NOT ORDER FROM THIS COMPANY - WRONG PARTS SHIPPED TWICE - RUDE CUSTOMER SERVICE - BIG HASSLE TO DEAL WITH!

Date of experience: October 17, 2018
Pennsylvania
1 review
0 helpful votes
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The price was right and shipping is okay I will be using again!

Date of experience: October 22, 2014
Michigan
1 review
0 helpful votes
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Fair price
June 22, 2020

Good parts, Fair price. Not the best customer service but got my order quick...

Date of experience: June 22, 2020
New York
1 review
2 helpful votes
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La parte no queda
January 10, 2017

Ordene la parte "perfect fit" mentirosos. Nada que Ver... Falsa propaganda. Por ahorrar nos salio mas caro.

Date of experience: January 10, 2017
Indiana
1 review
0 helpful votes
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Paid ten bucks for shipping from NY to OH, ten days later Im still waiting on the part, unhelpful support told me it takes 4 business days and there was a holiday? Was he referring to valentine day? REALLY? Ill pay extra to purchase locally next time!

Date of experience: February 22, 2025
Arizona
1 review
0 helpful votes
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Bought $120 alternator and it was packaged badly and broken in transit. I was surprised to see that they don't pay return shipping. Cost me $40 to return it. Have ordered from them in the past, but will not be doing any business with them in the future.

Date of experience: February 22, 2025
Florida
1 review
0 helpful votes
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I ordered a shock absorber I was needed in complete set as shown on website picture. I mean with bumper, dust cover and shock mount. It's the only shock of the same brand shown in complete set. That's why I chose it. I was really disappointed and dissatisfied when I received it as it had none of those. Sounds like misleading false or even fraud misrepresentation to me

Date of experience: March 8, 2025
Maryland
1 review
0 helpful votes
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I bought heads lights and found I only needed the module not the headlights. The customer service rep was rude and short with me. I have to pay shipping and a 10% restocking fee. The heads lights were over $1,400 dollars. This was costly online order. Hassle Free Returns is not true, they don't care about customer service. I would avoid them, just a warning.

Date of experience: February 21, 2025

Overview

PartsGeek has a rating of 1.1 stars from 1,290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PartsGeek most frequently mention customer service, return shipping and credit card. PartsGeek ranks 799th among Auto Parts sites.

service
512
value
486
shipping
498
returns
463
quality
430
This company does not typically respond to reviews
+411