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PartsGeek has a rating of 1.1 stars from 1,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsGeek most frequently mention customer service, return shipping, and credit card problems. PartsGeek ranks 881st among Auto Parts sites.
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I have a 2013 Ford focus SE that I unfortunately bought crappies front suspensions with through a known website ask them for a refund they would not give it which was a bad experience however I decided to take a chance in order with parts geek the right passenger suspension drove through the snow and through the hell and was quiet as a church mouse so I ordered the driver side now to replace the crappy ones I had and the car is running like a dream instead of a nightmare their customer service people are very very friendly and accurate and if I was to say one thing to potential customers do not go anywhere else how can you lose they offer you a money back guarantee plus a one year's manufacturer's warranty it's a win-win situation for all
This company makes is almost impossible to get a return. Attempt to use their online return feature only says "Your part is on the way, Please allow time to receive your part before setting up the return." This error continues until beyond the return policy date. Convenient. Don't use this company as you will be supporting a company that doesn't operate in good faith to it's customers. You will spend hours on the phone on hold with no resolution. Attached Photo shows the error persisting past their return window.
I received an order a week ago. One of the part does not fit, left mirror for 540i BMW year 2000. I send a return request. It responded to wait for their response. A day later, they did not respond. I resubmit the ticket and they say not to resubmit the ticket because it will start another ticket. I follow their instruction and so far no response for the past 5 days. I have expose wires on the back on this mirror and I cannot get my car wash. They seem to be completely lost when it come to return an item that does not fit.
10/31/19... I replied to this email asking to wait patiently, 24 to 48 hours response... email was sent on Monday and is now Thursday... I just received notification to expect another 24 hours to 48 hours. I try to call, wait 10 minutes without any responses... their return team really sucks more than ever.
I am still waiting on my refund from this company. I sent the part back on September 2. I gave a few extra days for the holiday. Now note that I did not get the full refund when I sent the part back the first time. Try to reorder with customer service again, only to get the same part again. This time I was told that the company that they were getting parts from didn't make them right. Your company should check and double check parts before you sip them. You are responsible for your company's errors. Why should a consumer have to pay anything, when the mistake is yours. I would like for someone from this company to contact me so this issue can be resolved. You are making your money ripping off the consumer by charging taxes and shipping cost, because from what I have read, your parts and service is POOR.
I was going to order parts for first time, but after reading your reviews, I changed my mind. I would rather pay more than having to deal with this company. I just had very bad experience wih CarID. They made me pay extra for next day delivery but never shipped the part. And when I read the reviews, most of people had the same bad experience
2 parts ordered, a bit more money and better quality. I received 2 different part numbers that totaled $23.00 less money on their website but I was still charged for the more expensive parts I orginally ordered. I was also held responsible for return shipping costs. Tried reaching customer service 3 times but the line was disconnected after being on hold for 15 minutes each time. Buyer Beware!
Will never buy from this company again. Ordered a part and fedex shipping shows it bouncing all over the country for over a week no where near where I live (I know these things happen and is NOT the fault of Parts Geek.) However when I call customer service to try to get more answers, I am told by a very rude man "It is not their problem", and before I can say anything else - he hangs up! Bad customer service, and I will be posting my experience on other review sites as well.
We ordered the wrong part and called and asked if they would exchange it and they said yes and would email us the mailing label. Well 4 calls later and they were given 2 different emails they could send it to we have received nothing. I dont know why they say they will exchange it if they have no desire to do so. Now I am stuck with a part I can not use.
Tip for consumers:
Do not order from them!
Products used:
I can not use the product ordered, I wanted to exchange it for the one I needed but they will not send me the mailing label.
They take forever to ship, they don't guarantee their products. The worst part is they'll send you the completely wrong part then expect you to pay for return shipping and a restocking fee! They are absolutely the worst company I have ever dealt with!
Partsgeek.com is a scam. They will send you the incorrect part then make it hard for you to get a refund. You will eventually give up and write off the expense.
Do yourself a favor and avoid this bogus company. I wish I had.
I paid them to ship my parts UPS overnight. I got half my parts over a week later and the rest was sent to the Post Office and I had to drive 20 miles to pick them up. Their service department said that they had no control over how parts were shipped even though they took my money to ship overnight. These guys are the worst. Don't waste your time with these unprofessional hacks!
I had ordered a part off Partsgeek.com to fix my car. I purchased through Parts Geek because of the price and selection seemed very reasonable.
But my problem is, I never received my part.
I contacted the shipping service (UPS) and the Parts Geek for a resolve, but alas, I did not receive one. It was their lack of customer service that will keep me from purchasing from them ever again.
They did not seem to care that I was out the price of the part + Shipping, or the fact that I never received what I had paid for.
Proper Customer Service would have been to help. They could offer the same part for half off or to replace that part OR anything to help offer a solution to the problem. I will definitely take my business elsewhere.
If you were willing to work with me, I would have happily spent more money with you, buying parts in the future, I would have given you a great review, AND my car would be fixed by now.
I ordered a front box protector for a 96 k2500 and they sent me a tailgate protector. When I called I got no apology Just a customer service rep. That had no patience and was Very obnoxious. Never do business with these people. Very difficult to get a return label even Its a long wait on hold also.
Terrible customer service even spoke to manager Anthony who assured me an answer to my missing parts a month later still no replies piss poor service. After reading the reviews on this company I see why everybody seem to have an issue I recommend you buy local universe cost you twice as much money because I never did get my parts it's been six weeks now they don't seem to care once I get your money you're done just ask Anthony!
I'm not even gonna play with these people! Ordered a part for car and got an empty box! I'm just gonna dispute with credit card company! How do you pack a box with paper and bubble wrap without including the product! This company is a complete scam! Paid $108.65 for an empty box. If I can give this company a ZERO STAR I WOULD!
I ordered water pump for a 84 Fiero, after putting in the correct vehicle info. They sent it in a timely manner. The water pump it's self is correct, BUT the pulleys that come with it DO NOT fit my application. The rear pulley is for a ribbed belt, but ALL the belts on an 84 Fiero are 'V-Belts'. The original pulley has a 5.5 inch outer diameter. The pulleys that came with this water pump are 4 3/8 outer diameter. I went back to their website, put in my vehicle info, and the same water pump shows up. They are NOT worth shopping through!
Really! Bad service from two different people all they can do is read from a piece a paper no help will never order of them again I will take my chances with a 3rd party order on Amazon then to deal with them all they do is lie
Tip for consumers:
Will never use again
Products used:
Get a lawyer
Parts were not even worth putting on my vehicle they were beat up didn't even give me all the parts that I had paid for I want you to take your time to repack and send it back to them and wait when it already takes longer than they tell you to get your parts to begin with this is a terrible company to deal with be warned by your parts from any other online company terrible experience
Tip for consumers:
By your parts from any company but PartsGeek damaged goods
Products used:
Purchased wheel bearing only got half of what I paid for and then want me to repack and send it back to him and wait longer after I already waited 2 weeks they're a joke
Got wrong parts like other and was willing to pay restock fee and get new parts, but they were not willing to work with me ANY! Pay more money and get better company (cheap not always better). Run away fast as you can. Now I have parts can't use.
Tip for consumers:
Make sure part is right or you are stuck!!!!!!!!!!
Ordered a trailer hitch. I got one, just didn't fit the one I ordered because it had the holes for mounting beveled out, like it was welded different than the other side. When I called, they blamed me for ordering a part that fits a 8000# tow capacity vehicle when mine is rated at 5000# (the only rating for a Frontier) verified by the dealer. Told me I would have to pay for a replacement. I called my credit card company-- I didn't pay for it and not paying return shipping for something that was their fault to start with-- not including the pieces missing (1 bolt, 1 lock washer and three flat washers). It had been opened before.
I ordered from said company, they sent me different part then was listed on order confirmation. To make it worse, they make you pay for return shipping for their mistake. Sounds like a good way to run a company, doesn't it!.
The worst customer service ever, repeated issues, only way to contact them is email and they take 3 days to respond, shipping nightmares, horrible attitudes when I told them I wouldn't buy from them again, they said thank you
I paid $40.00 for 2 day air shipping and my starter was sent by ground and took 10 days. Save your money, time, and irritation and order your parts where you can see them and inspect them before purchase.
I wonder who keeps the extra money for air freight?
I Purchased a 3rd brake light for my Ranger, and although the item arrived in a shipping box that had no dents, tears, scuffs etc, the brake light inside had a hair-line crack (see photos). Returning the item was hassle-free, HOWEVER, I paid $68.96 for the item w/tax, and only received $65.01 back. PLUS - I had to pay for return shipping, tracking, and insurance. Total loss of $16.95 for an item Parts Geek shipped in flawed condition. NOT the way to generate repeat business...
Partsgeek should offer some customer service when I called to complain because I found the exact same part by the same manufacturer at a much cheaper price and two day delivery I was told if you don't want it refuse delivery because it had not shipped I asked for it to be canceled. Told to refuse it. 3 days and it has not shipped label has been printed so they count it as shipped there is no way I will ever order from them again.
Products used:
Hood release lever
Purchased a brand new tailgate it was dented in three locations before they wrapped it up box is fine no scratches in the paint and they would not warrantee it would not take it back would not return it would not credit me any money to have the dents removed not very professional in my opinion ordered quite a few things from them before not anything anymore I will find a new supplier
I was shopping for this clutch local in in the Phoenix area and was being quoted prices as high as $260.00 and was told that nobody in the Western United States had one. Parts Geek had one in stock for less than $170.00 free shipping and I had it in just a few days! I will use Parts Geek all the time and save lots of money!
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