PatioSunUmbrellas

After a thorough consideration of what type of Umbrella I can install in my garden then the green colored Patio was the best to consider. The design was just fit for our Garden and that made us have a garden that you would just feel like relaxing.

1st time raising this 10' cantilever umbrella, got it about half way up and the crank handle snapped in the middle. This Company is sending a new umbrella, just for the handle. That's Customer Service!

I received a damaged Cantilever Umbrella from PatioSun. When I provided photos, PatioSun customer service immediately (within hours) sent a replacement umbrella, no charge, and did not want me to ship the damaged unit back. I am absolutely impressed with this company's customer service as you do not normally find service like this anywhere. They have my recommendation.

I ordered from this company because of their wide variety and selection of patio umbrella. My order was delivered a few days later. There was an issue on my order and I emailed the company the same day I got my order. They responded right away, and issue resolved the following day. Awesome customer service! I have recommended them to my friend's n Co- workers.

My experience with patiosunumbrellas.com has been truly terrible. I chose this company because of their lifetime warranty - which I feel pretty sure does not exist, based on their overall lack of delivery, and complete unconcern for their customers' satisfaction. I feel duped, and the only recourse I have is to work with my credit card company to get my $ refunded. DO NOT SHOP HERE.

The umbrella arrived and totally met our expectations, but the pole bent when we were attaching it to our table. I simply took a photo of the damaged pole, emailed it to the company with a note and purchase order info, and received a notice within two days that a new umbrella was on the way! Awesome! They honored their return/warranty policy, no questions asked.

I recently purchased a cantilever umbrella from patiosunumbrellas.com When the product arrived there was a tear in the fabric, apparently due to the way the product was packaged (sliced by the hardware). I tried the toll free number and followed the prompts to customer service, only to be put into a continuous loop back to the menu. This occurred on various days, weekend and weekday. Then I tried the "24/7 online chat" only to find no one available to chat with. Finally I sent an email to the address provided on the web site, only to receive no response. This all leave me feeling like the web site is a sham when it comes to customer service.

I recently ordered an a Patio Sun Umbrella on line. I was very excited to have received it so quickly! Upon receipt of my new umbrella, I was very disappointed to find that it had been damaged in shipping, The handle was broken off. I took a couple of pictures of the packaging and the handle and emailed it to Patio Sun Umbrella. They responded within one day and have shipped me a replacement umbrella already. I don't even have to return the old one. It is wonderful to find this kind of customer service today! I look forward to using my new umbrella for many summers to come!

It was just awesome having this umbrella for my deck after a long search for fatal success. It added a perfect and nice touch to my deck. The installation process was also very easy thus we were able to handle this within minutes.

We received our umbrella with a broken crank. Immediately after contacting them I was very pleased with their response. A new umbrella is on its way. I was not expecting that. I thought if anything I would receive a new crank handle and would have to figure out how to replace it. I am very pleased and can't wait to get our new umbrella.

How often do you find quality items with such reasonable prices. PatioSunUmbrellas is the place to order your outside Umbrellas and Misc. Items. I've order 8 umbrellas for my employers and they love them.

I sent an email about my order on July 4 thinking I would get a reply the next day since it was a holiday.To my surprise I had a prompt reply shortly after I sent it!
I'm more than pleased with the excellent service I've received #

The umbrella that I had ordered was delivered with a broken piece. I contacted the company and they sent me a brand new umbrella free of charge and I did not even have to send the broken one back excellent customer service

We purchased 2 square 10x10 offset umbrellas in March 2019 because of lifetime warranty. We paid $700. Well, less than 3yrs later(1/2022), one has completely torn off and the other ready too. Plus the fabric is disintegrating. I called the warranty number *******656 on 1/31 and 2/4 and also emailed to *******@patiosunbrellas.com on 1/26,2/4 and 2/15. STILL NO REPLY

This is the most beautiful this that I have ever order. With the fair price that I had ordered for its just it. It has a nice touch and the product came with no complaints. For that, I never even bothered looking at the returning policies of the company. It has worked fine throughout the summer. It does not show so much sunshine. I installed it in my passion besides my swimming and I feel like I already have a homemade beach in my house. That was great service from you guys.

Ever since I installed this umbrella on the patio this has always been the place where I always want to have all of my weekends from. Its just amazingly covered and for relaxation believe I usually spent most of my times at this place.

I just loved how I was able to install this patio. There were
Little hustle and the installation instruction in the fastest
Way possible. I also loved the way the shipping was done
Cause actually within few days I had it at my doorsteps.

I recently bought a new umbrella from patio sun umbrella and one of the pieces holding up the umbrella broke. I sent the. An email explains what happen and what was not working. The immediately came back to me saying that they were so sorry and will send me new umbrella. That is customer service and if any ask me where to get an umbrella you not what I will.

They claim a warranty. They do not make it easy to get your replacement. They charge you ridiculous shipping that you have to pay for your replacement. And forget about getting a refund. They will NEVER answer you back. The only phone number they have is 1 person and the same girl answers every single time. This company is a SCAM. My cannilever umbrella broke after 1 week. They sent the wrong umbrella which I had to pay the shipping for. Then 10 weeks later I still DO NOT have my replacement umbrella... they not only want another $50 but they only have ORANGE and I ordered Grey. No matter how bad or incompetent they are, they will do NOTHING to make things right. It is as if this company is operating out of a garage with 1 person. SCAM! Bad quality.

I received my yellow 9 ft tilt umbrella which is beautiful. However the top cap was cracked and didn't sit on top of the umbrella correctly. I contacted PatioSunUmbrella service to see if I could get a replacement cap. I received a response almost immediately and they reviewed the picture I sent. They are sending me another umbrella free of charge and I don't even have to return the one with the broken cap. The best service I've ever received without question.

I ordered an umbrella from this company. Considering that they list their location as Anaheim, California, I assumed I was dealing with an America company. In fact they shipped the umbrella from Canada. Once I got the umbrella I determined that it was very flimsy and not at all what I wanted so I decided to take advantage of their "30 day money back guarantee". When I requested information to return the umbrella they told me that I had to ship it back to Canada at my expense to obtain credit. Sounds reasonable but when I went to ship it back I found that the cost was 50% of what I had paid for the product. This is because it was going to Canada, instead of the US. I found them to be shady and would not recommend this company in any way. The product was very cheaply made and the return policy is horrible. Lesson learned!

I have received 3 new umbrellas from this company because as others have said they fade in 2 to 3 months. The other times they faded, they made me pay $50 to ship a new one to me, but as others have said, all they are doing is making you buy another cheaply made umbrella. At this point, I have asked for money I paid originally for the umbrella back, but now they are ignoring my request and not answering any of my emails. I don't want another umbrella from them. I just want my money back because their products are not as advertised.

The umbrella I was sent had a defect in the locking mechanism and broke into pieces. I contacted the company with the problem and after only 2 days and a picture of the problem being sent they responded saying they would send me a replacement. They fully lived up to their advertised policy.