Paula Young

I bought bangs for $19.99. They charged me $1.95 for "delivery surcharge". It didn't mention anything about this when I placed the order. $8.99 for shipping and $2.18 for taxes. Basically the $19.99 item cost me $33.11. It was very poorly made so when I got it 2 weeks later I immediately returned it. They charge me $9.99 for the return shipping label. So this item cost me $43.10. They refunded me only $10.59! When I contacted them to see why they didn't at least refund me the taxes they collected from me (an additional $1.59) they kept saying they have a new policy that they charge that amount for returned items. I said no where in the catalog or on their website indicates this. They kept saying it's a NEW policy! I reported them to the BBB. They rip of people. That's how they make money.

The last 2 wigs I purchased were not as shown in the catalog. The 1st wig did not even look like hair. It looked like shiny synthetic fibers. The 2nd wig which I had to wait 2 months to receive, was poorly cut and the color was not as shown in the catalog. I had to pay for shipping on both items. They offered no complimentary shipping for the inconvenience of the 2 months back order on the second wig. My 2nd wig was $56 and I ended up paying $74 for it after shipping and Covid surcharges were added to the sales tax. I paid for the return shipping in lieu of their shipping label. They offer no customer service, even when their product is defective. This is not a customer friendly business, therefore, I will the longer do business with them.

Daughter and I are both new to wigs. I ordered accessories for both of us, to make our first trip out in our new styles. There was an attempt to deliver yesterday (Friday), but couldn't complete because Paula Young shipping didn't ship to my complete address. The shipment was returned to PY, now we're not able to enjoy our day out the way we'd planned, on Monday.
To top it all off, while waiting for my delivery, I called one of the "consultants" to ask about wigs with little or no permatease. He had no clue what I was talking about. I was referred to the catalog that I'd already gone thru, with no luck.
Then, when asked a question about something else, his response was word for word taken from the same catalog I was looking at.
I'm very angry, probably won't deal with Paula Young again.
If I could give no stars, I would.

Wanted to buy a wig for 59.99 with the 20% discount + free shipping they offered it came to 51.99 but then it disqualified me for the free shipping because it wasn't 59.99 - that's where they get you - by using their 20% discount you no longer qualify for the free shipping. On top of that they add a delivery insurance fee and a covid fee so a wig that cost 51.99 is now 71.99. They charge 12.99 for shipping first class on an items that doesn't even weigh 12 oz. What a rip off.

I purchased a wig, and it was awful even though the photos looked great.
I called several times to return the item in the evening however was unable to articulate my point I guess and decided to call today during the day.
The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself.
I have no idea who or why she was given that title.
The wig was $126.00 + Tax, plus Covid Charge. Now they are asking me pay for the return which is approximately $15.00 to mail it back and they will charge me 20% restoking fee? Of $25.00
I will lose $40.00 to return an item that I could have purchased on Ebay (same exact maker and style) for $108.00
Before you purchase from them copy & paste the item name/make and you will find it on Ebay for less, no covid charge, free shipping and free returns.
Shame on me for thinking that Paula Young would be reputable Business.

I did not realize I signed up for a monthly charged membership and when I called customer service they refused to not only cancel the membership, but also my wig order, even though I talked with them and emailed my request a couple of hours after ordering. They finally canceled the membership after I emailed them at least 3 times The wig was not as nice as the way less expensive ones I ordered from Amazon. I will not order from Paula Young again.

"I recently purchased a hair topper from Paula Young for over $72. I was very disappointed with the product. It was not as described and it did not work as expected. Unlike the picture in the advertising, it was completely fake. I returned the product to Paula Young, the day I ordered the hair topper. I spoke to someone at Paulo Young. I asked them in case if the product is not to my satisfaction how much of my money they will cheap and I was told only $10 that would be for the shipping however, when I returned the product, I only received approximately $32. That means they deducted abut $40 from what I paid at the beginning. The toppers was so big when I tried it it looked like doom on my head. I am very dissatisfied with that product and the customer service, it took them approximately two months for them to return my money, and I had to call constantly to make sure that I do get my money back, I would not recommend any purchase from Paulo Young to anyone to anyone."absolutely horrible experience.