Paula Young

This is the biggest rip off Company that I have ever dealt with I have never had a problem up until just 2 months ago a month ago actually I had to send something back because they sent the wrong hairpiece and in doing so so I hadn't received the new one they told me they would give me $5 back out of a $30.99 purchase I don't want $5 back I want the hair piece that I ordered supervisor I heard supervisor got on I'll give you $7 back these people are crazy you can't even understand them Rather from China the Philippines I don't know which I'm trying to find out that's how I ran into this Don't buy anything from them because they will steal from you

The customer service reps must only know what is scripted for them. Each time I call, I have every detail on hand-customer order #, date of order, etc. Still, no matter how prepared I am, they are clueless and ask me the same canned questions over and over again.
Recently, I ordered two wigs and called to change the color of one wig on the same day I ordered. I explained clearly that I was only charging the color BEFORE they get processed and shipped. The rep went into a whole speech about the condition the wigs must be in before I return them. We went in circles for what seemed like forever forever and I'm convinced she still couldn't figure out what I was saying. Now I'm waiting to most likely get the wrong wigs and them have to deal with them again.
They are always the worst. Not their fault. Paula Young needs to hire English speaking reps for their US customers. It's too frustrating to ever order from them again.
On a side note, don't get excited about their clearance wigs. Almost always they are horribly damaged returns and then you get the misfortune of having to deal with customer service.

I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere(never did work). The order never did show up in my Order History on their website(I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping(which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn't hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!

I have ordered a few wigs from them & while none were exactly like the picture, they were close enough or I at least felt I could roll with it, UNTIL this last one in early April 2023. I order a wig color name Silver Mist, and while the only showed a small bottom half of the wig in Silver Mist, the full picture of the wig was in a brown color & the style was very cute. The Silver Mist Wig arrived, I lifted the top off the box and stopped right there, the entire top half of the wig was the blackest black I have ever seen and it gradually faded into the silver mist on the bottom half. I called them immediately. No matter how I showed them this was THEIR error to have not listed the black portion of the wig they refused to not charging me and outrageous "RESTOCKING FEE". I paid a lot of $$ for the wig, there was no way I was keeping it, but I will NEVER buy another wig from them again. Do not trust the colors nor the pictures of the wigs

DO NOT BUY FORM PAULA YOUNG!
My mom is elderly and is very self-conscious and embarrassed about her hair loss. She also cannot get out much and does not drive anymore, there are not many wigs' shops around, so I decided to order from Paula Young. I was told that we could try the wig on and return it. How do you buy a wig if you cannot try them on and see what you are comfortable and what looks good on you in when you have no hair. I was told that I would pay $9.95 to return it for shipping. So, if we ordered 3 wigs it would cost $30 just to return them all. Ridiculous! My mom is on a fixed income, and we ordered one wig, and it had no clips in the front to keep it on her head and it kept popping off.

I called to complin that it had no clips and to return it. Paula Young kept $24.19 of my mom's money, and she still had no wig to cover her head. My mom paid over $56 for the wig. I guess that is a way to make money from people, have them buy your product, don't give them a credit or a full refund. So now she is out $24 to buy another wig and has no wig at all. Be careful if you buy, if you do not like it, they will charge you a lot to take it back. Also, DO NOT CUT The TAGS OUT, they will not take it back then either. We did not cut out the tags and still got charged $24 to send it back and the lady on the phone never told us it would be that much to return it; she just said it was going to be $9.95 for shipping so they lied too. Really sad to take advantage of people who are already suffering.

THEY NEVER SENT THE WIGS, AND ALSO CHARGED MY CARD FOR WIGS I DID NOT ORDER. FINALLY, AFTER WEEKS I GOT A HOLD OF CUSTOMER SERVICE. THEY HAD ALSO NOT RESPONDED TO MY MANY EMAILS. TODAY CUSTOMER SERVICE SAID THAT THEY ARE BEHIND ON SHIPPING ORDERS BUT INSISTED THEY HAD SHIPPED MY ORDER. I ASKED FOR A CREDIT ON MY CARD FOR ALL THE ORDERS INCLUDING THE ONES I DO NOT RECOGNIZE. THEY REFUSED. INSTEAD, THEY SAID THEY WOULD RESHIP THE ORDER "SOME TIME." I TOLD THEM TO NOT SHIP THE ORDER AND TO GIVE ME A CREDIT. THEY REFUSED THIS. I TOLD THEM I WOULD REFUSE THE ORDER AT THE POST OFFICE. THEY TOLD ME THERE WOULD BE A $19.00 REFUSAL CHARGE ON TOP OF A 25% RESTOCKING FEE! BAIT-AND-SWITCH MUCH?

Not very happy the top by the back isn't smooth it feels like there's been some of the hair cut off it towards the back on top the hair in the back is very thin u can see through it

There are not enough color choices especially for red hair. There is absolutely no strawberry blonde or light red. 502B is the closest to a light red and it's not available in enough styles.