Paula Young

Customer service is very rude and very unhelpful. They take a month to get wigs to you and more than a month to handle exchanges or returns. They charge a restocking fee even though they start counting that you've had the wig since the day you purchased it and they say they didn't get it for 2 weeks after you send it back. The wigs are subpar for the most part but the worst of the matter is the slow delivery, the poor customer service and they charge your credit card more than what the wigs cost and it takes forever for a mistake to drop off your credit card so it ties up your credit. I have ordered from other wig companies. Have the wig in less than a week. Get refunded in less than a week or exchanged in less than a week and they have great customer service. I will not order from Paula Young again. I am still waiting since October 3rd to get refunded and credited back to my credit card. I ordered the wig.com. Turns out they came from Paula Young. Won't make that mistake again. Restocking fee is $20 even though you turn and send the wig back the same day you received it because of their poor service.

DO NOT PURCHASE ANYTHING FROM THIS HORRIBLE COMPANY. I will give them ZERO stars. I am furious. I ordered a wig that was beautiful in the ad. What I received was a wig that was so BARE on the crown area you could actually see the netting. There was NO WAY I could wear this wig. I wrote a letter asking for a full refund including postage, handling and the surcharge. My letter explained why I thought I deserved a FULL refund. When my refund credit came through, I was not even refunded the cost of the wig and shampoo (which I never opened because I couldn't wear the "defective" wig). I ended up having to pay $29.17 for something that should never have been sent to me because it was DEFECTIVE. PLEASE...DO NOT WASTE YOUR MONEY WITH THIS FRAUDULANT COMPANY!

Paula young is not to be trusted. I ordered a wig on the deferred payment plan to be paid at a later date. During that time before my payment was due, someone hacked my card. Once I realized what happened I instantly called PY to give them my new card number so when my payment was due for deferment they could charge me. The woman on the phone said she couldn't take my new card number for whatever reason. So on the day my deferred payment was scheduled to come out, the transaction was of course declined. Okay fine, well I had also placed an order the night before with my new card and PY declined my order due to my old card not going through. But here's the problem, even though they canceled my order they still charged me for the product. I have never received the product and the charges are still on my card. So basically they stole my money amounting in $74.00. As of today I have not received the funds back. I have called PY financial department and they have been absolutely no help. They said they never took the money out, that's a lie because I called my bank and they are trying to resolve this issue. This has been almost a month now. I am just trying to warn people. Paula Young steals money from it's customers. BEWARE OF PAULA YOUNG.

The wig I got from Paula Young looked NOTHING like the wig I got & they refused to exchange it! I've been a loyal customer for many years. I will never order from them again!

The wig that I'd selected from the pamphlet for $39.00, was nearly double the price on the website, and there was no information (code key) to enter to get the same discount online as was offered to me in the mailer. I didn't want to send a check because there is always the risk of some mishap occurring along the way, causing me to have to wait sometimes weeks only to discover that they never received it and then I'd have a check out there floating around that - if you I should fail to put a stop payment on - may cause my bank checking account to be inaccurate and/or disrupted for as long as it takes me to decide to pay the $15.00 or higher fee for a check cancellation... I ended up sending in my credit card information in the pamphlet order form, so I could pay by credit card. My choice to pay by mail was the only pay that I could get the price quoted to me for that specific wig (order and item number). Paula Young took three weeks to notify me, via post card, that the item was out of stock. I am appalled that they would advertise an item via a mailer and quote one price in the mailer and another on the website, for the same item number - and then make it near-impossible to get them to honor the quoted price, and then finally - after wasting weeks of my time, disclosing that they do not have the item after all. My overall opinion: Paula Young reels in potential customers by making them believe the item they select will be significantly cheaper than the price they end up paying, if they call their order in... And you will not get the item if you mail it in. I'm not advising you against patronizing Paula Young, I am simply warning you that you most likely will not get the item for the price quoted to you in a mailer.

I have purchased a few wigs from Paula Young. I have gotten to the point that I just keep the wigs, even if they dont look like the picture. I have no problem with a restocking fee if I change my mind. Changing my mind means the style of the wig or color does not look good on me. However if the wig looks nothing like the photo or the wig is so threadbare you can see the cap... I should not be stuck with it. Last month I puchased a wig. I spent nearly $100 on this wig. The style didnt look like the picture (was supposed to be barrel curls around the face... what it is... is a curly shag cut.) Still the color was fine. I'm not super happy with the cut but by the time I mail it back... get charged with a restocking fee (although the cut is different from the catalog picture) I will only see about $60 on my refund. However, this wig is so threadbare... you can see the cap. (I've dealt with their customer service... I know I'm going to get the shaft no matter what.) So now I'm faced with a delima of trying to sew in hair so you cant see the cap. I'm on chemo. (Which has destroyed my hair) I'm broke from hospital bills and now I must try to make do with this crappy hair. Im too sick & too tired to argue with their customer service. I have had maybe 50% of the wigs work out. For the most part... I feel taken advantage of. Ive included the photo. Its kinda small but you can clearly see the white bands of the cap. Its like this all through the top.

My mom had a Paula Young wig with multiple clip-ins, the numerous complaints and poor reviews led me to avoid purchasing anything from this company, until the day I missed my mom so much, I was willing to do anything to feel closer to her, including buying wigs from Paula Young. BIG MISTAKE.]

1. My first order came with free shipping if a minimum amount was met with the use of a coupon code, I met the minimum, my code was accepted, and I was given 'free shipping'. The rate with free shipping was shown on the screen, but they charged my card for a different amount, that included shipping.
2. I was told to correct the error they would need to charge my card again, then when my order shipped, the initial charge would drop off, I declined, and told her not to charge my card. The person I talked to was rude, impatient, and bordered on hostile.
3. I emailed about the charge, had to send them the code I used, and the shipping fee was returned.
4. I stupidly ordered a second order before the first arrived and am angry with myself. Once again, there was a free shipping for orders over $59 with the use of a coupon code, which I used, only to be shown the amount to be charged without shipping included, and was billed for the amount with $12.99 added for shipping. I had to send emails and call to get the refund for shipping.
5. Even though they say you will get an email when your order is shipped, that did not happen, because I wanted to cancel the order, assuming it had not been shipped, only to be told the order shipped on 2/10 and would arrive 2/14. A tracking number was provided.
6. It is now 2/19/22, the last day they have to deliver is 2/20/22, and I will not get my delivery on time. Paula Young has partnered with Pitney Bowes who partners with USPS, and nobody knows when it will arrive.
7. The quality of my first two wigs is awful, which I did not know when I placed the second order, and I could not be more unimpressed. There are little hairs standing up all over Aria, the wefts are very visible and no amount of working on it will fix the issue, but the lengthy tedious return process I have read in review after review, is not worth it.

Don't buy. My Amazon wigs are better than this, including one that was only $6.99/$7.99

The wig is NOT average size, but smaller and yet they're charging me $20 to exchange it! Shisters!