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Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Was quick and helpful. For a long distance and international service it was exceptionally good. Would recommend anyone.
Payout for guests booking was 6000 THB short. Sebastion guided us through the correct procedures to check what the problem is and he listened carefully
Payoneer is offering best service as compare to others.
I am using payoneer for almost 4 Years. They secure my money, and update me if any issue comes.
Representative are very polite and guide you properly.
Hi Payoneer
Your services is brilliant but Please take an action about late approval of account and without waning blocking of account. Thanks
I call Payoneer customer service, and a representative was assist me nice and politely. Thank you for assisting me
The representative was very knowledgeable and patient to hear my problem and he did the best within his power to take care of me
Card not received for renewal. Trouble signing in to site even after changing passwords. Trouble understanding rep while calling to resolve
Card not received after order of replacement card. Charge of 40 dollars to expiated third card reduced to 20 dollars. Unable to obtain money due to above problems. Long wait for expatiated card.
They help and undrstan what i want form frist time all problem are gone, also the no long waiting on call, fast response
Thanks all
The service was excellent and settled all my concerns, I was much disturbed for a day or two trying to forward my documents and by just making a call and all my issued was settled in the most shortest order
So far my experiences with Payoneer have always been excellent & very professional. Competent staff & great service 100% of the time! Always above my expectations (which are very high!).
I have called the agent to report a stolen or lost card, the agent was so kind and guide me thru the procedure despite that I was a little bit lost
That's really good service. I like that.
The agent is very friendly and good person. I'm really like this type communication.
Thanks.
I suspected a hacking attempt because I coudn't get access to my account and even the reset through email didn't work. I sent them a message and instantly got a reply that asks me to call them in order to secure my account immediately. I called them and the service was just fast, efficient wiht a friendly welcoming.
Payoneer is getting very aggressive in withholding payments and shutting down accounts. Freelancers are in fear about their career and do not have a guaranteed if their account is gonna stay or get shut off. They are withholding payments and keeps asking for unnecessary documents even if they have everything to verify identity and payments.
I am an Individual Freelancer and they have withheld my payments for about a month. I am fearful of not able to support my family as they fully depend on me. They keep asking documents every week and do not get back to me before the next week.
Freelancers in Bangladesh has lost its trust in Payoneer and I am guessing Payoneer will fall as soon as any new company comes in and start giving better service.
Please Make this Comment public so it gets Payoneers attention and they start improving their quality of Service.
Written By
MD Ismail Hossain Antor
Graphic Designer
An Individual Freelancer
I find the payoneer service very easy to monitor and use. The only only problem I have found is that last night at 10pm I couldn't get in contact with anyone in customer services when I had a query and was very concerned.
At first I love how payoneer works especially that it has
A lower fee than Paypal. But It been 2 weeks since my payment
Was sent and until now I still haven't received my payment.
I have an emergency at home which I find this case very disappointing.
I would rather pay a higher fee at least I could get my payment right away.
But i wonder why my colleague received his payment in just 2 hours after the process that why he refer payoneer with us his co worker and mine originally 48hrs and now it been 2 wks and I still didn't received my payment.
The service made an embarrassing situation easier to handle. The representative was very professional and caring.
Still had to improve on your services. Consider peer to peer transactions too and allow your service to be flexible especially the issue of credit cards. Thank you
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Danica,
I am sorry for the frustration. I can see that the payment approval department was waiting for certain information from you to continue reviewing the payments for loading to your account. I can see that this was resolved a few days ago and the payments loaded to your account.
If you are still experiencing any issues, please feel free to send us a private message here so we can take a look.
Thanks,
The Payoneer Team.