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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Payoneer offers great service. I love what they do and how they help many independent consultants. However, their policies are the worst ever! Ask any of their employees and they won't know why certain policies are there except that it's company policy. You can have money in your account, but can't pay out to anyone until you make an unknown number and transactions! They also want you to use freelancer services like Fiverr. Well, apparently not every freelancer uses those services. I will say this: Payoneer is currently functional because there is no alternative for many of it's users. The day an alternative shows up, Payoneer will go out of business.
John was patient, calm and attentive to my complaints! Then He took his time to access my uploaded document and referred me to the document verification team. I love it!
With a little help from the Payoneer Customer service department, my enrollment in Payonner has been thorough and efficient. I would recomment Payonner to any of my professional associates.
It is great company an I will recommend it to other. My phone call was attended immediately and the agent was well dedicated an polite.
I am so happy that your customer survive is so good that i am totally satisfy.And i will call again if i needed. Thanks...
I am a customer for one and a half years now. So far everything works so perfectly well each time.
Great customer care service.
The customer care agent has been very helpful.
She is so polite and welcoming.
She has excellent communication skills and also patient.
Also, she understand the customer language without the customer having to repeat.
I recommend payoneer for all your payment transactions.
I had a very good experience when i contacted Payoneer on phone. The Customer Support Team took time to understand my challenges, efficiently and calmly addressed my concerns with adequate suggestions to address further concerns I anticipated.
Overall, I believe the one-on-one interaction provides relevant solutions to peculiar problems, compared to the automated responses.
They are very fast and reliable and easy to manage, I appreciate their service a lot. I strongly recommend. Never had bad experience.
Overall with Payoneer it's great working experience. Payoneer is good service especially for Pakistan
Well, i was trying to access on my account, and i couldn't so i called on customer service, then jon appeared on the line and he helped me to solve my problem, the customer experience with him was awesome, im glad that yall have employees like him.
The costumer service person was so nice and kindly and he helped me very well for my problem thank you very much
Simply great! I recommend to everyone I think it is great to finance my finances in a complete way. All my friends are happy to recommend that I am completely satisfied with their service
The situation swiftly and professionally resolved much to my satisfaction. I highly recommend Payoneer.
I have had to initiate a contact with customer service 3 times for the same issue. I received an email stating that my bank account issues were resolved and yet I'm still pending payments. My husband uses the same bank account and his payment was posted less than a week after setting up his account. I have been dealing with this issue since middle of September.
I have been lucky to find payoneer, had terrible experience with paypal.
Would definitely recommend all the entrepreneurs to use the services.
My payment was pending for over 10 days after I have submitted the additional documents. I had several calls and chats with customer service and only after the 4th one I was able to receive it.
Always better to use no problems just talk with customer care agent and you will be done thats all never so hard to solve any problem its secure and easy to use
The payoneer customer service respects and communicate politely with it's customers giving you room to freely express your issues as they provide support
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