Overview
Payoneer has a rating of 4.5 stars from 9,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account and long time. Payoneer ranks 1st among Money Transfer sites.
Instant Feedback
I just opened my Payoneer account and I had a few questions about money transactions. I called to customer support and they kindly answered all of my questions. I hope I will work with this company for a very long time.
Thanks payoneer Team The problem I had with my account was resolved in the last direct call I had. My problem I am very grateful for the direct call I made to the person who answered my call and solved my problem. I am very grateful for his work, effort, and understanding. I wish him all the best. He was a hardworking and dedicated person.
I spoke with the representative who was knowledgeable and helpful concerning my card balance.
She answered questions with empathy and resolved my concerns immediately. I was extremely pleased having all my questions answered within a timely fashion.
Payoneer assisted me in finding out where an ACH transfer I made went.
Payoneer sraff reacted immediately and followed up with an email message.
I really appreciate the outstanding service I received in resolving this issue.
Back online quickly and the tech was very polite/professional! In the world of typically unpleasant interactions r/t customer service, this was a pleasant experience.
Agent Erin had answered the questions clear and loud with patience. Payoneer is not completely the same as paypal. Sorry Payoneer can not replace paypal and I hope someday it can.
There was some type error when I signed up.for payoneer input D.O.B incorrectly and received email to verify my personal information, sent email and then received another that information was insufficient so I called in and spoke with an agent she explained to me what happened and how she will work.on the matter to get this resolved though I don't remember her name I was pleased with the way she handled my concerns.
I recently had an issue with my Payoneer account, and I must say their customer service was outstanding! From the moment I reached out, the support team was extremely helpful, patient, and clear in their communication. They guided me step by step, ensuring I fully understood the solution to my problem. What I appreciate most is how professional and knowledgeable they are. Unlike some platforms where you struggle to get a response, Payoneer's support team is quick to assist and provides detailed explanations. It's clear they value their customers and prioritize excellent service. If you're looking for a reliable payment platform with top-notch customer support, I highly recommend Payoneer!
I have been facing issues with my Payoneer account being blocked, which has affected my transactions. While the issue is still unresolved, the support assistant assured me that they are working on it. I appreciate their responsiveness and hope for a positive outcome soon. Looking forward to a swift resolution so I can continue using Payoneer without any problems.
Jullie from Payoneer was very helpful in resolving my issue and successfully transferring my Etsy payments to my new account. Great support and quick assistance
I have been using Payoneer for 15 years now, and their service has been outstanding so far. Whenever I have contacted Payoneer, the support team has been incredibly patient, attentive, and genuinely seemed to care about my concerns. They took the time to listen to my issue thoroughly and asked pertinent questions to ensure they fully understood my situation. Not only was my problem fixed, but I also felt valued and appreciated as a customer. This level of transparency and dedication is rare and commendable.
Your process is very complicated. A whole month and still counting for an account to be fully functional. Why approve a bank statement then reject it afterwards?! Why must I create a new account to be able to receive payments just because I didn't provide a URL that describes my type of business in the registration process?! One of my worst experiences with any platform I've ever dealt with.
Good customer support. Thank you for being so responsive and be able to give a clear explanation for me regarding to the current iasue with my withdrawal process
Good best customer support. Thank you so much for the help and time. Keep it up with your great service👍🏻😊
I have had an absolutely terrible experience with Payoneer. My funds have been inaccessible for over four weeks, and my submitted documents are still "under review" with no updates. On top of that, a canceled payment has not been returned to the sender.
I have reached out to customer support multiple times, only to receive vague reassurances with no real action. Even after they claimed to have escalated my case, I was completely ignored in follow-up emails. No response, no resolution—just silence.
This level of unresponsiveness is completely unacceptable for a financial service handling people's money. At this point, I feel like I have no choice but to warn others. If you're considering using Payoneer, think twice—you may find yourself in a situation where your money is held hostage, and support refuses to help.
I expect immediate action from Payoneer, but based on my experience so far, I won't hold my breath. Avoid this company at all costs!
The technical department has not been able to solve my problem for 6 months so that I can receive and send payments within the network. I contact the support service every week for 6 months. They cannot solve my issue. I only receive messages with words of apology for the current situation and to wait for an answer to my email, but for 6 months I have not received a single message. It is very sad that Payoneer cannot help its client so that I can send payments within your system.
Overall, Payoneer has been a reliable tool for handling cross-border payments, but it's important to weigh the costs against the benefits to determine if it's the right fit for your needs.
The platform is user-friendly and has made it convenient to receive payments from clients across the globe.
It was excellent, Dan as i spoke of my issue was very knowledgeable and resolve it and the call drop and he call me back in minutes
Payoneer is designed with security, transparency, and professionalism in mind. Be sure to sign-in and check inside your Payoneer platform often, especially with the first few uses, and or changes you make to your account. This is the best way to partner with Payoneer for timely, secure, (and more affordable:-) transactions. Go Payoneer!
Payoneer is the platform where you can manage your business payment easily and smoothly with excellent customer support and full of superior features which can ease your business transactions.
Thank you Payoneer.
I have some problems with virtual cards, and in few minets all will be good! Great service! Thanks a lot
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members