website thubmnail of paysafecard
How would you rate paysafecard?
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Canada
1 review
10 helpful votes
Follow Richard R.
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After purchasing PINs and using the card on Steam I was locked out when I tried to make a third purchase for Security Reasons. From what I am reading this is a common theme with this company. I exhanged several emails which then wanted more info which I provided and after talking to them I only got more frustrated. My only concern at this time is I wantr my $120.00 back at which time I will cancel the service and never use them again.

Date of experience: October 21, 2019
Australia
1 review
4 helpful votes
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I bought a $50 voucher assuming a would be able to use it, i mean they wouldnt sell it in aussie shops if you couldnt use it right? Wrong! The only thing you can actually use it for is for a spotify premium payment, that is it! Ive basically lost $50 AUD! It is a scam to all aussies.

Date of experience: August 30, 2018
Canada
1 review
3 helpful votes
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I have used paysafecard a few times many years ago when they were still a reputable business, however that is no longer the case in this day and age.

It has been a whole month since I have purchased 120$ worth of paysafecard and have been painstakingly trying to access it via their terrible customer service. When I attempted to use my pin to make a purchase, I got a message saying something along the lines of, "your paysafecard has been frozen for security reasons". And yes I did double check that it was the official website.

The only method of communicating with them is through email, and most of the time you will get an automated response telling you to wait longer for a proper answer. The answer almost never comes. So you have to message them again and again until you can actually reach a real human being, that will not be helpful at all.

Every month there is a fee deduced from your paysafecard, therefore the longer they keep you from using your money, the less and less will be left on your paysafecard. This does not seem to be a coincidence, but their entire business model!

These types of scams are common with all types of prepaid cards and similar services, and it will keep happening if we do nothing about it as customers. If this has happened to you, report it to the appropriate authorities. Most people do not report it because they feel ashamed, or think it is not worth the hassle. Those greedy scam businesses are counting on that passiveness to keep profiting off of you, and collecting your hard earned money. Do your part as an individual, and help bring these shady businesses to be exposed.

Have a beautiful day all of you, and cheer up. Don't let this situation get the best of you as annoying as it is!

Date of experience: April 8, 2023
Switzerland
1 review
4 helpful votes
Follow Paul P.
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If you have the slightest problem with these cards, your money is gone. They ask for ID, etc., but then never reply, never send you money or even a new PIN.
Crooks of the first order

Date of experience: February 2, 2019
Greece
1 review
2 helpful votes
Follow Aggelos I.
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Worst Company ever
October 11, 2021

I wish i could not put any stars they are the worst i ordered a paysafe mastercard and it took me 3 months to come from london to greece not only that their sh! Tty system could not verify me and locked deactivated my account i spoke to paysafe i gave them everything my id card my id number everything and i did nothind suspicious in the account for them to delete it im now fighting with them for my account in other words paysafe is garbage they do not deserve any customer and they need to shut down immediately if someone from paysafe sees this you better unlock my account

Date of experience: October 11, 2021
Canada
1 review
14 helpful votes
Follow moha a.
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Please and again please stay away from so call paysafecard' its worst card that u ever can imagine and somehow I believer they are scams' I don't know where to start and right in this moment im so stress from these criminal organization so call paysafecard. Please I beg u to stay away from paysafecard and I hate to hear and see other going through all these pain and stress the way I been. I'm not talking about money just a principle here' because the money its only 160 dollar and I been trying to getting as refund for the last 8 months but they keep playing games. DO NOT EVER THINK TO BUY PAYSAFECARD PLS' UNLESS U WANT TO WASTE UR MONEY ON THESE CRIMINALS.

Date of experience: April 23, 2020
New Zealand
1 review
13 helpful votes
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Paysafe Scam
September 10, 2018

Paysafe are actively targeting vulnerable users and stealing their money. Paysafe is frequently used for online gambling and sex sites as often PayPal is not accepted. Customers buy cards as they are anonymous. However once Paysafe identify regular users they can make some assumptions about their behaviour. So they wait until there is around $40 left on a card and block it quoting "for security reasons". It quickly becomes apparent that this is just an excuse as they make the process of unblocking the card near impossible. First they request photo ID with the card. This stops 50% of users as many don't want to be identified or can't be bothered with the lengthy form they are required to complete. Then nothing happens unless you email them. They eventually tell you the photo doesn't meet their criteria. So the user sends another. They use auto reply emails so there is never an actual person replying. Then there is no further response from Paysafe. After a week customers give up and Paysafe keep the money. It is by design with the intention of stealing money from their customers.

Date of experience: September 10, 2018
Florida
1 review
9 helpful votes
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Unsafe
August 14, 2020

I used this program to buy a membership for a popular game called MovieStarPlanet (with parent's permission) and it locked my mom out of her bank account. TWICE. Paysafecard's security is extremely bad and was the reason why my mom couldn't use her debit card for a long period of time, on TWO SEPARATE OCCASIONS. Stay away from paysafecard. And if a website uses it, use Paypal.

Date of experience: August 14, 2020
New Zealand
1 review
2 helpful votes
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Worst place I have ever dealt with
February 12, 2023

Absolutely hopeless, unhelpful, and they do not know how to communicate. It's mind blowing how they are still in business!

Date of experience: February 12, 2023
GB
1 review
1 helpful vote
Follow a p.
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Happy to take your money, no questions asked. Try and get access to it. Paysafecard ask for identity evidence but never accept it.

Date of experience: June 19, 2023

Overview

paysafecard has a rating of 1.4 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with paysafecard most frequently mention bank account, customer service and security reasons. paysafecard ranks 175th among Payment Processing sites.

service
19
value
17
shipping
14
returns
16
quality
17